East Dallas Volkswagen

My wife and I could not be happier with the decision we made to go to East Dallas Volkswagen. After bad experiences at two other dealerships in town, we were very pleased to have found a place that treated made to go to East Dallas Volkswagen. After bad experiences at two other dealerships in town, we were very pleased to have found a place that treated us like family, not to mention their selection and prices were much better than anyone else. Mike Holloway, Rob May, and even Mr. Griggs himself went out of their way to make us feel comfortable and well taken care of. The team at East Dallas Volkswagen took what can be a stressful experience and made it smooth and easy. I’d highly recommend them to anyone looking for a new or pre owned vehicle, we will definitely be doing business with them again in the future! More

Mike helped me get my first car! I’m so happy with my purchase and everything went so smoothly. Definitely recommend! I’m so happy with my purchase and everything went so smoothly. Definitely recommend! More

⭐ 1 Star – Absolutely unacceptable experience. I took my 2015 VW Jetta TDI to this dealership and deeply regret it. What should have been a straightforward fix turned into a 5-month nightmare. I took my 2015 VW Jetta TDI to this dealership and deeply regret it. What should have been a straightforward fix turned into a 5-month nightmare. Not only did it take forever to get the car back, but I had to return twice for the exact same issue—same error codes and everything. The second time around, it sat there for another month, and surprise: the same codes came right back after just 40 miles of driving. They charged Silver Rock (my warranty provider) over $6,000, only for me to later discover that the issue was a severely corroded battery cable—something so basic it should’ve been caught immediately. Anyone who knows these TDIs knows how critical stable voltage is for proper electrical function, including glow plugs. Misdiagnosis like this is just pure negligence. When I called to inform them the problem was still not fixed, they brushed it off and claimed the codes were "old." Really? Then why are they still showing up right after driving it? The lack of professionalism, accountability, and technical skill here is shocking. Avoid this place if you value your time, money, or sanity. More

Mike Holloway as a fantastic sales rep and he made the experience very pleasant. Normally dealership experiences can be annoying and frustrating. Neither of those words applied to our experience with East experience very pleasant. Normally dealership experiences can be annoying and frustrating. Neither of those words applied to our experience with East Dallas VW. He worked so hard to make the my wife and I happy that he contacted the owner Leo to obtain additional authority to lower the price. If I could give 10 stars I would. More

Great service quick and easy with Willy and Eduardo highly recommend this great team. They explain the entire process please visit East Dallas VW. Very easy to purchase a car!! Thank you Mr. SANCH highly recommend this great team. They explain the entire process please visit East Dallas VW. Very easy to purchase a car!! Thank you Mr. SANCHEZ More

Awesome! Mike was great—There were a couple unavoidable bumps along the road, but Mike ultimately made it right. The dealership overall was great👍 Mike was great—There were a couple unavoidable bumps along the road, but Mike ultimately made it right. The dealership overall was great👍 More

Mike was an absolute pleasure to work with! He listened to what I wanted in a car and the price range I was looking for and found me the perfect car. He was very upfront about the total cost of He listened to what I wanted in a car and the price range I was looking for and found me the perfect car. He was very upfront about the total cost of everything I was test driving or asked about which allowed me to make an educated decision. Never felt any pressure and I walked out with a car I love. If I ever need another car he will be my first call. Thanks again Mike! More

Beware of East Dallas VW – They Crashed My Car and Refused to Fix It! I can’t express how furious I am with my experience at East Dallas VW (formerly Rusty Wallis VW). I brought my car in for a simpl Refused to Fix It! I can’t express how furious I am with my experience at East Dallas VW (formerly Rusty Wallis VW). I brought my car in for a simple oil change and to replace my windshield, and they somehow managed to damage my bumper in the process! Service Advisor Robert Hill assured me that they would fix it, but what did I get? A half-hearted “repair” involving a bolt to fix a clip they broke, and they completely ignored the scratch on my bumper. When I confronted them, both Robert Hill and Bryan Stanford had the audacity to claim the clip was already broken and were incredibly rude and dismissive. Let me be clear: my bumper was NOT scratched when I brought my car in, and there was no broken clip! This place has no respect for their customers or their vehicles. I highly advise against using East Dallas VW. They don't take responsibility for their mistakes and treat you like you’re the problem. Save yourself the headache and go anywhere else! If I could give them zero stars I certainly would! More

Mike Holloway was my salesman, And I have to say he made the buying experience very pleasant. He was very personable, efficient and accommodating to me and my family. This is my second purchase in three yea the buying experience very pleasant. He was very personable, efficient and accommodating to me and my family. This is my second purchase in three years and I am for certain that This dealership will have my business in the future. More

Michael Holloway and the team were great to work with. Friendly, responsive, and very collaborative. They actually made the car buying experience enjoyable. Highly recommended. Friendly, responsive, and very collaborative. They actually made the car buying experience enjoyable. Highly recommended. More