East Dallas Volkswagen

I bought a new 2013 Jetta TDI on October 10th. Less than a week later, we had to return the car because there was a huge puddle of oil under it!!. The service department at Rusty Wallis VW said that the tur a week later, we had to return the car because there was a huge puddle of oil under it!!. The service department at Rusty Wallis VW said that the turbo charger was defective and would have to be replaced. They said that they had found a small amount of oil in the exhaust, but that no oil was in the engine. Mechanics that I have talked to have told me that oil in the exhaust could cause problems with the catalytic converter in the future. I told the dealership that I had paid for a new, NON-DEFECTIVE car and that I wanted them to take back the defecive car and replace it with a new one. The dealership said no, that they could not take the car back because it had been titled by the State of Texas. I told them that I would be happy to sell them back their defective car and sign the title over to them and then buy a different car. They didn't comment on that plan. Their "solution" was to elevate the situation to VW, who "solved" the problem by extending the warranty for an additional 2 years or 24k miles. I cannot believe this happened. We have bought multiple cars from the Rusty Wallis dealerships. That made absolutely NO difference in this situation. The answer from the beginning, from everyone at the dealership, was just a flat No, we aren't going to take the defective car back that we just sold you. Too bad for me. I am shocked that this could even happen. I was sold a brand new car by that had to have a major part replaced in less than a week! I'm telling everyone I know. More

The sales team went above and beyond the call of duty to ensure my purchase was a pleasurable one. Aside from the, in my opinion, unnecessary length of time spent at the dealership. My experience was very g ensure my purchase was a pleasurable one. Aside from the, in my opinion, unnecessary length of time spent at the dealership. My experience was very good and unlike any other car purchase I have made. The reason for considering the price a bit high was offset by the high quality service offered by the sales department. More

Gabriel was a great salesman- very charming and well-informed about all of the features on the VW Eos Lux I bought, even though it was 3 years old and had only been on the lot a day or two. I compa well-informed about all of the features on the VW Eos Lux I bought, even though it was 3 years old and had only been on the lot a day or two. I compared prices on-line after the test drive and this was a better deal. They even put it through their normal prep after I bought it, at no extra charge- they took out the shopping cart dents and even replaced the tires! (Not that the old ones looked bad to me.) We saved enough that buying the extended warranty didn't hurt too much- I never buy those things, but the Eos has a very complicated retractable hardtop so it seemed the wisest course. We did not have a trade-in so I can't speak to that issue. Overall, I am very pleased with the experience, and I could not be happier with my "new" Eos! More

This is the 2nd beetle I have purchased from Rusty Wallace, its the wonderful service that keeps me coming back. Jeff, is always friendly, polite, and explains everything...and he understands my l Wallace, its the wonderful service that keeps me coming back. Jeff, is always friendly, polite, and explains everything...and he understands my love for my car. Thank you! More

Matthew Weese is a true asset to your organization. He always provides exceptional service and is the primary reason I visit this location. Based on his service alone i would recommend this dealership to always provides exceptional service and is the primary reason I visit this location. Based on his service alone i would recommend this dealership to friends and family. Thanks MC More

All questions were answered confidently and as informative as possible. Sales presentation was well presented. Alex knew his product well. We were referred by a service customer, Mrs. DiNicola, w informative as possible. Sales presentation was well presented. Alex knew his product well. We were referred by a service customer, Mrs. DiNicola, who gave nothing but glowing reports as to how she is treated by your dealership. We came out of curiosity, not planning to buy a car. Alex helped us through a selection process and found the right car for us. After working out a price we could afford, the closing process was quickly handled by Scott Moore. There were no hidden figures or clauses and once again all questioned answered to our satisfaction. More

We love this dealership. Everyone is very nice and helpful. Jeff Fagan is our guy we go to and have always. We trust him and know he takes care of us. His service department is always clean and very helpful. Jeff Fagan is our guy we go to and have always. We trust him and know he takes care of us. His service department is always clean and very professional. You can't go wrong with Jeff.. More

seldom have I had a dealership be more zealous in making sure that my needs were met to my satisfaction. Everyone was very professional and polite. in particular Evan in service, Alex the porter, and Jeff i sure that my needs were met to my satisfaction. Everyone was very professional and polite. in particular Evan in service, Alex the porter, and Jeff in sales. I was well informed and feel like my satisfaction was extremely important to all the people involved More

I came to your dealership due to Jeff Fagan. I have been an avid Boardwalk customer for years, but when I took my car there for service, the car was given back to me in an unsatisfactory manner. I called Je an avid Boardwalk customer for years, but when I took my car there for service, the car was given back to me in an unsatisfactory manner. I called Jeff as he was my previous service agent at Boardwalk, and he was more than accommodating. He got me in when it was convenient for me, and I will continue to drive the additional distance to come to your dealership due to the service that Jeff Fagan gives to his customers. More

I bought my car in March of 2011 and I plan on buying my next car from the same dealership. Everybody there is so nice and it's always a pleasure when I am there, I get greeted by everybody and they do a wo next car from the same dealership. Everybody there is so nice and it's always a pleasure when I am there, I get greeted by everybody and they do a wonderful job when it comes to the car wash. As long as I own a VW I will continue to come to this dealership! More