East Dallas Volkswagen

Awesome experience! Single handedly the best car buying experience. Our sales representative, Jannet Gonzalez, was extremely attentive and made sure to disclose all the Single handedly the best car buying experience. Our sales representative, Jannet Gonzalez, was extremely attentive and made sure to disclose all the details of the sale right up front. This was so refreshing because usually there are so many hidden charges that you don't find out about until you get into financing. She really changed my opinion about the car buying process and we will definitely be repeat customers. Thank you so much to Jannet and the Rusty Wallis team for making our car dreams come true! More

Best car buying expirence By far, this was the best car buying expirence I had and it was all because of Janet Gonzalez! She had the vehicle waiting on me when I arrived. After By far, this was the best car buying expirence I had and it was all because of Janet Gonzalez! She had the vehicle waiting on me when I arrived. After the test drive, I decided I was going to purchase the veichle. While working on the terms, she was receptive to my financial goals and helped get the deal done. Will buy from her again! More

Customer for Life! I had just about given up on dealerships and almost purchased a car online, but then I found the perfect car at Rusty Wallis VW and inquired via email I had just about given up on dealerships and almost purchased a car online, but then I found the perfect car at Rusty Wallis VW and inquired via email. I'm on the phone all day for work, so I needed to communicate via email and text. I worried this would be a problem, but it wasn't at all. Within a few minutes of my inquiry, Jannet Gonzales sent me a video walk thru of the car I was interested in. Not a stock video, a personalized video recorded minutes before just for me! Who provides that level of service? I went to the dealership the next afternoon and Jannet had the car and the paperwork ready to go. I drove it, loved it and signed the papers. The whole process took about an hour. So impressed. Everyone I met at the dealership was extremely kind and genuine...it was exactly the experience I was longing for, and I'll definitely be back. More

Awful Experience RWVhad my car for 3 1/2 months, told me $7500 for repairs, (I am not sure really what happened with my car, as they lie so much their reasoning sound RWVhad my car for 3 1/2 months, told me $7500 for repairs, (I am not sure really what happened with my car, as they lie so much their reasoning sounds like bs. Some kind of a coolant problem that VW had a couple of years ago) said they would work on lowering, they did to $4500. Finally after 3 1/2 months I called and ask if they had started, answer was no, I ask them if they were still interested in buying my car, still needing repaired, they answer yes. I ran all over town to get title had an appraisal in hand, Mr. Scott shook my hand, looked me in the eye and said he would honor the deal, came back next day and they decided they did not want to do deal. Ask again about repairing car, I am now being told $3200.00, it would be ready in 4 days, it took another week and a half. Brian's reason for not having it ready...He had other cars ahead of mine, really after 3 1/2 months. Told me car was ready they were cleaning it up, went to pick up car and the car was full of leaves under the hood, in trunk and inside of car and bird poo all over outside. Brian in service department is a liar. They did provide me a car to drive butythey said in hopes of me buying one of their vehicles, but since I did not they would not honor buying my car. I was never told that I had to buy a car from them in order for them to buy my car. Again Brian in Service Depart is a habitual liar. Buyer Beware. More

Wow Wow Wow This was by far my most pleasant experience with a car dealership in my life. Jannet had my vehicle prepped and waiting for me when I arrived. We test This was by far my most pleasant experience with a car dealership in my life. Jannet had my vehicle prepped and waiting for me when I arrived. We test drove the vehicle, came to terms with my trade-in and got all the paperwork signed in less than two hours. The entire was very eager to work with me and see that I was happy. Well I am, and I recommend them to anyone looking for a 5 star experience. More

Good service Salesman was very courteous through the whole process. Was able to get us to work through a deal that worked for both of us. Good, fast service. Salesman was very courteous through the whole process. Was able to get us to work through a deal that worked for both of us. Good, fast service. More

Who said buying a car can’t be fun???? Everything was done in 1 day through a few texts and emails and one phone call. Dani Johnson was awesome and very knowledgeable of the car and the who Everything was done in 1 day through a few texts and emails and one phone call. Dani Johnson was awesome and very knowledgeable of the car and the whole process!!!!! She went above and beyond to make sure that I got all of the information that I needed about my car. I am so happy with my purchase and this was truly a fun experience. Everyone at the dealership was so kind and helpful. I came from MS to get my car and they gave me recommendations about where to eat and shop. Dani even entered the address of my hotel on the navigation in my car! They know how to serve their customers and are happy to do it! More

Sleezy- Keep Driving Shady sales tactics. When I'm ready to walk away, they're skilled to keep me hooked. I feel like an idiot for dealing with these people. I'm newly Shady sales tactics. When I'm ready to walk away, they're skilled to keep me hooked. I feel like an idiot for dealing with these people. I'm newly divorced and doing this on my own, trying so hard to do the right thing. They had me there for 5 hours. I'm exhausted and sign a deal that was no deal at all. My gut tells me that was their strategy. % rate was changed and rebates were not included in the contract. I realize it's my responsibility to be careful what I sign, but I feel preyed on. I didn't get home until 9pm. I talked to Rusty Wallace VW at 9am the next morning to let them know I'll be in that night to return the car and get my trade in back, thinking I had 3 days to do so. As it turns out, that is a legal myth. Unless the seller agrees to take it back, the car is mine. When I get there Morris claims he wasn't told what my complaints were, that the deal was done and that's that. I want my car back! I saw him talk to Jeff Wallis, but Manager wasn't willing to come talk to me. Salesman Morris lied to me. Unprofessional Manager Jeff Wallis would not speak with me. And NO ONE asked me what the issue was or what they could do to make it better. This was my mistake. I hope you don't make the same. I will posting this on any social media available to me. Sharing this also with my LinkedIn connections, family and friends. More

Hour and a half ( so far ) Tire Rotation I ask if they had time BEFORE I agreed to get tires rotated. A 15 minutes at the most job. Been waiting over an hour and a half. Ridiculous. Never do I ask if they had time BEFORE I agreed to get tires rotated. A 15 minutes at the most job. Been waiting over an hour and a half. Ridiculous. Never do this again. More