East Dallas Volkswagen

misleading; bait and switch. After calling to scheduling service for my 2012 Beetle I was told that there was a $ 50.00 co-payment for work to be done under my extended warrant After calling to scheduling service for my 2012 Beetle I was told that there was a $ 50.00 co-payment for work to be done under my extended warranty. False! Next I brought my car in for an engine check light that I had already had been diagnose at auto zone that required a $ 18.00 part. VW/Rusty Wallis service presented me with a diagnoses of $ 3440.00. When I question the service tech about this gross difference I was repeatedly sworn at for my questioning the cost. The profanity was overhead by several service managers who were present. I walked away when I was told to get the f*** out of there. Well to top this off the service manager then tried to get me to agree to letting them do the repair after this deeply disturbing insult. When I told her to bring my car down; that I would not pay for the suggested repair she charge me $120.00 for their labor of insults and bad behavior. More

Service Department fails to return phone calls. Poor servic Service Department on two separate occasions failed to return a call to me. Service performed was not thorough enough to find the actual true probl Service Department on two separate occasions failed to return a call to me. Service performed was not thorough enough to find the actual true problem. Service tech. and advisor decided it was a 4k repair problem. Took my care to another specialty shop. They listen to me, and repaired my care for under 250.00. No more CEL for my VW. I'm so glad I did not spend 4,000.00 at Rusty W. on their guesses. More

Overall great car buying experience I walked in not knowing what vehicle I wanted despite doing some research. Janet was able to work with me and find a vehicle that fit my needs, likes, I walked in not knowing what vehicle I wanted despite doing some research. Janet was able to work with me and find a vehicle that fit my needs, likes, and budget. She wasn’t afraid of working with us on prices and getting the best deal she could for us. Definitely made my first car buying experience quick and easy. More

Great Experience! Thanks to all involved at Rusty Wallis for making this transaction smooth and stress free! Jeff was great at helping me work out all of the details. I Thanks to all involved at Rusty Wallis for making this transaction smooth and stress free! Jeff was great at helping me work out all of the details. I live in the Woodlands Texas and they had the red GTI Autobahn I wanted at a far better sticker price that I could find anywhere in the state. Hector met me half way on a Saturday (enormous help for me) with the car immaculately clean and explained in detail how everything worked. All in all a great experience and excellent people to do business with! More

Excellent dealership! Excellent sales woman!! Jannet worked with me non stop to put me into a vehicle I loved and wanted! I would definitely recommend this dealership and this sales lady! Jannet worked with me non stop to put me into a vehicle I loved and wanted! I would definitely recommend this dealership and this sales lady! More

Come to Rusty, ask Jannet. I hated come to the car dealer because car salesman are so rude until I met Jannet. I'm sure everybody feels the same for the car dealer but Jannet I hated come to the car dealer because car salesman are so rude until I met Jannet. I'm sure everybody feels the same for the car dealer but Jannet is friendly, kind, honest and considerate. Please Come to Rusty, ask Jannet. More

The absolute WORST!! I purchased a 2013 Buick Enclave in July of this year. Two months later problems started to occur > lights started to fail > Vibration in the f I purchased a 2013 Buick Enclave in July of this year. Two months later problems started to occur > lights started to fail > Vibration in the front end while breaking > No power windows, locks & radio all failed I took it in and spoke with service manager Bryan, he balanced the tires. I don’t think he truly looked into all of it. Nothing was fixed!! So I’ve been reaching out to the dealership since that visit. I talked with finance, Mr. Watson and left 4 voicemails with Executive Assistant to Rusty Wallis to hear nothing back from any of them. This has been the worst car purchase I ever experienced.. It’s more like tote-ur-note than a dealership. Clay Cooley on next purchase! More

Awesome Car Buying Experience We had a great experience working with Jannet and the whole team at Rusty Wallis Volkswagen, and we would highly recommend them to anyone interested i We had a great experience working with Jannet and the whole team at Rusty Wallis Volkswagen, and we would highly recommend them to anyone interested in a VW. Great service and friendly staff. The process was smooth, honest and enjoyable, something we can’t say about every dealership we have worked with. The price they offered was the final price, not any more. They didn’t try to send a low offer only to get us in the door, but stayed true to their word. We can’t say enough good things about Jannet and her team! She was respectful, honest and very hard working. We had the best test drive with Hector. He knows his stuff! Thanks for the quality purchase! More

Jannet Gonzales I bought an Atlas SUV from this dealership this December. Jannet was the reason. She was professional, maintained constant communication, polite, pati I bought an Atlas SUV from this dealership this December. Jannet was the reason. She was professional, maintained constant communication, polite, patient and not pushy to make a sale. She made the whole experience worth it. She drove all the way to Frisco to get some paper signed instead of me having to drive back to Garland again. Dealership is willing to negotiate. Negotiation is like usual. back and forth but never unprofessional. Jannet also follows up after the sale. She is a real asset to the dealership. More

Amazing Car Buying Experience I have never purchased a vehicle and the experience go as well as with Janet. She was exceptional!! I love my new Tiguan and I'm recommending every pe I have never purchased a vehicle and the experience go as well as with Janet. She was exceptional!! I love my new Tiguan and I'm recommending every person I know, in search of a car, to you guys... Thanks so much!! More