East Dallas Volkswagen

I can only give 5 stars?!? This will be the 4th car I have purchased in the past 5 yrs. This past visit with the help of Jeff Wallis and Matt Soler was easily the best experienc This will be the 4th car I have purchased in the past 5 yrs. This past visit with the help of Jeff Wallis and Matt Soler was easily the best experience I have had in the past 5 yrs. If you know what you want'/ or you are looking for something new Matt is your guy! He knows his stuff! I came in with a relatively vague idea of what I wanted and right away he had 4 cars for me to give a go. When I found the PERFECT car Jeff Wallis helped me through the numbers and made it a totally doable painless process. I refer all my patients to this dealership! More

Trade in I was referred to Eric Collier Sr. originally at the Honda lot, after not finding a solution. Eric spent an estimated 8 hours of his day to make sure I was referred to Eric Collier Sr. originally at the Honda lot, after not finding a solution. Eric spent an estimated 8 hours of his day to make sure I was pleased with my car purchase. We ended up going over to Rusty Wallis' Volkswagen and made a deal. I am very thankful for Eric's patience and persistence on not giving up. I will without a doubt be back to do business with Eric in the future and will refer friends and family! My experience with this business was outstanding! Eric was also willing to answer every single question I had regarding the purchase. Thank you again to everyone that helped! More

Amazing Eric Collier fights to finish, he gets the job done.Also makes you feel right at home. He never pressured me into doing anything. So grateful for him Eric Collier fights to finish, he gets the job done.Also makes you feel right at home. He never pressured me into doing anything. So grateful for him and helping me find the perfect car for the perfect price More

By far the best car buying experience I recently purchased a used 2012 VW Jetta. My salesman Mario Penate did a wonderful job of answering my questions and was super helpful on issues that I recently purchased a used 2012 VW Jetta. My salesman Mario Penate did a wonderful job of answering my questions and was super helpful on issues that came up from the beginning to end of the deal. I very much appreciate his honesty and for keeping his word with continuous support to make sure I got the best price. This vehicle buying experience was very positive and became easy and stress free. I would not hesitate to recommend Mario, and this place, to anyone I know. Thank you again Rusty Wallis of Garland! More

150K Tune Up Aaron Allison was thoroughly ptofessional. Delivered constant updates while I waited on my vehicle. Aaron also handled all my questions with aplomb. S Aaron Allison was thoroughly ptofessional. Delivered constant updates while I waited on my vehicle. Aaron also handled all my questions with aplomb. She deserves highest recommendations because she gave me a reason to return to the Rusty Wallis Volkswagon dealership. More

Just another fine example I've been researching vehicles for quite some time now. I've used most all the sites that are reputable and accurate. Manufacture and independent. KB I've been researching vehicles for quite some time now. I've used most all the sites that are reputable and accurate. Manufacture and independent. KBB is one I feel I can be trust. I located a Golf Sportwagon with a better than average price. Not exactly what I was looking at but a really nice price. I sent the info and my contact info as instructed. I received an e-mail response with all the regular pleasantries, however I was informed that the price KBB had shown included new car rebates and such. The car had around 6000 miles on it and it being used was not an issue. Still a great deal until the "better than average price" jumped $4000. KBB's issue, or so I was told. All that said I thought this might in fact be true, so I checked the "Official Rusty Wallace" website and guess what....same price as quoted by KBB. I sent a copy of their website link (Official Rusty Wallis) with the question of "here is your sites info". What are you trying to say? Prices match? Nothing. I also inquired about 2 other vehicles. Nothing, zip, nadda. I thought, yea, that's pretty much what I expected. I sent Robert one final reply, thanked him for his effort and half-heartedly wished him a Merry Christmas. I got the same in return. My response more than likely should have been a bit more sincere...but...I do not enjoy being lied to! The bottom line here is the price was exactly the same, KBB's price and Rusty Wallis' price. Bait and switch, I'm thinking yes. I'll find the vehicle that fit's my needs. It WILL NOT be found at this dealership! Once again, Great Job Robert! More

Lemon If I could give no stars I would. I was sold a certified 2014 VW Tiguan. Supposedly this car passed a very extensive certified inspection; however, th If I could give no stars I would. I was sold a certified 2014 VW Tiguan. Supposedly this car passed a very extensive certified inspection; however, the check engine light went on within 48 hours and less than 50 miles of leaving the dealer. I literally took it home on a Wednesday and went to drive it on Friday and the check engine light came on. The repair is a major one involving the turbo system and parts and labor is going to cost according to the service department $2,500. I have a warranty to cover it, but my trust in this dealer and confidence in the quality of vehicles they are pushing is down. I would feel bad for anyone who bought this car without a warranty. I had the WORST car buying experience. Buyer beware of this dealership. I would never do business with them again, but if you do buy from them be sure to get a warranty so you don't end up in my situation. I asked to speak to a manager. It took an hour and a half before Mr. Wallis came to speak to me. I just sat there in a chair and the salesman got up and left. I was checked on after the first hour to see if anyone helped me yet. Terrible customer service. More

Typical Post Sale Treatment (Poor) Prior to and during the sale immediate service...Post sale, the dealer transfers you around to everyone who each person you have to explain your story Prior to and during the sale immediate service...Post sale, the dealer transfers you around to everyone who each person you have to explain your story too again and again with a final transfer to guess!!?? Someone's Voicemail whom of course will not call you back anyway...My last call was someone whom answered Mandy ...then a transfer to some dude who said "you need finance" which is where the F I thought I was being transferred too...and so forth...I think you get the point and hopefully this review provides you useful information so your prepared. I'm buying at Rusty Wallis not a note-lot for God Sake.... More

Great Experience. Our sales associate Rey Castillo was especially gracious and helpful. He made the whole experience very easy and pleasant. This is our second Honda we Our sales associate Rey Castillo was especially gracious and helpful. He made the whole experience very easy and pleasant. This is our second Honda we have purchased through Rusty Wallis as their pricing is very competitive. We drive in from West Texas just to do business here. More