East Dallas Volkswagen

Toby was extremely helpful and friendly. I was extremely nervous and stressed purchasing my first car entirely on my own and Toby answered every question I had and made me feel at ease with my decision. He nervous and stressed purchasing my first car entirely on my own and Toby answered every question I had and made me feel at ease with my decision. He has followed up with me a couple of times and I have already recommended him to a couple of friends looking to buy a new car! More

As soon as we pulled up we met outside by Toby, I told him the car I was interested in and he pulled it up front within seconds. He let me test drive the vehicle and then we went inside and talked. When w him the car I was interested in and he pulled it up front within seconds. He let me test drive the vehicle and then we went inside and talked. When we went to pick up my dad so I can get "Dad Approval" he took the car to get it detailed. I ended up taking the car that night and I was the happiest girl in the world that day! I absolutely love my car. Toby has done a great job at staying in contact and has helped me whenever I needed to set up a service appoinment. More

Nikki Luther knows here stuff. She is knowledgeable, helpful and highly efficient. She does what you ask her to do and follow-up with you promptly. I recommend anyone who enters into this dealership to helpful and highly efficient. She does what you ask her to do and follow-up with you promptly. I recommend anyone who enters into this dealership to ask for her to work with you. More

Nikki was very knowledgeable about the particular car I was interested in, she took her time and showed me all the details about the car. The price was great and lower than the KBB value. Everyone was fr was interested in, she took her time and showed me all the details about the car. The price was great and lower than the KBB value. Everyone was friendly and I felt comfortable buying my car from them. More

I personally have bought 2 cars from Rusty Wallis in Garland, TX without the presence of my husband...up until these last 2 incidents had received what I would consider treatemnt as a valued customer. Garland, TX without the presence of my husband...up until these last 2 incidents had received what I would consider treatemnt as a valued customer. Thus, have referred friends and family to Rusty Wallis. HOwever, when out on the lot looking at the new Jetta body style earlier in 2011, I received no help until my husband arrived on the scene about 20 minutes later. June 2011 looking to buy, I received good immediate attention and treatment from the sales person, Kyle. Unfortunately, when the greasy finance guy came on the scene, the attitude was very condescending it seemed to me, not to mention the salesperson was totally excluded from the process. The finance employee then sent the used car salesman over when I guess he determined no deal would be made with a new car and they were not going to offer close to what I needed for my very clean 2007 Wolfsberg Edition Jetta trade-in. First the used car guy looked my daughter up and down and then tried to sell me a used vehicle, never mentioning trade-in value on my car, which was the only issue. Told him I was not interested in a used vehicle. He went on to tell me he had parked one right by my car for my viewing. He stood up from the desk and walked away... I asked one of my grown children if that meant we were dismissed, they said they thought so... I asked if I could have my car keys back, he turned around and over his shoulder told me someone would be bringing them to me. As I was getting back into my car my salesperson came over and said if there was anything he could help me with to please give him a call. Too little to late, but I've got to give it to Kyle, he at least did the exit shake, where the other two just walked away without any social niceties... such as thanks for considering us, sorry we couldn't help you... blah blah, blah... I have now told many more people of my treatment than I ever referred to them. Most apparently aready knew not to go to Rusty Wallis in Garland... one couple is acutally in the market right now for a CC and... my son took me to the Park Cities VW where we both bought cars! More

Appreciate the great service department (Mr. Weiss) and the sales (Mr. Peittinger) at Rusty Wallis VW. Look forward to many years association with having my EOS serviced at Rusty Wallis. the sales (Mr. Peittinger) at Rusty Wallis VW. Look forward to many years association with having my EOS serviced at Rusty Wallis. More

Worst experience even! Worst dealership so far. They played bit and switch trick on me: agreed with a price and car over the phone, but switch to a cheaper car when I drove there. The salesman is ok, bu played bit and switch trick on me: agreed with a price and car over the phone, but switch to a cheaper car when I drove there. The salesman is ok, but the manager is totally a lier and very rude to me. Don't just listen to them, get everything in written before you go. More

I was contacted by your sales person, Nikki Luther, after I made an inquary about a pre-owned, VW Jetta with the TDI engine. She advised me that such two cars were in your inventory. The next day I came to y I made an inquary about a pre-owned, VW Jetta with the TDI engine. She advised me that such two cars were in your inventory. The next day I came to your delarship and met Nikki. We discussed the two vehicles and we then looked at, drove and purchased a 2009 Jetta. Vikki was business like and had a good knowledge on the car. She introduced me to your parts manager, Doug Anderson and you service manager Dmitriy Finkler. Both men let me know that they were available if I had any questions or problems with my purchase. I left your dealership satisified with my purchase and with the way I was treated by everyone involved with the purchase. I look forward to a long and friendly association with the Rusty Wallis Dealership. Dean Benham More

Rusty Wallis Volkswagen was my best dealership experience ever buying a car. It was a nice touch for me to deal with a woman (Nikki) salesperson who was very knowledgable about the EOS. I especially enjoyed ever buying a car. It was a nice touch for me to deal with a woman (Nikki) salesperson who was very knowledgable about the EOS. I especially enjoyed the relaxed atmosphere and no pressure from anyone. I will definitely recommend this dealership to friends and family. Marsha Cothron More

Jeff was more than helpful with my Father and I while shopping for my Mothers new Jetta. I had no intention of buying a car for myself but when Jeff showed it to me I knew I was getting a great deal for shopping for my Mothers new Jetta. I had no intention of buying a car for myself but when Jeff showed it to me I knew I was getting a great deal for it. My Mother and I both drove off the lot with cars we love. Jeff has continued to be friendly and helpful after the sale, along with the rest of the staff at Rusty Wallis VW. More