East Dallas Volkswagen

I just bought a new 2011 Volkswagen CC Lux Plus model from Rusty Wallis Volkswagen and I really enjoyed my experience! Scott and Ilia were both great to work with! I’m so glad that dealerships have dev from Rusty Wallis Volkswagen and I really enjoyed my experience! Scott and Ilia were both great to work with! I’m so glad that dealerships have developed Internet Sales divisions! I requested a quote online for a new car and within less than a minute I got a phone call (another dealer replied that they would not contact me unless I gave them more details about the car I wanted). Even though the options I was originally looking for were hard to find, Scott bent over backwards searching the area (and outside the area) to try and find one for me. I was most impressed at the effort that was put into finding me a car without having met me in person yet. I was kept informed of the search status with several phone calls which was very helpful and showed me that my business was important. I had already been talking to a couple of other dealerships but Rusty Wallis did the most work to earn my business. I declined dealerships that were closer to my location and decided to go the extra mile because I felt they would go the extra mile for me. On my initial call I was told what kind of deal they could make me on a vehicle. Another dealership where I have purchased in the past and where I have gone for service on my VWs for the last 7 to 8 years didn’t come close to the deal Rusty Wallis offered me even after a face to face visit and multiple offers. Even before they had a car on the lot that I wanted, I decided to pay a visit to the dealership because I could tell they would do everything they could to help me find what I wanted, not just sell me a car. When I arrived, my wishes were given ample attention as both Scott and Ilia searched to find a car that was just want I wanted. They didn’t try to talk me out of any of my criteria or push me into demo cars that were already on the lot. I was given time to make my decisions; I didn’t feel rushed or hurried and they had great patience with me when I took an extended period of time to decide on my preferred exterior/interior color options. Ultimately I decided on what was most important to me and a vehicle was found that met my requirements. Ilia plugged in the numbers on his computer screen right in front of me and we agreed on a price. There were no hidden fees or extra charges. I was given maximum trade in value that met and exceeded Kelly Blue Book’s ratings for my trade-in vehicle. It was a busy Saturday so I had to wait a little while to finish up with a finance specialist. During the wait I enjoyed chatting with the sales staff even about stuff not related to the car-buying process. The financial process was easy since we had worked out the numbers already. The document fees at Rusty Wallis are low and fair compared to other dealers in the area, their fees for window tinting are 50% less than other dealers in the area, and there are no required protection programs to sign up for (i.e. window etching protection) that are supposedly not optional at other dealerships. (Call around and do your homework on fees and extra charges!) During the delivery process I was surprised again at the courtesy and consideration I was given. At this point the papers had long been signed and the ink was already dry. They could have said “Here you go. Thanks for your business. See you later!” Instead Ilia took the time to help me set up my phone with the car’s Bluetooth system and walk me through all of the features on my new car. Each of the manuals was explained to me and all of my questions were answered. All in all I thought it was a great car-buying experience and I know I got a great deal on a car. This left me with a few extra bucks to purchase an extended warranty which is something I have never done before. Throughout the process I was treated with respect and honesty and I felt like they wanted my business not only this time, but the next time I decide to shop for a car too. I hope I get to buy my next VW from them! More

I just want everyone to know that this dealership is the BEST!!! I was in and out in two hours with my brand new car. They also worked very hard to get me out of a car that I was $12000 negative on and go BEST!!! I was in and out in two hours with my brand new car. They also worked very hard to get me out of a car that I was $12000 negative on and got me into a lease for the same car payment. Please give them a try if you are in the market for a new car!!! Randi More

My experience with Rusty Wallis Volkswagen was an overall great one. I've bought plenty of vehicles but most are long drawn out and complicated and can be sometimes stressful. My salesman Scott Pittenger was great one. I've bought plenty of vehicles but most are long drawn out and complicated and can be sometimes stressful. My salesman Scott Pittenger was friendly, down to earth and this as painless as you can get it when buying a vehicle. I'd definitely recommend them to friends and family and will be a come back customers. I got what I needed with a price I wanted. More

My husband and I had been searching for a quality used vehicle for our daughter. We had looked at several Volkswagen Jettas over the last few months and were waiting for the right one to pop up. We live vehicle for our daughter. We had looked at several Volkswagen Jettas over the last few months and were waiting for the right one to pop up. We live west of Ft. Worth, in Aledo, and had been to Autobahn in Ft. Worth several times. After many trips to that dealership, in hopes of finding the ideal car, we repeatedly left frustrated. The lack of professionalism at Autobahn was less than immpressive. We then began our search on the web. Immediately we found several vehicles to consider at Rusty Wallis Volkswagen. The initial converstion that I had with Ilia impressed me and he definitely lived up to our expectations. In less that two days we had decided on the Jetta we wanted to purchase. Though it was a long drive to Garland for us, Ilia simplified every detail. He handled the transaction with professionalism and made certain that we were pleased. I would recommend Rusty Wallis Volkswagen to anyone interested in purchasing a Volkswagen. Furthermore, I would recommend Ilia Pauloo specifically. Rusty Wallis VW has a fine sales man in this individual, one that projects the immage any business would be proud of. More

I had visited another dealership and had a horrid experience. They sold the car I was purchasing out from under me and would not return calls. When I called Jeffrey Torres at Rusty Wallis, he was f experience. They sold the car I was purchasing out from under me and would not return calls. When I called Jeffrey Torres at Rusty Wallis, he was friendly and when I explained what I was looking for and the price restrictions I had, he called me back about two hours later and had me approved for a vehicle and found me not only the car I was looking for, but with several upgrades which I had not anticipated for the price. I walked into the dealership, Mr. Torres had the car detailed, with a full tank of gas ready for me. Within 30 minutes, I had driven the car, signed the papers and was on my way in my new car. Jeffrey was extremely friendly, knowledgeable and made my car buying experience one of the easiest I have had. Thank you Rusty Wallis Volkswagen for hiring an individual like Jeffery. I love my car and loved my experience with Rusty Wallis. More

Great customer service and very friendly dealership. Scott Pittenger who is one of the internet sales representatives and Jason Daniel who works in financing representatives were both really great to wo Scott Pittenger who is one of the internet sales representatives and Jason Daniel who works in financing representatives were both really great to work with. Making my car purchase experience as quick and easy as possible. They valued my time and interest in their car. The overall experience was great. More

This is by far, one of the best dealerships around.. This This is by far, one of the best dealerships around.. This is the second car that I have bought from Rusty Wallis, and Scott Pittenger... The atmosp This is by far, one of the best dealerships around.. This is the second car that I have bought from Rusty Wallis, and Scott Pittenger... The atmosphere of the dealership is great, and the honesty and integrity is far above any dealership that I have ever dealt with. I will continue to purchase from the Rusty Wallis corporation. More

Before we even set foot into the showroom at Rusty Wallis Volkswagen, we knew our salesman's name and even the color of shirt! He was great! He made us feel very welcome and was attentive to our needs and de Volkswagen, we knew our salesman's name and even the color of shirt! He was great! He made us feel very welcome and was attentive to our needs and desires. We went for a test drive in a new CC and he was VERY knowledgeable of the vehicle. Once we went inside and decided to go with the CC, he was also very patient and considerate as we went through the purchasing process. I would recommend this dealership to anyone in search of a Volkswagen! Thanks so much for all your help Rusty Wallis VW! More

We are so happy with our Passat CC the staff and sales team were top notch. We never felt pressured and they did everything to meet our needs. Greg the sales managers approach to marketing was outstandin team were top notch. We never felt pressured and they did everything to meet our needs. Greg the sales managers approach to marketing was outstanding the personalized letter that he sent to us was the clincher. We were not even considering buying a new car. But the sales team gave us an offer we could not refuse. Thanks again to the Rusty Wallace sales staff Especially Ilia Pauloo We are very satisfied customers Mike and Anne Hartzell More

Rusty Wallis VW did not have a car that fit my needs the first time I visited, but they called me a few hours later to tell me that they had just gotten a car that fit my budget and had everything I had wan first time I visited, but they called me a few hours later to tell me that they had just gotten a car that fit my budget and had everything I had wanted. They gave me a great drive-out price right over the phone, and all I had to do was come pick up my car. More