East Dallas Volkswagen

Dishonest Sales Manager Sales Manager (not sales rep) at Rusty Wallis VW is the worst and the most dishonest sales people I have ever dealt with. So I would never recommend t Sales Manager (not sales rep) at Rusty Wallis VW is the worst and the most dishonest sales people I have ever dealt with. So I would never recommend this dealership to my friends or family. I was interested in taking advantage of VW's amazing current special offer that gives you BOTH special low APR (i.e. 0% for 60mo) AND $1,000 Reward Card so I ran TrueCar and chose Rusty Willis to visit. A long story to short, I had to reach out to VW Credit (manufacturer) to validate if I can get both, not either, as stated at their website, in order for me to challenge their Sales Manager who introduced himself to me as a son of Rusty Willis and did NOT disclose the fact that $1,000 Reward Card comes with 0% APR. Instead, he and his sales guy forced me to choose EITHER 0% APR OR $1,000 Reward Card with $1,000 increase on offer price. I returned next day with my trade-in vehicle hoping they admit their "intentional" misunderstanding. When I faced the same Sales Manager, a son of Rusty Willis, I let him know that I contacted VW Credit and they confirmed that any customers are supposed to enjoy both, not either. It was when a son of Rusty Willis started showing his true color and attitude which I was very interested in observing. He totally lost his coolness and said that do not care about his business and mind my own business. It is something I never expected to hear from any sales people from any industries. So lesson learned: Always check with a manufacturer when a dealership tells you a different story and do not deal with Rusty Willis VW. More

Try to steal over 10 thousand dollars from me. Visited today. Was interested in a Jetta tdi se they had listed there for a little over 21 thousand. If you add ttl to that I came to 23k. I called an Visited today. Was interested in a Jetta tdi se they had listed there for a little over 21 thousand. If you add ttl to that I came to 23k. I called and told them I wanted it. Id pay the full asking price. They said DEAL and to come in. As I was in route I was called and told I need to put a 500 dollar deposit on this car or it might not be there when I showed up. FIRST RED FLAG..... I said No. If the car is gone when I get there than its gone. I arrive and sure enough I the cars still there. Kinda thought it would be. We already agreed on price (full asking price). all that's left is to look at it, finance it, and sign the paperwork. I sales guy, after running credit, came back with some ridiculous finance rate. Not sure what it was but the 23k car would cost me 490 a month for 72 months with a thousand down. WWWWWWWWWWWWWWWWWWhat? That comes to a little over 36k for a car listed for 21k. Itold Rey that wasn't going to work. He called his finance manager who walked in with the credit report and started to tell me that my credit was so bad I would have to be shopped to c and d tear banks and that's why my payment was so high. I told him I had been shopping for a car for a month now and I know I can get financed at 6.9 percent because those were the quotes I was getting everywhere else. Plus I had already been pre approved on-line through capitol one for this specific car for 6.9 percent, which I didn't tell him, and that would put my payment at the 350 a month for 72 months mark with a thousand down. Croooooooooooook....... I just left because I now realize what there doing. Price a car really well to get people in, then take them for all there worth. They were never going to sell me that car for what THEY WERE ASKING FOR IT. Its a SCAMMMMMMMMMM. If it weren't then I have the car right now. I going to post this on cars.com cargurus.com and send it as a complaint to the BBB. If Im mistaken somehow then sell me the car for what you have it listed for!!!!!!!!!!!!!!!!!!!!!!! But I don't think I am. John Burke More

Excellent salesman and dealership I just purchased a 2015 GTI from Kenneth Frye. He has been the best cars salesman I've dealt with. He is very genuine, cares about the customer, and I just purchased a 2015 GTI from Kenneth Frye. He has been the best cars salesman I've dealt with. He is very genuine, cares about the customer, and knowledgeable. I am pleased with the Rusty Wallis VW dealership as well. Everybody was very friendly. I highly recommend Kenneth if you are going to purchase a car. More

Positive experience buying Volkswagen CC We first saw the Volkswagen CC at the Rusty Wallis website. We were looking for either a manual transmission CC or GTI. Cars with a manual transmis We first saw the Volkswagen CC at the Rusty Wallis website. We were looking for either a manual transmission CC or GTI. Cars with a manual transmission are not common in the US and can be hard to locate. When we arrived at the dealership, we were met by Rey Castillo who showed us to the vehicle we'd identified online. We took a test drive and then Rey explained the features of the car and answered questions. We inquired about why the price was higher than what was listed online. We were informed that the Internet price was correct. The process of purchasing the car went smoothly overall. One recommendation that I have for car dealers in general is to spend less time communicating between the sales rep and manager, which I suspect is simply a sales strategy. Overall, this purchase went smoothly. Rey was knowledgeable and professional. More

Great Experience When we drove up Rey was ready to hear our need. He went out of his way to deliver what was asked of him. Rey went above and beyond his duties as a sa When we drove up Rey was ready to hear our need. He went out of his way to deliver what was asked of him. Rey went above and beyond his duties as a salesman. Very pleasant young man and trained well. Yes, we did purchase a car and would recommend him to others. VERY SATISFIED! More

Great Experience From the time we drove up, Rey was very helpful. We had our 10 month old son with us and Rey was very accommodating. He told us we would be satisfied From the time we drove up, Rey was very helpful. We had our 10 month old son with us and Rey was very accommodating. He told us we would be satisfied customers by the time we walked out and he was right. More

new car No pressure. Everyone was laid back and friendly! I was able to get the car I saw online for the price posted. I was even able to trade in my 07. No pressure. Everyone was laid back and friendly! I was able to get the car I saw online for the price posted. I was even able to trade in my 07. More

Traded in 2 cars for a Toyota Camry! Super helpful group! We had a sudden move out of state and they Got us into a new car by trading in our 2 old vehicles. Thank you Rey Castillo and Sco Super helpful group! We had a sudden move out of state and they Got us into a new car by trading in our 2 old vehicles. Thank you Rey Castillo and Scott Pittenger. More

Bought a Jetta My dad and i came into the dealership Rey helped us and above our expectations and got us into a new Jetta treat us exceptionally well we are flattere My dad and i came into the dealership Rey helped us and above our expectations and got us into a new Jetta treat us exceptionally well we are flattered and will recommend him to others seeking to purchase a new vehicle More