East Dallas Volkswagen

Best Salesman Ever I went into the dealership for a service visit. When I met Rey Castillo. Rey was very nice,attentive, and listen to all my needs. He made what I wante I went into the dealership for a service visit. When I met Rey Castillo. Rey was very nice,attentive, and listen to all my needs. He made what I wanted the priority. He was courteous and professional. Needless to say he was able to assist with making the deal and I have my new car! Thanks Rey! You are awesome! More

Just the car for me! When I first spoke to Robert Hill about a new car, I wasn't sure how he could make it happen. He listened to what I wanted to do, found me a car, w When I first spoke to Robert Hill about a new car, I wasn't sure how he could make it happen. He listened to what I wanted to do, found me a car, with Kirk's help crunched the numbers and BOOM...come get your car, ma'am. But wait! When I arrived at the dealership, Robert had found a car better suited to my WANTS! A RED 5 SPEED and it was $2000 LESS than the original agreed upon price. That kind of honesty and integrity is not often heard of in the world of comissioned sales. Since my purchase, Robert has been available to answer questions and coach me about my new car. Kirk made the paperwork quick and painless, without rush or hassle...answering questions with patience and courtesy. BRAVO, Rusty Wallace for finding such outstanding people who make your team! More

Awesome deal Rey was very helpful and found the perfect car for me!.. The whole process was quick and staff was very friendly. I would highly recommend going to R Rey was very helpful and found the perfect car for me!.. The whole process was quick and staff was very friendly. I would highly recommend going to Rey. More

Give you a great price to get you in the door....then....no. RW VW quoted me the lowest prices over the internet and phone. So, I went in and took a look, gave credit app and was ready to do a deal. They then RW VW quoted me the lowest prices over the internet and phone. So, I went in and took a look, gave credit app and was ready to do a deal. They then came back with $2500 worth of adds. If I want to add something to my car, I will do it myself. It will cost less and will be done better. After wasting half of my day, they finally gave a good price. By then I was done and was ready to find a different dealer. If you want to do it the old fashioned way, go to Rusty Wallis. If you want to do it much quicker and with less stress, go elsewhere. I happily purchased two VW's at other dealers in the metroplex. Got a great deal and was completely straightforward and pleasant. More

Avoid this place at all costs! I had a terrible experience at this dealership. I will never return. They where pompous and insulting. I would strongly encourage anyone looking for I had a terrible experience at this dealership. I will never return. They where pompous and insulting. I would strongly encourage anyone looking for a new Volkswagen to shop elsewhere. The sales managers treated me like I was a child. I ended up leaving the dealership driving to another Volkswagen dealership where I was treated like gold and drove home in my new car!! More

SiriusXM traffic service issue Fixed! Aaron Cortinas and the service department team at Rusty Wallis VW did an excellent job in solving my SiriusXM traffic alerts issue in my ’16 VW CC. I Aaron Cortinas and the service department team at Rusty Wallis VW did an excellent job in solving my SiriusXM traffic alerts issue in my ’16 VW CC. I purchased a new ’16 VW CC back in January 2016; when I drove off the lot everything was working fine with all the available SiriusXM services: radio, travel link and traffic. A few days after buying the car; I added the car’s radio to my SiriusXM account; as soon as the radio was added to my SiriusXM account; the traffic services stopped working. I called SiriusXM support several times; all their support personal could do was send refresh signals which didn’t fix the problem; they eventually said I would need to take the car back to the dealer for them to check the traffic module. I took my car back to the dealer where I met Aaron Cortinas; he was very helpful and responsive to my concerns about the traffic service not working. Aaron and his team performed all the necessary troubleshooting steps: updated the radio’s firmware and verified all the radio’s hardware components were working properly. Aaron diligently worked with SiriusXM’s top tier support personal and district managers to solve the issue of the traffic services not working. Aaron and the service department team at Rusty Wallis VW provided excellent and responsive service and kept me informed on the progress of the resolution to the traffic alerts issue. More

Won't even offer what they advertise This dealership offers a price online and then says they cannot give you that price because that is just what they use to get people into the dealersh This dealership offers a price online and then says they cannot give you that price because that is just what they use to get people into the dealership. That is the crooked lying sorry stereotype of a car dealer that you have come to expect. If you want to be lied to and ridiculed please come to this dealer. If you want to buy a car from an honest person you should go somewhere else. I'm pretty sure there is a law against false advertising. These people don't care. I don't know how they sleep at night. More

Service people nice; Sales side not so great! I have a 2010 VW CC that I bought 2 years ago (2013) as a CPO with 29,000 miles on it. One would think there should not be any issues with the car si I have a 2010 VW CC that I bought 2 years ago (2013) as a CPO with 29,000 miles on it. One would think there should not be any issues with the car since it has low milage and it is CPO. Not the case. First let's start with the issue with the finance manager. Tim started the paperwork and put initial registration fees in for Texas when I wanted to just transfer plates over my old Passat. Then on the paperwork charged me SC fees too, thus overcharging me by 1300 dollars. "You will get a check in the mail," he said. Now I'm paying interest on an extra 1300 dollars, when he could have just redid the paperwork and made it right. As for the car, now, New Years weekend, it will be the shop for 4th time in 2 years. In the shop for the fourth time for mechanical issues, not regular maintenance. The first time, 3 months after having the vehicle, it went into the shop because I hose was not attached properly. The 2nd time the ignition coil failed. The 3rd time because, again, the ignition coils failed. Now the 4th time because mechatronics transmission has failed. When I took it to Rusty Wallis on the 3rd time, Jeff Wallis, did not acknowledge as serious problem with the multiple times it had to be in the shop or the finance manager's failure at correcting my paperwork when he needed to; he tried to get me to sign paperwork for a leased vehicle below the vehicle I was already in! I will never do business with them again. More