East Dallas Volkswagen

Service people nice; Sales side not so great! I have a 2010 VW CC that I bought 2 years ago (2013) as a CPO with 29,000 miles on it. One would think there should not be any issues with the car si I have a 2010 VW CC that I bought 2 years ago (2013) as a CPO with 29,000 miles on it. One would think there should not be any issues with the car since it has low milage and it is CPO. Not the case. First let's start with the issue with the finance manager. Tim started the paperwork and put initial registration fees in for Texas when I wanted to just transfer plates over my old Passat. Then on the paperwork charged me SC fees too, thus overcharging me by 1300 dollars. "You will get a check in the mail," he said. Now I'm paying interest on an extra 1300 dollars, when he could have just redid the paperwork and made it right. As for the car, now, New Years weekend, it will be the shop for 4th time in 2 years. In the shop for the fourth time for mechanical issues, not regular maintenance. The first time, 3 months after having the vehicle, it went into the shop because I hose was not attached properly. The 2nd time the ignition coil failed. The 3rd time because, again, the ignition coils failed. Now the 4th time because mechatronics transmission has failed. When I took it to Rusty Wallis on the 3rd time, Jeff Wallis, did not acknowledge as serious problem with the multiple times it had to be in the shop or the finance manager's failure at correcting my paperwork when he needed to; he tried to get me to sign paperwork for a leased vehicle below the vehicle I was already in! I will never do business with them again. More

Excellent experience Rusty Wallis and salesman Ray Castillo This is the 5th car we have bought from Rusty Wallis VW and first from sales person Ray Castillo. We were met in the parking lot and taken to the car This is the 5th car we have bought from Rusty Wallis VW and first from sales person Ray Castillo. We were met in the parking lot and taken to the cars we were interested in. Ray got the keys to the two we selected and was very knowledgeable about the product. Ray went to work for us getting the deal we wanted on the car we chose. i would recommend both Ray Castillo and Rusty Wallis for your next car purchase, David Lowe More

Honesty is the best quality over at Rusty Wallis I can't express how nice it is to find people in the automotive industry who you can really trust and feel secure doing business with. The folks over I can't express how nice it is to find people in the automotive industry who you can really trust and feel secure doing business with. The folks over at Rusty Wallis demonstrated that from the start which has made me a loyal client of theirs for the past four years. My most recent visit with them was a car buying experience with Robert Hill, who made the whole process as smooth and fitting to our needs as possible. He was honest, knowledgable, transparent, and also a good guy who made it a stress free experience as well. I've also visited the service dept several times before and have always been satisfied there as well - the technicians were very communicative with me, as well as timely and open to discussion about my service. I look forward to the coverage Rusty Wallis offers to new car buyers and overall, very very pleased. Thanks guys! More

Aaron Allison is the BEST! I bought my vehicle from Rusty Wallis almost 2 years ago and the main reason I return and drive almost 2 hours just to get my vehicle serviced here is I bought my vehicle from Rusty Wallis almost 2 years ago and the main reason I return and drive almost 2 hours just to get my vehicle serviced here is due to the AMAZING customer service I receive from Aaron Allison. She somehow always remembers your name, is up front on what your service charges will be and how long it will take, works hard for you if any warranty repairs are needed and makes you feel at ease when having your vehicle serviced. I also love how she makes you not feel like just an average person and more like someone special. More

Awesome experience All the associates are friendly, knowledgeable and able to answer all your questions. Very fast and smooth paperwork processing. We are past customers All the associates are friendly, knowledgeable and able to answer all your questions. Very fast and smooth paperwork processing. We are past customers of Rusty Wallis Honda and now customers of Rusty Wallis VW. They are "First Class" dealerships. My wife and I would expect nothing less from either dealership. A special shout out to Robert Hill my Sales Consultant. You are awesome. Thank you Rusty Wallis. We will see you again. More

Best service ever!!! We've been working with Hector for our purchases on Rusty Wallis for some time now and we can not stretch enough how good experience we have had with We've been working with Hector for our purchases on Rusty Wallis for some time now and we can not stretch enough how good experience we have had with him. He is always happy to help us and has full knowledge of any product we need and always good advice for us. Keep working hard as always and thank you for all your help. More

thumbs down SORRY NO STARS FOR THIS DEALERSHIP. I PURCHASED ON LEASE A PASSAT IN 2014. BEAUTIFUL... ABOUT A YEAR INTO THE LEASE I GET A CALL FROM THEIR LEASING SORRY NO STARS FOR THIS DEALERSHIP. I PURCHASED ON LEASE A PASSAT IN 2014. BEAUTIFUL... ABOUT A YEAR INTO THE LEASE I GET A CALL FROM THEIR LEASING SALES REP STATING I CAN PUT YOU IN A NEW CAR LEASE AND I WAS LIKE WELL I'M LOOKING FOR TWO PURCHASES. HE STATED OKAY WE CAN DO THAT FOR YOU NOT A PROBLEM. SO ONE SATURDAY AFTER TELLING HIM MY CREDIT WAS NOT PRESTIGE AND I WANTED EVERYTHING READY HE STATED OKAY WE HAVE EVERYTHING. LOW AND BEHOLD NOT ONLY DID I HAVE TO WAIT 4 HOURS BUT THEY CAME BACK WITH A NO DUE TO HAIL DAMAGE TO THE CAR. I WAS SO DEVISTATED BECAUSE I WAS LOOKING FORWARD TO A FRESH START. A WEEK LATER I GET A CALL FROM AUTONATION VW IN RICHARDSON, TX AND EXPLAINED TO THEM WHAT HAD HAPPENED. THEY ASKED FOR ALL MY INFO FOR FINANCING AND A FEW HOURS LATER HAD ME COME IN WITH THE 2014 PASSAT AND AFTER THEY TOOK THE PAYOFF CAME BACK AND SAID MA'AM PICK OUT A COLOR FOR YOUR NEW PASSAT PURCHASE... NOT A LEASE NOT A USED CAR BUT A NEW ONE. THE GROUP AT AUTO NATION WERE SO HELPFUL AND SO COMPASSIONATE. FUNNY THING IS I TOLD THEM I HAVE A SETTLEMENT COMING AND A FEW FAMILY MEMBERS THAT NEED A CAR. THEY WERE EXTREMLY HELPFUL AS THEY READ WHAT THE ATTORNEY HAD GIVEN ME. RUSTY WALLACE JUST LAUGHED AT ME AND SENT ME ON MY WAY. SO I HAVE ORDER 4 VW CARS FOR 4 FAMILY MEMBERS AND RECOMMEND PURCHASEDING FROM AUTONATION VW BECAUSE OF THEIR COMPASSION, FRIENDLYNESS AND UNDERSTANDING... THEY HAVE WON MY BUSINESS AND 4 CARS LATER IN 1 MONTH... WELL AS YOU CAN SEE RICHARDSON, TX WON MY SALE AS A CLIENT... RUSTY WALLACE LOST IT. ADDED THIS TO THE BETTER BUSINESS BUREAU FOR THEIR INCONSIDERATION AS A SALES GROUP AT RUSTY WALLACE..... ALL STARS FOR AUTONATION VW. More

epc check light This the worst place to have your car looked at. People here act like robots. This the place i would not dare tell anyone to come. The worst at custom This the worst place to have your car looked at. People here act like robots. This the place i would not dare tell anyone to come. The worst at customer service. More

Over 2 months no permanent license plate Bought a used BMW two months later no one has an idea where my plate is. General Sales Mgr promised to follow up and give me a call next. No courtesy Bought a used BMW two months later no one has an idea where my plate is. General Sales Mgr promised to follow up and give me a call next. No courtesy call back. Will complain to State next. More

2016 Beetle SE (black) I'm a return buyer at Rusty Wallis VW x 3. :) Robert Hill was my salesperson and did an outstanding job working with me and made it a great exper I'm a return buyer at Rusty Wallis VW x 3. :) Robert Hill was my salesperson and did an outstanding job working with me and made it a great experience. I was considering a pre own beetle but I am happy that Robert recommended I take a look at the brand new 2016 Beetles!!!! I am thoroughly enjoying my new turbo Bug!! Thanks I would highly recommend Robert Hill at Rusty Wallis VW if you are looking to purchase a Car. More