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East Dallas Volkswagen
Garland, TX
750 Reviews
Our Dallas Volkswagen dealership is one of the premier Volkswagen dealers in Dallas, TX, and in the state of Texas period. Our commitment to customer service is second to none. We offer one of the most comprehensive Volkswagen parts and Volkswagen service departments in the city of Dallas Texas. East Dallas Volkswagen provides the city of Dallas Texas with the #1 Parts Team in the Dallas area. Please be sure to visit out virtual Parts and Service department online or come in to visit us at https://www.eastdallasvw.com .
Our primary concern is the satisfaction of our customers in the city of Dallas Texas, and those surrounding suburbs near Dallas Texas. Our online Volkswagen dealership web site was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at 866-797-4137 listed or send us an email using the Contact Us page.
We look forward to meeting our new friends at East Dallas Volkswagen.
In today’s world, words like "quality" and "trust" get thrown around like yesterday’s newspaper. But at East Dallas Volkswagen, we believe in integrity and giving the customer a good value for their hard-earned money. So stop by and give us a chance to share our experience and inventory with you in a no-hassle, state of the art auto environment.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 750 reviews
November 01, 2011
The experience with Rusty Wallis Volkswagen was outstanding! I couldn't be any more impressed with my salesman. He was very knowledgable about the vehicle and kind as well. I have always heard grea outstanding! I couldn't be any more impressed with my salesman. He was very knowledgable about the vehicle and kind as well. I have always heard great things about Rusty Wallis and now have gotten to experience it. Thank you!!! More
by blc1983
Employees Worked With
Toby Wall
October 20, 2011
When I started driving to work that morning, the battery light came on. I was certain my alternator was broken which led to most lights being on by the time the car finally died on the way home. Kurts took light came on. I was certain my alternator was broken which led to most lights being on by the time the car finally died on the way home. Kurts took only a cursory history of the problem and mostly focused on the lights and, of course, on the diagnostics fee. He did not understand that the lights were on because the system shut down due to discharging battery. He called me later to say the oxygen cencors need replacement, ABS system needed work and all that because there were some codes in the computer indicating that. I tried to tell him again that the alternator was broken and it lead to codes being set in the computer. He said I had to replace the battery before they can diagnose anything. The battery was not even one month old. Kurts was undeterred. I asked to speak with a manager and got Dan. He informed me that VW cannot diagnose anything until the battery is replaced. My take on this is if you need to install the battery to diagnose, do it. After you make the diagnosis, you then tell me what is wrong and we would go from there. I informed Dan that the battery is just one month old and if it needs to be replaced he would have to go with me to Pepboys and convince them that the battery was bad. We ended Friday on this tense note. Next day, Saturday, after spending close to a couple of hours at Pepboys and running various tests until they found one that showed some abnormalities in the battery, we finally got a replacement battery. Once VW installed the new battery (and could not blame the problems on the battery any longer), they confirmed my diagnosis that it was the alternator. Of course they did not have the alternator in stock but the price would be $900. I got it from Autozone for $180, delivered it to VW that same Saturday. They could not install it on Saturday and finished the job on Monday. Instead of $900 I paid $180 for the part and $132 for labor. Saved myself almost $600. When I got the car, the battery cover was broken, the battery was installed crooked and was held down by only one corner of the barket, the day-time running lights stopped working, the lights inside the car when I open the doors stopped working too. They used to have different service managers and in all 10 years I went to them, I never had any problems. I don't know what they did to the old service managers but they have now all new people and the quality of service suffered tremendously. Avoid them, if you can. More
by vwunhappy
Employees Worked With
Dan, Kurts
October 19, 2011
Hector was awesome! He came in early , before the Hector was awesome! He came in early , before the dealership opened, to work with us.. I was in a rush, and all of the paperwork was ready to go. He Hector was awesome! He came in early , before the dealership opened, to work with us.. I was in a rush, and all of the paperwork was ready to go. He was very detail oriented, and had great customer service. We wanted the new Passat so badly, and we were searching all over Texas for that car - but Hector found it for us! I was very pleased with our experience and would make sure to recommend this dealership. More
by candice bolivar
Employees Worked With
Hector Calix
October 10, 2011
I went looking for a new car and wanting to trade in my old one. This dealer was great. The customer service was great- very friendly and helpful. The color of vehicle I wanted wasn’t there at the time I w old one. This dealer was great. The customer service was great- very friendly and helpful. The color of vehicle I wanted wasn’t there at the time I went to buy, but they were able to get the one I wanted there within a day. Ended up getting a great deal on my trade-in and am very happy with my purchase. More
by lc83
Employees Worked With
hector calix
October 03, 2011
The place was very pleasant and had a great atmosphere and the people were very helpful and relaxed, we really enjoyed the customer service from Hector , he was very helpful and kind. and the people were very helpful and relaxed, we really enjoyed the customer service from Hector , he was very helpful and kind. More
by lonnie123
Employees Worked With
hector calix
September 30, 2011
We had researched pre-owned vehicle inventories online across the DFW area and decided on doing business with Rusty Wallis Volkswagen. The staff is professional, knowledgeable and courteous. In particular across the DFW area and decided on doing business with Rusty Wallis Volkswagen. The staff is professional, knowledgeable and courteous. In particular, it was a pleasure to work with Mario Penate throughout the sales process. At no time did we feel pressured in making a decision but were allowed enough time to weigh the options carefully. Ultimately the discounted price below the car's Blue Book value closed the deal. More
by GBateman
Employees Worked With
Mario Penate
September 29, 2011
I was pretty nervous going by myself to check out a used Volkswagon, but pleasantly surprised by the attention and advice I received from Mr. Pittenger. He was extremely helpful and I never felt any pressur Volkswagon, but pleasantly surprised by the attention and advice I received from Mr. Pittenger. He was extremely helpful and I never felt any pressure to make an uninformed decision. I've been shopping for awhile now (and still am) and Scott is one of the nicest salespeople I have encountered. I would highly recommend friends come Rusty Wallis and plan to return there myself. The help I got was just great. More
by TimothyHart
Employees Worked With
Mr. Scott Pittenger
September 29, 2011
Scott was very helpful, pleasant and knowledgeable to work with. He made us feel at home and was able to answer every question we had. Thank-you Scott! work with. He made us feel at home and was able to answer every question we had. Thank-you Scott! More
by lal83
Employees Worked With
Scott Pittenger
September 29, 2011
Scott is by far the most knowledgeable and helpful salesman I have encountered. He not only anticipated my needs but he also helped appease my wife who can be a bit hard to placate. I highly recomme salesman I have encountered. He not only anticipated my needs but he also helped appease my wife who can be a bit hard to placate. I highly recommend Scott and will be doing business with him again soon. More
by schwankstr
Employees Worked With
Scott Pittenger
September 29, 2011
Informative and supportive of my wants needs, kind and helpful but not "too" pushy - Pleasure doing business there - Great dealership - and Great Service - Friendly Thank you! helpful but not "too" pushy - Pleasure doing business there - Great dealership - and Great Service - Friendly Thank you! More
by allforkrystal
Employees Worked With
Scott Pittenger
