East Dallas Volkswagen

I will recommend this dealership to all my family and friends...we had a great experience. It has always been so stressful to me when you are looking for or buying a new car... but not here. We live 3 ho friends...we had a great experience. It has always been so stressful to me when you are looking for or buying a new car... but not here. We live 3 hours away we went there one day to look at a car we like....went home talked about it called Ilia went back one week later and bought the car...and we love it!! The great thing was it took us longer to drive down than it did to make the deal....and for me that is GREAT! This is the first time I have bought a new car and had no stress. Thanks for the great service! More

This is my 20th car that I have purchased from Rusty Wallis. To that end the number speaks for itself. I would like to expand on this by saying that this is the first time that I have commented on Rus Wallis. To that end the number speaks for itself. I would like to expand on this by saying that this is the first time that I have commented on Rusty Wallis service, professionalism and genuine care for the customer, which is the best in Dallas. Like many people, I have a busy schedule and they literally stayed after hours and met me at the door when I could not get to the dealership during regular hours. Ilia "walked me through the park" so that I new the points of interest to my new car and helped me go from A to Z with this purchase. Ronnie Robertson refered me and although he is a Honda Champion, he kept the business "In House" by refering me to Rusty Wallos VW. He is a first class guy who puts others at the front of the line to keep the customer happy. And Scott was the glue behind the deal. He worked with me to get the car that I wanted and is deserving of my highest praise. As you can detect, Rusty Wallis is a Team and that is the kind of dealership that I want behind my purchase. I feel like I am part of the Family more so after the purchase then before. They get a 5 from me all around and the car scores the same... First Class service and care. Thank you for maintaining such high standards! Dr. T. J. Wickman More

I was treated in a very friendly manner and made to feel at home. The deal didn't take long at all, less than 1 1/2 hours. I was impressed with the attention I recieved from start to finish. Special chal at home. The deal didn't take long at all, less than 1 1/2 hours. I was impressed with the attention I recieved from start to finish. Special challenges were easily overcome very quickly and all to my satisfaction. I was also greeted when I entered the building and my sales rep., Mr. Alex Ortiz explained many options to me, took me on a test drive, answered all the questions I had and always communicated ri nw in such a way that I felt no pressure to buy. Mr. Ortiz was vert professional and offered lots of information so I could make a very well informed decision. My father years ago was a volkswagen owner and I now, I know why. I am very pleased with my new car and wish to express my thanks for the friendly, courteous and professional service my wife and I recieved from Mr. Ortiz and all the staff people at Rusty Wallis in Garland. Thanks for putting me in my new jetta, I'm going to enjoy it and recommend all my friends in the market for a great car about you all. Thanks once again. Sincerely, Carlos A. Coronado More

I had a lease with Rusty Wallis Volkswagen, when it came time to turn in my lease vehicle for a new Volkswagen I went in to Rusy Wallis, Scott Pittenger was there to make sure that the deal happened quickly time to turn in my lease vehicle for a new Volkswagen I went in to Rusy Wallis, Scott Pittenger was there to make sure that the deal happened quickly and painlessly! We got a great deal and now both my sister and I have beautiful Tiguans! Thank you to Scott and the Rusty Wallis Family! More

The customer service at Rusty Wallis was incredible! The salesperson listened to what we wanted, and took it from there-- giving us our options and negotiating a great deal. We were so pleased with the cus salesperson listened to what we wanted, and took it from there-- giving us our options and negotiating a great deal. We were so pleased with the customer service, and never felt that they were too pushy. Our time was never wasted for a minute, and everyone worked very hard to make sure that we got exactly what we wanted. Even after purchasing the car, Robert made sure that he personally showed my husband and I how every feature of our new car works. After experiencing other VW dealerships, we are confident that we would definitely buy another car from Robert at Rusty Wallis Volkswagen. More

I had owned a '98 Jeep Wrangle for 10 years and thought it was time for me to upgrade. My Dad had gone to Rusty Wallis about 3 months before and purchased an '09 Tiguan. He talked about how everyone at the it was time for me to upgrade. My Dad had gone to Rusty Wallis about 3 months before and purchased an '09 Tiguan. He talked about how everyone at the dealership were knowledgable and friendly. So I decided to go there and test them. I had done research on VW's GTI and decided to test my luck with Illia (one of the sales team member). Illia, was very knowledgable and helpful. He even gave me a good deal on my trade in. I felt very comfortable around Illia. Didn't feel pressured to make a sale. In the end, I am very satisfied with my new red GTI and would recommend anyone who is interested in a new car to look at VW's. More

Ilia (internet sales) was extremely straight forward and up front about everything that i had questions about. He was very helpful, and prompt to reply to my questions through e mail. I'm the type that like up front about everything that i had questions about. He was very helpful, and prompt to reply to my questions through e mail. I'm the type that likes to take my time during a big purchase, such as a car, and Ilia was more than patient with me. Everyone at the dealership remembered my face when i would return to test drive the same vehicle that i had purchased, and they could not have been more courteous. To everyone at the dealership: Well Done, and thank you for helping me get in my dream car (Hummer) More

This was the best experience I have ever had buying a car! No pressure or those "I'll see what I can do" sighs. And they didn't try to sell me anything I didn't want or need. Scott was always available car! No pressure or those "I'll see what I can do" sighs. And they didn't try to sell me anything I didn't want or need. Scott was always available through email or text messages so I had my questions answered really quick - no waiting for a call back or any of that mess. I would gladly buy another VW from Rusty Wallis! More

I know folks have said some pretty kind words about this dealership but i am sorry i have to differ. Dealerships are not nice places to begin with. There is the financing where they try to make money from dealership but i am sorry i have to differ. Dealerships are not nice places to begin with. There is the financing where they try to make money from you, the loan terms, the ridiculous trade in values etc etc. you really are getting bombarded from all sides. I will give kudos to Iilya for getting the car i wanted from Austin. This is not really that big a deal as Dealer inter-trades happen ALL the time. but he did work with me to find what i wanted. I also worked with Scott Pettinger as well while Illya was out of the office. i didnt find too much sales pressure to buy the car which was nice. Here is where it gets tough. I asked for a factory DVD Nav system in my car. I worked most through emails with Iiyla and have all this documented (not that it mattered). He told me my car had a Factory DVD Nav system. As a layman, this told me a VW Factory installed unit. When i got the vehicle it was not at all. it was a crappy Rosen unit. If anyone knows anything about Rosen, go ahead and first try to find any information on them. Second, the unit doesnt perform well. When i took possession of the vehicle i have to take some responsibility. I should have just left the car there. But i took it home. Illya immediately started backpedaling telling me he was sure he told me it was an aftermarket unit. He did not and i have all documentation which i proved to him. He started telling me this unit was just as good as VW's unit and in some ways even better. If you do a technical comparison (i am a computer programmer) there is NO comparison. In the end, Iilya said he couldnt help me and turned it over to Scott the Sales Manager. I never did hear from Mr. Scott and i doubt i will. its like they just want me and all this to go away. DO NOT FALL FOR THIS TRAP. Rusty Wallis is selling aftermarket DVD units and marketing them as "factory" when they are actually "factory-look". They will not work with you on this at all. I believe this is very poor of them and wish i had gone elsewhere. UPDATE - 07/10/2009 After working with the Sales team at Rusty Wallis i am happy and proud to say we have worked out a deal where my stock radio has been reinstalled and the money paid for the aftermarket DVD GPS unit refunded in total. The Sales Team did all they could in ensuring the customer was satisfied. I would only add however in being as clear as possible during the contract negotiations. I would also suggest using better quality suppliers and products in Aftermarket installations. Both measures would result in better results. More

This was a great experience for me. I have not bought a car from a dealership in over nine years and I was actually afraid to go. I saw a Volkwagen Passat on cars.com and I loved it! I didnt know how my cr car from a dealership in over nine years and I was actually afraid to go. I saw a Volkwagen Passat on cars.com and I loved it! I didnt know how my credit was and if I would be able to purchase one. I gave the information to my dad and he called and spoke with Armando Medina. We set up an appointment for the next day. Armando followed up with us around the time we were supposed to be there (per my dad's request) to confirm. I found this to be a great thing because he was showing genuine interest. When we arrived Armando was waiting for us. He had the car that we inquired about pulled out and ready for us to test drive. He even had the car running with the AC on which was awesome since it was 100 degrees outside! My credit report didnt come out great but Armando and John Power(who was in the financing department) worked with me until the end and although I am paying a little more than I wanted to for my monthly car payment, I dont feel that I got a bad deal. I believe that the people here did all they could do to get me the best deal possible. Everyone was very friendly and professional. I even got a call from John to come back the next day and and re-sign some paperwork. At this point I was really nervous, but all that changed when I got there and was informed that they had found another company to finance me and not only would my monthly car payment be lower, but I got an outstanding warranty package!! Thanks Armando and John for all of your help and for making this experience a good one. I would definitely buy another car from this dealership. Thanks, Tequila Fluellen More