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East Dallas Volkswagen
Garland, TX
746 Reviews
Our Dallas Volkswagen dealership is one of the premier Volkswagen dealers in Dallas, TX, and in the state of Texas period. Our commitment to customer service is second to none. We offer one of the most comprehensive Volkswagen parts and Volkswagen service departments in the city of Dallas Texas. East Dallas Volkswagen provides the city of Dallas Texas with the #1 Parts Team in the Dallas area. Please be sure to visit out virtual Parts and Service department online or come in to visit us at https://www.eastdallasvw.com .
Our primary concern is the satisfaction of our customers in the city of Dallas Texas, and those surrounding suburbs near Dallas Texas. Our online Volkswagen dealership web site was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at 866-797-4137 listed or send us an email using the Contact Us page.
We look forward to meeting our new friends at East Dallas Volkswagen.
In today’s world, words like "quality" and "trust" get thrown around like yesterday’s newspaper. But at East Dallas Volkswagen, we believe in integrity and giving the customer a good value for their hard-earned money. So stop by and give us a chance to share our experience and inventory with you in a no-hassle, state of the art auto environment.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 746 reviews
August 14, 2014
Plethora of Knowledge My husband and I worked with Robert H. at Rusty Wallis WV about 3 weeks ago. Although we did not purchase a vehicle at the time, we are still in our My husband and I worked with Robert H. at Rusty Wallis WV about 3 weeks ago. Although we did not purchase a vehicle at the time, we are still in our decision making process and still planning to buy a VW. Robert was very knowledgable about the vehicles and all of the features and capabilities and was able to confidently and accurately answer all questions we had. Thank you! More
by mrskrob
Employees Worked With
Robert Hill
August 06, 2014
My car buying experience with Rusty Wallis VW was top notch! I found the car I was interested in online and emailed with an inquiry. Within 10 minutes I received a phone call from Aaron C. and all of my questio I found the car I was interested in online and emailed with an inquiry. Within 10 minutes I received a phone call from Aaron C. and all of my questions about the vehicle were answered. His knowledge of the vehicle and dealership inventory was impressive. The next day I made the 60 mile trip to the dealership and was greeted by Aaron C. at the front door. We got right down to business...test drive...appraisal of my trade...quickly agreed on a fair deal...paperwork...quick introduction around the Parts & Service Dept...orientation of my new cars features...and I was back on the road headed home in just over two hours. I will certainly shop here again in the future! More
by rizogirl
Employees Worked With
Tim Bell, Aaron Cortinas
August 03, 2014
Great service department The service department at Rusty Wallis will take care of your needs. They are up front with the needs and cost of taking car of your vehicle. The peop The service department at Rusty Wallis will take care of your needs. They are up front with the needs and cost of taking car of your vehicle. The people on the department are great, Aaron is always a pleasure to deal with. She is an outstanding service consultant. I would recommend this dealership to all. More
by Ifightfire
Employees Worked With
Aaron Allison
August 01, 2014
Customer Service Everyone is always very courteous and very helpful. Waiting room is very comfortable and clean. I have been coming here since 2000 .. Customer service Everyone is always very courteous and very helpful. Waiting room is very comfortable and clean. I have been coming here since 2000 .. Customer service is very good ... have never had a problem with my service More
by BKaur
Employees Worked With
Ted Jacobs
July 30, 2014
Super staff and service http://goturbo.us/aboutme/txrwv/images/banner/banner-700.png Hello Linda, Thank yo http://goturbo.us/aboutme/txrwv/images/banner/banner-700.png Hello Linda, Thank you so much for your recent business here at Rusty Wallis Volkswagen. I can’t thank you enough for the very kind words you had to say about us on your last VW survey. Unfortunately the only people that get to see that great comment is representatives from VW and us. There is nothing better than word of mouth and I would to love show other people out there what you had to say. I have gone ahead and copied your comment here: I have been a customer of Rusty Wallis VW since 2000. I have always received exceptional service. I am greeted by friendly staff and kept informed of the progress of the service on my vehicle. If I do not have discount coupons with me, they are applied anyway, without question. I would not change VW dealers for purchase of a new auto or service. Aaron, Evan and all the staff know the business and make you feel welcome and special. THANK YOU! More
by ljgamble
July 29, 2014
Exceptional Customer Service June 2014 I received exceptional customer service. What made it exceptional was I had inadvertently left my wallet on the front seat of my car but di June 2014 I received exceptional customer service. What made it exceptional was I had inadvertently left my wallet on the front seat of my car but did not discover missing wallet until 2 hrs later when it was time to pay. My CSA went out to my car to look for it and there it was - credit cards, money and ID. You are fortunate to have such honest employees. I am HR Director and in my career, I have terminated more employees for theft than I care to count. Nancy Kessler Grapevine, TX More
by blonde_tx
Employees Worked With
Also dealt wth a vey nice femaile but unfortuately don't remember her name, Evan Steele
July 29, 2014
Scheduled Maintenance I really appreciate Aaron Allison taking care of my service call. She was friendly, knowledgable, and definitely helpful. I appreciate how Aaron made I really appreciate Aaron Allison taking care of my service call. She was friendly, knowledgable, and definitely helpful. I appreciate how Aaron made me feel comfortable with the 80,000 mile service and explained everything in detail. I have dealt with two different service consultants previously at Rusty Wallis and they were also very nice. I just felt more connected dealing with her about my car. I plan to take my car back to Aaron for every visit. I just hit 100,000 on the car and I do plan to go for another 100,000 at least. The day shuttle driver, Jim, is very polite and always dependable. I have found the cashiers to be very friendly and helpful with all of my questions also. The dealer is always clean and the waiting room is very comfortable. More
by jettaforce
Employees Worked With
Other Employees :
Evan Steele, Aaron Allison, Jim Coyle, Carmela Fisher
July 29, 2014
Excellent Customer Service The service manager Evan Steele is outstanding. The people working for him are obviously well trained. All of them that I have dealt with are courteou The service manager Evan Steele is outstanding. The people working for him are obviously well trained. All of them that I have dealt with are courteous and professional. I truly appreciate the excellent customer service that I ALWAYS receive. Thank you very much. More
by vflick
Employees Worked With
Evan Steele, Aaron Allison
July 24, 2014
Rusty Wallis Volkswagon I would definitely recommend going to Rusty Wallis Volkswagon if you are looking for a new or used vehicle. Great customer service! We were in and out I would definitely recommend going to Rusty Wallis Volkswagon if you are looking for a new or used vehicle. Great customer service! We were in and out in no time. Thanks to Scott & Hector! More
by Brewsh
July 20, 2014
Jetta Hybrid: Great Deal and Very Satisfied! Today I leased a 2014 Jetta Hybrid. This is my 3rd car from a Rusty Wallis Dealership, and I have to say that their customer service is the best I've Today I leased a 2014 Jetta Hybrid. This is my 3rd car from a Rusty Wallis Dealership, and I have to say that their customer service is the best I've ever dealt with. I've been looking for quite a while, and Rey Castillo has been working with me for a solid month. He's incredibly patient, and eager to find you a car that you can feel good about buying. I'm incredibly picky, and Rey gladly showed me several different models, and helped explore all the options before settling on the Jetta Hybrid. Wonderful car! Thank you for working so diligently, Rey! When it was time to make a deal, Jeff Wallis went above and beyond to make sure I got every possible cent for my trade-in. He worked on my deal until the payments were exactly where I needed them to be. This dealership rewards customer loyalty. Thank you! More
by elsimpso
