East Dallas Volkswagen

Customer Service second to none? HA! I beg to differ!! The service dept is BAD!! They didn't communicate with my wife and I about our vehicle! They provided no "Detailed Report" co HA! I beg to differ!! The service dept is BAD!! They didn't communicate with my wife and I about our vehicle! They provided no "Detailed Report" concerning the vehicle. I drove off the lot with my car supposedly fixed. However, my car now sits 21 miles later, inoperable!! I do not understand why my vehicle is now inoperable and why we weren't informed of any problems that may occur. Or if the vehicle is experiencing any other problem then the one told to us! The corporate office isn't any help either!! So now I'm stuck with a vehicle that is now inoperable; A dealership that doesn't care; and I don't have the money to "find out" why my vehicle doesn't run after having it at the dealership for 5 days!! Just to change a fuse??? For $264.00??? AND MY CAR IN INOPERABLE!! I WOULD STAY AWAY FROM EAST DALLAS VW!! More

Mike was great, he took the time to explain everything and be direct. I really enjoyed the entire experience from start to finish. Happy with the vehicle we bought and we will be coming back again! and be direct. I really enjoyed the entire experience from start to finish. Happy with the vehicle we bought and we will be coming back again! More

Service is excellent and Luke SHOAF is a very valuable part of the team. Luke has always been there to take care of my needs with service. He is the best and actually why I do servicing of my vehicles w part of the team. Luke has always been there to take care of my needs with service. He is the best and actually why I do servicing of my vehicles with Rusty Wallis VW. Please never let him leave!!! He makes my experience exceptional and he deserves all the accolades!!! He is very knowledgeable and very professional. More

Professional, polite, and fair. Made my buying experience enjoyable. Highly recommend this dealership to anyone looking for a new Volkswagen. Made my buying experience enjoyable. Highly recommend this dealership to anyone looking for a new Volkswagen. More

Rusty Wallis Volkswagen dealership is very attentive, fast and hardworking . They fixed my situation in less than 24 hours . Couldn’t ask for better service ! fast and hardworking . They fixed my situation in less than 24 hours . Couldn’t ask for better service ! More

Everyone was so great and straight forward on my best options. They were straight up honest , and helped me get in a ride that was with in my budget. options. They were straight up honest , and helped me get in a ride that was with in my budget. More

Very fast & efficient service and my service advisor was fantastic. Was expecting to leave car but they were able to complete my 20k service while I waited. They will contact me when the fix for my recall i fantastic. Was expecting to leave car but they were able to complete my 20k service while I waited. They will contact me when the fix for my recall is available More

Honored the warranty and fixed my AC. Glad it works before the heat kicks in! Glad it works before the heat kicks in! More

Mike is such an also salesman. He listen to my need and worked with me and got me the perfect car for my nephew for his graduation… He listen to my need and worked with me and got me the perfect car for my nephew for his graduation… More

Very timely and friendly. First time with Volkswagen and I was very impressed. Will be back First time with Volkswagen and I was very impressed. Will be back More