East Dallas Volkswagen - Service Center

Exceptional Customer Service June 2014 I received exceptional customer service. What made it exceptional was I had inadvertently left my wallet on the front seat of my car but di June 2014 I received exceptional customer service. What made it exceptional was I had inadvertently left my wallet on the front seat of my car but did not discover missing wallet until 2 hrs later when it was time to pay. My CSA went out to my car to look for it and there it was - credit cards, money and ID. You are fortunate to have such honest employees. I am HR Director and in my career, I have terminated more employees for theft than I care to count. Nancy Kessler Grapevine, TX More

Went in to get new tires on my Toureg and needed them to check on a sensor issue I was having and a single light that had gone out. Jeff calls me and says I needed sensors replaced and the light needed to b check on a sensor issue I was having and a single light that had gone out. Jeff calls me and says I needed sensors replaced and the light needed to be replaced as well. Jeff went out of his way to call my warranty service to see if it was something they would cover. In the meantime why my car was there he was able to provide me with a loaner car to be able to commute while my vehicle was being serviced. Let me tell you I have never had outstanding service and this was about above outstanding service. Jeff has been awesome. I would recommend coming and speaking with Jeff if anything is needed. I can go on and on about outstanding service. I will be returning in the future. THANKS JEFF!!!! More

What an Awesome dealership!!!! From the moment I pulled up I was taken care of right away. Jeff Fagon even bought me breakfast. I've never been treated with such care by a dealership in my Life. Keep up t up I was taken care of right away. Jeff Fagon even bought me breakfast. I've never been treated with such care by a dealership in my Life. Keep up the great work!!! When my lease is up, you'll will be the dealership I'll be returning to....FOR SURE!!! Derek Rockwall, TX More

It was a busy Friday afternoon and as expected Service was packed. I drove in with my TPS alerting about a tire hoping it was only needing air. After a short wait; I was informed a tire had to be replac was packed. I drove in with my TPS alerting about a tire hoping it was only needing air. After a short wait; I was informed a tire had to be replaced and they were ALREADY working on it. WOW; now if that isn't FAST. Jeff kept me informed throughout my short stay as he also worked his other Customers through their experience. Didn't expect a tire to be replaced on a busy Friday afternoon. Rusty's; You Rock. More

I have had the pleasure of dealing with Evan on two occasions. He was consistently welcoming, knowledgable, professional, and polite. He is clearly an asset to the service center team and to Rusty Wall occasions. He was consistently welcoming, knowledgable, professional, and polite. He is clearly an asset to the service center team and to Rusty Wallace VW as a whole. More

This is the 2nd beetle I have purchased from Rusty Wallace, its the wonderful service that keeps me coming back. Jeff, is always friendly, polite, and explains everything...and he understands my l Wallace, its the wonderful service that keeps me coming back. Jeff, is always friendly, polite, and explains everything...and he understands my love for my car. Thank you! More

Matthew Weese is a true asset to your organization. He always provides exceptional service and is the primary reason I visit this location. Based on his service alone i would recommend this dealership to always provides exceptional service and is the primary reason I visit this location. Based on his service alone i would recommend this dealership to friends and family. Thanks MC More

We love this dealership. Everyone is very nice and helpful. Jeff Fagan is our guy we go to and have always. We trust him and know he takes care of us. His service department is always clean and very helpful. Jeff Fagan is our guy we go to and have always. We trust him and know he takes care of us. His service department is always clean and very professional. You can't go wrong with Jeff.. More

seldom have I had a dealership be more zealous in making sure that my needs were met to my satisfaction. Everyone was very professional and polite. in particular Evan in service, Alex the porter, and Jeff i sure that my needs were met to my satisfaction. Everyone was very professional and polite. in particular Evan in service, Alex the porter, and Jeff in sales. I was well informed and feel like my satisfaction was extremely important to all the people involved More

I came to your dealership due to Jeff Fagan. I have been an avid Boardwalk customer for years, but when I took my car there for service, the car was given back to me in an unsatisfactory manner. I called Je an avid Boardwalk customer for years, but when I took my car there for service, the car was given back to me in an unsatisfactory manner. I called Jeff as he was my previous service agent at Boardwalk, and he was more than accommodating. He got me in when it was convenient for me, and I will continue to drive the additional distance to come to your dealership due to the service that Jeff Fagan gives to his customers. More