East Dallas Volkswagen

My immediate reaction to having to buy a new car is to cry. It has always been a horrible experience. I don't know that much about cars, and it's a huge decision. But this was completely different. Ilia P cry. It has always been a horrible experience. I don't know that much about cars, and it's a huge decision. But this was completely different. Ilia Pauloo, the internet manager who helped me, was so nice and so helpful. He answered all of my questions and was very honest about the car I was interested in. I never felt like he was trying to trick me about anything or cover anything up. He answered my questions by email, over the phone, and in person. He made everything so easy and convenient for me and really put me at ease about everything. Greg, the business manager, was really great, too -- very nice and very helpful -- as was the general manager, Russ (I think that was his name -- sorry! I'm not great with names!). I really feel that I got a great, reliable, safe car for a really great price. I checked it against edmunds.com, and I got an exceptional deal. And -- when I first went in to look at the car, the car I drove in that I already owned had the check engine light flashing (I didn't know you weren't supposed to drive it like that). They put me in a loaner car overnight, because they didn't want me driving an unsafe car home that night. They were really great. And I really feel that they will take care of us for the life of the new car. I am really glad I went there and really appreciate Ilia and all of his help. I definitely give him my highest recommendation! More

Thanks very much to Ilia Pauloo and the rest of the team at Rusty Wallis Volkswagen for a low-stress and indeed quite pleasurable recent experience in the purchase of our 2009 VW GTI. Our reason for selecti at Rusty Wallis Volkswagen for a low-stress and indeed quite pleasurable recent experience in the purchase of our 2009 VW GTI. Our reason for selecting this vehicle was the base-model aspect of it. The nice thing about Ilia and Rusty Wallis VW in general is that there was no feeling of pushiness so typical to many automobile dealerships. That is, because we wanted this base-model VW, I expected options upon options to be pushed upon us but thankfully that did not happen. We agreed to a price via the internet but because we had to fly in from out of state to get the car, Rusty Wallis VW discounted the sticker price by the amount of our transportation costs. Sales was a breeze with Ilia as was financing with Greg. These folks were professional and treated us in a respectful manner. The car was and is in perfect condition and we are very happy with our purchase. I highly recommend Rusty Wallis Volkswagen. More

E-mails were answered promptly and succinctly. When I picked the car up, it was clean and ready to go. Most importantly, there wasn't a lot of pressure put on me to buy; even though it took me weeks to picked the car up, it was clean and ready to go. Most importantly, there wasn't a lot of pressure put on me to buy; even though it took me weeks to make up my mind. This was a relatively pain free car buying experience. More

Just had a great experience purchasing a new car from VW Rusty Wallis. Scott our salesman found the exact car we wanted, and gave us an unbeatable price. He was always very honest and communicated well th Rusty Wallis. Scott our salesman found the exact car we wanted, and gave us an unbeatable price. He was always very honest and communicated well through the whole process even throwing in an option free of charge because of a slight shipping delay out of his control. I will definitely be doing looking to business with Scott in the future! Thank you More

We bought a Passat for my wife about a week ago. I decided I needed more room & needed to get out of a really bad lease with a sports car I had. Back to Rusty Wallace & Illia we went! We exchanged a f decided I needed more room & needed to get out of a really bad lease with a sports car I had. Back to Rusty Wallace & Illia we went! We exchanged a few emails to see if they had what I wanted & to make sure that financing would be approved on the trade. In about 24 hours I had my new 2009 Passat. As part of the deal I got the windows tinted -- I dropped the car off on Tuesday & picked it up Wednesday, it was so perfectly detailed & ready to go. So now in total we have purchased 3 cars from this dealership! More

The best overall car buying experience, very knowledgeable and all functions of the vehicle explained to me. I told Scott what I wanted and that is what I bought. I also want to add that the ser knowledgeable and all functions of the vehicle explained to me. I told Scott what I wanted and that is what I bought. I also want to add that the service dept. is top notch, the only thing that I can think that needs attention is maybe getting a flat screen for the waiting area. More

We were lied too! Rusty Wallace VW Garland Tried to cheat us! We went looking for new auto. One had price sticker of sale on it of $25,995.00 and said take $5,995.00 off price which was $20,000.00. The sign us! We went looking for new auto. One had price sticker of sale on it of $25,995.00 and said take $5,995.00 off price which was $20,000.00. The sign on car was hand wrote on front window with no sticker price sheet on the side of the window. Only the sign. The car had over 4000 miles was new model 2009 and had been discounted as used as demo we were told. Fully loaded. My father in law found the car and called us to come look, great deal after talking to salesman. My husband and I drove in as my father in law waited and was shown the car and told the price and really thought a great car. We drove it, agreed to pay sticker price of sign and filled out forms. Spend a couple of hours at dealers. We got all the way through finance and the finance guy Jason came out and said the sign was confusing and the sale was wrong. The car was really $25,995.00. He said the sign was confusing. The sales person was confused also he said on price. All this after we agread to check the banks for financing and run our credit. They were closing so we had to leave and I called back after we thought about it and told Jason no thanks! He did apologize for mix up, but still claims the price is not the $25,995.00 we were told and was on sign. If they can't even sell you a car for the price agreed on or wrote, then how can you trust that if anything goes wrong on the car that would be taken care of? They tried to hook you on gotta have that car then up the price!! Caroline More

Buying a car is always a stressful thing (and exciting). No matter what, there's the trade-in, the options - there's always a lot to consider. That is true everywhere. Rusty Wallis keeps things as simple as No matter what, there's the trade-in, the options - there's always a lot to consider. That is true everywhere. Rusty Wallis keeps things as simple as possible. One thing many people forget is that after the sale there is always maintenance. Rusty Wallis shines in this department. Whether it is just regular oil changes and service, or if something goes wrong, the service techs go out of their way to make things easier. From courtesy vans to take you to and from work or lending you a car, to taking the time to explain and help prioritize options. They take care of the big and little things, and they do them right. If you keep a car, its a fact that they get old and things need replacing or fixing. I keep going back because I know they go out of their way to make sure things run smoothly. Its not common anymore to find people who take real pride in their work. You can tell they do. More

The price was agreeable The salesman was extremely The price was agreeable The salesman was extremely knowlable He took his time to explain all of the features to me Made sure the car was detailed The price was agreeable The salesman was extremely knowlable He took his time to explain all of the features to me Made sure the car was detailed Made sure I was happy with the car Scott overall made the expeirence of car shopping enjoyable I will be back if I ever decide to trade in my 2009 Jetta TDI More

We called from Oklahoma to see about buying a new vehicle. Ilia was wonderful to work with. We did everything over the phone. I am 9 months pregnant and was not going to be able to go to Texas to vehicle. Ilia was wonderful to work with. We did everything over the phone. I am 9 months pregnant and was not going to be able to go to Texas to sign the papers and pick up the vehicle. He overnighted everything to me and bent over backwards to have someone meet my husband to bring our new vehicle in exchange for our trade-in. We would definitely recommend Ilia to anyone. More