East Dallas Volkswagen

Service dept. over priced & mediocre service personnel I took my 2011 VW Jetta in for several recalls, of which one was an electrical issue. I was told that the VIN did not qualify for the recall even thou I took my 2011 VW Jetta in for several recalls, of which one was an electrical issue. I was told that the VIN did not qualify for the recall even though my vehicle pinged on all the items listed on the recall. Rather than offering any accommodations for my quandary the service rep. Team Lead instead offered for me to purchase another vehicle! WHY would I purchase another vehicle from VW when I had just had multiple recalls done?! Not only that, but I was refused any assistance with the converter box/anti-theft issue & instead was told about other maintenance issues costing up to $2,000, cost including an oil change! I was later told, in an email response to my inquiry that I could come in for a diagnostic test, but that repair costs would be my responsibility. This experience at this VW Dealer reiterated the disdain I have for VW as a company; from the shoddy manufacturing done in Mexico, all the way to the top with the crooked executives. I am very dissatisfied and cannot wait to get rid of this vehicle! More

Service rep was the greatest Had to get my State inspection and got a very honest quote to do my 50,000 mile service and treated with great respect and honesty Had to get my State inspection and got a very honest quote to do my 50,000 mile service and treated with great respect and honesty More

Great Experience My experience with Mario Penate was great. My credit is not great so I knew it would be difficult to get into a vehicle I could afford. Mario offered My experience with Mario Penate was great. My credit is not great so I knew it would be difficult to get into a vehicle I could afford. Mario offered me several options. We were finally able to work out a deal last week. I am very pleased with my vehicle. I have missed driving a Volkswawgen since my last one was totaled a few years back. The car is everything I wanted. Mario was very patient and worked hard to get me the best deal. Robert Rodriguez was also very helpful and checked in on me while I was at the dealership, finalizing my paperwork. He told me if I needed anything to contact the dealership and he'd help me anyway he could. I appreciate the service I received at Rusty Wallis Volkswagen and will send anyone in the market to purchase a vehicle their way. More

Best Salesman Ever I went into the dealership for a service visit. When I met Rey Castillo. Rey was very nice,attentive, and listen to all my needs. He made what I wante I went into the dealership for a service visit. When I met Rey Castillo. Rey was very nice,attentive, and listen to all my needs. He made what I wanted the priority. He was courteous and professional. Needless to say he was able to assist with making the deal and I have my new car! Thanks Rey! You are awesome! More

Just the car for me! When I first spoke to Robert Hill about a new car, I wasn't sure how he could make it happen. He listened to what I wanted to do, found me a car, w When I first spoke to Robert Hill about a new car, I wasn't sure how he could make it happen. He listened to what I wanted to do, found me a car, with Kirk's help crunched the numbers and BOOM...come get your car, ma'am. But wait! When I arrived at the dealership, Robert had found a car better suited to my WANTS! A RED 5 SPEED and it was $2000 LESS than the original agreed upon price. That kind of honesty and integrity is not often heard of in the world of comissioned sales. Since my purchase, Robert has been available to answer questions and coach me about my new car. Kirk made the paperwork quick and painless, without rush or hassle...answering questions with patience and courtesy. BRAVO, Rusty Wallace for finding such outstanding people who make your team! More

Awesome deal Rey was very helpful and found the perfect car for me!.. The whole process was quick and staff was very friendly. I would highly recommend going to R Rey was very helpful and found the perfect car for me!.. The whole process was quick and staff was very friendly. I would highly recommend going to Rey. More

Give you a great price to get you in the door....then....no. RW VW quoted me the lowest prices over the internet and phone. So, I went in and took a look, gave credit app and was ready to do a deal. They then RW VW quoted me the lowest prices over the internet and phone. So, I went in and took a look, gave credit app and was ready to do a deal. They then came back with $2500 worth of adds. If I want to add something to my car, I will do it myself. It will cost less and will be done better. After wasting half of my day, they finally gave a good price. By then I was done and was ready to find a different dealer. If you want to do it the old fashioned way, go to Rusty Wallis. If you want to do it much quicker and with less stress, go elsewhere. I happily purchased two VW's at other dealers in the metroplex. Got a great deal and was completely straightforward and pleasant. More

Avoid this place at all costs! I had a terrible experience at this dealership. I will never return. They where pompous and insulting. I would strongly encourage anyone looking for I had a terrible experience at this dealership. I will never return. They where pompous and insulting. I would strongly encourage anyone looking for a new Volkswagen to shop elsewhere. The sales managers treated me like I was a child. I ended up leaving the dealership driving to another Volkswagen dealership where I was treated like gold and drove home in my new car!! More

SiriusXM traffic service issue Fixed! Aaron Cortinas and the service department team at Rusty Wallis VW did an excellent job in solving my SiriusXM traffic alerts issue in my ’16 VW CC. I Aaron Cortinas and the service department team at Rusty Wallis VW did an excellent job in solving my SiriusXM traffic alerts issue in my ’16 VW CC. I purchased a new ’16 VW CC back in January 2016; when I drove off the lot everything was working fine with all the available SiriusXM services: radio, travel link and traffic. A few days after buying the car; I added the car’s radio to my SiriusXM account; as soon as the radio was added to my SiriusXM account; the traffic services stopped working. I called SiriusXM support several times; all their support personal could do was send refresh signals which didn’t fix the problem; they eventually said I would need to take the car back to the dealer for them to check the traffic module. I took my car back to the dealer where I met Aaron Cortinas; he was very helpful and responsive to my concerns about the traffic service not working. Aaron and his team performed all the necessary troubleshooting steps: updated the radio’s firmware and verified all the radio’s hardware components were working properly. Aaron diligently worked with SiriusXM’s top tier support personal and district managers to solve the issue of the traffic services not working. Aaron and the service department team at Rusty Wallis VW provided excellent and responsive service and kept me informed on the progress of the resolution to the traffic alerts issue. More