East Dallas Volkswagen - Service Center

Jeff Fagan was really helpful, reassuring, and informative throughout my service experience (as he usually is anyway!). I truly appreciate it! I have been a customer at this dealership since I informative throughout my service experience (as he usually is anyway!). I truly appreciate it! I have been a customer at this dealership since I first moved to Dallas in 2000. Three of the vdubs I have owned have all been from and cared for well by Rusty Wallis. I will continue to recommend this dealership and hope to continue doing business with them for a many more years to come! More

This was my first visit to Rusty Wallis Volkswagen and it was great! Evan Steele was helpful and informative and I plan to return soon! was great! Evan Steele was helpful and informative and I plan to return soon! More

Jeff always calls me a day or two after the service to be sure everything is still running smoothly! What a great guy! He seems truly concerned for making my car as safe and comfortable as he would for one o sure everything is still running smoothly! What a great guy! He seems truly concerned for making my car as safe and comfortable as he would for one of his own family members! Love him! More

Jeff was very efficient and kind in dealing with us. I would highly recommend using him if you visit this service department at the dealership. would highly recommend using him if you visit this service department at the dealership. More

Your dealership is above and beyond on almost everything. Evan communicated everything with me. My car was very clean - even with the left over animal on the bottom of the car. We have already started to pl Evan communicated everything with me. My car was very clean - even with the left over animal on the bottom of the car. We have already started to plan our next purchase of a volkswagen. Thank you! More

I normally don't bother to do reviews but when exceptional service is received just like today I make an exception. Jeff is the best service manager I have ever dealt with and I have had many many exceptional service is received just like today I make an exception. Jeff is the best service manager I have ever dealt with and I have had many many dealings, having owned fourteen cars in seventeen years! His service, manners, professionalism, quality of work, keeping me updated etc far exceeds anything else I have experienced elsewhere including at BMW and Europe. I will definitely be asking for Jeff to handle my servicing needs going forward. Excellent job Jeff and VW! More

Rich always takes such great care of me when I bring my car in. I brought my car at Rusty Wallace in '09 and Richard is the reason I will continue to purchase and have my cars serviced at Rusty Wallace VW. car in. I brought my car at Rusty Wallace in '09 and Richard is the reason I will continue to purchase and have my cars serviced at Rusty Wallace VW. I know that Rich will take the time to talk to me about all of my concerns and address any issues with the vehicle. More

We were traveling from NY in a 2010 Jetta Sportwagen and the car developed a vibration at 75mph. I could see the belly pan cover was unattached toward the rear. I called at 7:00AM on Memorial Day and Rich the car developed a vibration at 75mph. I could see the belly pan cover was unattached toward the rear. I called at 7:00AM on Memorial Day and Richard cheerfully assured me that he could immediately put the car on a lift and diagnose the problem. Greeting me as we drove in at 7:45, he had the car lifted promptly, confirmed the diagnosis, offered expert other diagnostics and a free car wash, fixed the problem and we left the dealership at 8:05 for New York. We traveled 1000 miles on Monday and couldn't have done it without Richard's positive attitude and performance. This young man is an asset to your dealership. Thank you for such a positive experience. We have relatives in Dallas and hope to have the time for service and that car wash at some future time at your dealership. You made an lasting impression. More