East Dallas Volkswagen

Scott Pittenger and the business manager, Greg, were great when it came to helping me purchase my new car.. Scott was very patient when it came to helping me with my purchase. we had been emailing back great when it came to helping me purchase my new car.. Scott was very patient when it came to helping me with my purchase. we had been emailing back and forth for over 2 months, and he answered all of my questions.. The whole transaction was awesome... I will recommend scott and rusty wall vw to all of my friends and family.. This is by far the most friendly dealership that I have ever dealt with... Thanks to everyone at Rusty Wallis for making my car purchase enjoyable!!! More

Car dealerships aren't anyone's favorite establishments. That said, as far as dealerships go, this one is all right, but not fantastic. It's probably the best one we've experienced so far, but it still had That said, as far as dealerships go, this one is all right, but not fantastic. It's probably the best one we've experienced so far, but it still had some drawbacks that didn't make us very happy. We were looking for a fairly quick and easy trip to trade in our lease for a new model. And, surprisingly, it was quick and easy, around 2 1/2 to 3 hours, and was relatively hassle-free. We were treated well and were made to believe we were getting a killer deal. Scott estimated that there was one payment remaining on our current lease and told us that the dealership would make that payment for us as incentive to enter into a new lease. We inquired several times about mileage and the possibility of an overage, and no one was able to tell us what the limit was, whether we'd gone over, or how much it might cost. He assured us, however, that there would be no further charges for that particular lease unless the vehicle inspection report showed that we needed to do any repairs. Scott called the inspection company and arranged for them to come and do the inspection on our car and said they would contact us with the results. Satisfied with our experience, we took our new Jetta home. A week went by and we never heard back about the inspection. Several phone calls to Scott later, we finally found out the inspection had been performed and no further action was needed. Another week passed, and we received a bill in the mail from Volkswagen Credit indicating we owed over $1,100 for the final payments and overage on the mileage. Highly concerned, we contacted Scott. We were able to get him on the phone to confirm that they would still make the final payment for us, but failed to answer or return followup calls to confirm the exact amount. Finally, we had to physically go to the dealership to find Scott to get some clarification. He informed us that since WE "told" him we only had 1 payment remaining, that was all they would take care of. When reminded that HE was the one who estimated only one remaining payment, he basically indicated that they were not responsible for that oversight. He also would not acknowledge that we had asked repeatedly about mileage, that no one would give us an answer, or that he had instead assured us that there would be no additional charges. I understand having to pay for overage according to the contract, but we repeatedly asked for clarification so that we could be prepared and make an informed decision on whether to trade in or keep the car as our budget is tight, but our question on that was ignored again and again. So now we're stuck with a significant payment we can't afford and weren't expecting on a car we no longer possess. Scott was a very nice guy and made the leasing experience very pleasant initially. He even threw in free rubber floor mats which usually go for about $99. Sadly, though, he also proved by not returning phone calls and not following through on promises that dealerships only care about roping you in, and once they have you they stop trying to please you and rarely keep the promises they make. This is probably the better of the Volkswagen dealerships in the area, though, so I do recommend it if you're looking for a Volkswagen in Dallas. You will probably get good service, just be wary of anything that sounds too good to be true. Just remember, dealerships will tell you anything (or omit anything) to make a sale. More

I've worked with Illia before and Rusty Wallis. I cannot save enough about the professionalism of this group. Volkswagons have the best selection of TDI's in the Metroplex therefore I chose Rusty Wallis fo save enough about the professionalism of this group. Volkswagons have the best selection of TDI's in the Metroplex therefore I chose Rusty Wallis for selection, price, and professionalism. Thanks More

This dealership scammed us. We bought a used 2001 Beetle for our teenage daughter and it has been in the shop more days than she has been able to drive it. When we bought it we signed a paper which stated t for our teenage daughter and it has been in the shop more days than she has been able to drive it. When we bought it we signed a paper which stated they would fix the tire that had a screw in it and also have their tech checked into the AC we noted that was not working during the test drive. Two days after picking up the car the check engine light came on. We immediately took it to a closer dealership and they were appalled at the condition of the vehicle. The screw was still in the tire, the AC was broken and now they said it not only needed a new timing belt, which should have been replaced 30K miles ago but there was a fault in the catalytic converter. We put another 2K dollars in repairs and now a week later have had to put another thousand, breaks and fuse box wiring that had been taped around corroded wires,plus it appears that the transmission may have a problem. We have called Garland VW many times but have been given the run around. I pulled the CARFAX on the vehicle to find they have actually been servicing this car for 2 years so there is no way they didn't know it needed a new timing belt yet they sold car anyways. We will never buy another VW and I'm telling everyone I know to stay far away from this dealership. They don't live up to the integrity they advertise and I cannot believe they would sell a vehicle in this condition. More

Ilia consistently provides outstanding service to not only myself, but to everyone I have recommended to him. This is my third purchase from Ilia Pauloo at Rusty Wallis Volkswagen. He is very good about only myself, but to everyone I have recommended to him. This is my third purchase from Ilia Pauloo at Rusty Wallis Volkswagen. He is very good about informing me of all options and I will continue to trust him in future business. More

Sales rep was very knowledgeable and went out of his way to answer all of our questions. He didn't pressure us and allowed us to leave the dealership when we were ready to "consider" the deal. He then com to answer all of our questions. He didn't pressure us and allowed us to leave the dealership when we were ready to "consider" the deal. He then communicated via email to "seal" the deal on the mini-van. We are now in a 2009 Routan and couldn't be happier. More

It was a great shopping experience. I'd shop there again and would seek out Javier. He was courteous and very patient with my wife. One of my better car buying experiences. We are pleased with the car and and would seek out Javier. He was courteous and very patient with my wife. One of my better car buying experiences. We are pleased with the car and happy with the service we received. The dealership worked well with us on the sale of our old car as well. More

Visited this dealer looking at used VW New beetles. Took one for a test drive. Our salesman Jeff Wallis was very knowledgeable about the different vehicles. When we discussed financing we decided that a lea one for a test drive. Our salesman Jeff Wallis was very knowledgeable about the different vehicles. When we discussed financing we decided that a lease on a new Beetle would be the best way to go. The paperwork process was the least painful of any dealership we've dealt with. We met about six people on staff and everyone was very nice. A very pleasant car-buying experience. More

It was a very positive experience. Ilia exceeded our expectations. He was easy to work with and very knowledgible. The young man who handled the financial paperwork was very nice and made the money pr expectations. He was easy to work with and very knowledgible. The young man who handled the financial paperwork was very nice and made the money process smooth. Of course,our Tiguan has exceeded our expectations also! More

I had a very good experience at this dealership, great price, great sales team and prompt service. Which made drive from out of state to pick up the car. I did all the paperwork over the phone, drove dow price, great sales team and prompt service. Which made drive from out of state to pick up the car. I did all the paperwork over the phone, drove down the next moring to pick up the car. I was out of dealership within 30 minutes and was heading back to Oklahoma. More