East Coast Toyota

Followup to my previous review on Purchasing experience that went sour.. this is regarding the refund of my downpayment for the new car that they refused to sell to me. I had placed a total 5000$ downpa that went sour.. this is regarding the refund of my downpayment for the new car that they refused to sell to me. I had placed a total 5000$ downpayment on the RAV4 in their suggested "good faith" that Im serious about purchasing before continued negotiation on the price. (BAD IDEA!!) This isn't just $200 that most people would put down.. this is FIVE THOUSAND$, Im SERIOUS about buying that day. SO i gave them $2000 in Money Order (VERY BAD IDEA- ALways in Credit Card!!) and $3000 in Credit Card since they refused to accept more than that via CC. But they still insisted on $1100 ABOVE invoice (quite outrageous btw, an avg deal is about 500$ above invoice), with a nondocumented promise of $100 referal refund at signing. After unsuccessfully trying to forcefeed me added charges by lieing that they're neccessary, they refused to sell me the car because I refused the extra charges. So I ask for my $5000 back. They refused that also. They said refunds are only processed on Fridays (It was Monday). I asked about my 2000$ Money Order.. and they said "it's already in the safe, we'll issue a check refund on Friday". Fine, I left, very upset they wasted 6 hrs of my time. Come the FIRST Friday, I called EastCoast to make sure my refund will be processed. They tell me I have to Drive back into the dealership for a magnetic card swipe for the refund (they didnt mention this Monday), and the $2000 check will go in the mail that day. I'm outraged, they want me to rent a car to drive across state lines paying 20$ tolls each way for a refund they owe me. I call my CC company and my CC confirms that a Magnetic swipe is NOT necessary for this refund, all they have to do is refund it from their system. EastCoast is LYING about physical CreditCard Presence. I filed for CC Chargeback of $3000 and CreditCardCompany says they will refrain from a forced chargeback until 30days after the initial charge, they will give the merchant 30days to refund themselves. I wait until the following wednesday and still NO CHECK in the mail. From NJ to NY, if they dropped the mail on Friday, I should have it by Saturday, LATEST would be Monday. **when i had called eastcoast, the CSR transfer me to Orlando, the Sales Manager that i dealt with that day. My fiance actually spoke to him since the car was to be under her name and he went off on a rant trashtalking about me of how obnoxious and unreasonable, and difficult I was in negotiating the price. Professional? I think not, it was hard to keep him on topic about the refund. Come 2nd Friday, I called EASTCOAST again for my refund. Again, we were forced to speak to Orlando, which we really didnt want to since in every instance of interaction w/ him, he seems to have no interest in cooperating. He again, reaffirms that we MUST come to locatin for the CreditCard refund, and he'll followup on the Check refund and call us back and send us a fax confirmation. He never did. Next week rolls around.. NO CHECK IN THE MAIL. 30Days later, we have not received our $3000 CreditCard Refund willingly by EastCoast, so ChaseBank pulls the funds back forcefully. EastCoast can still appeal the chargeback and recharge us again requiring us to re-appeal, but fortunately, they didnt.. but i don't see why they would since all the paperwork we initially sent in was pretty open&shut clear what happened. 50+days later, we still have NO CHECK REFUND for $2000 from eastcoast. I filed reports with the BBB.org, FTC, Attorney Generals of NY and NJ, and filed a complaint with Toyota Headquarters, and researching Small Claims Court against EastCoast. Unfortunately Toyota HQ can only note the complaint and alert the dealership, but cannot authoritively instruct them to refund. ToyotaHQ instructs me to contact EastCoast again and ask to speak specifically to the CustomerRelationsSpecialist. So i called eastcoast and ask for CustomerRelationsSpecialist and was transfered accordingly. Spoke with Mark Catalano on a Monday, he said he'd research the matter and return my call the next day. NextDay Tuesday, Mark calls us back and says he will issue a check refund for $2000 that same day, if i could come in for pickup. I said no to pickup so he agreed to mail it. I asked for a fax confirmation and he said OK. I never recvd the Fax confirmation. Wednesday =NO CHECK. Thursday =NO CHECK. Friday ("refund day") and it's his day off, I leave a msg. Friday Night, I find my $2000 check from EastCoast, FINALLY. The check was printed on Tuesday, and obviously mailed BEFORE Friday if It's in my mailbox by Friday. REFUNDS ARE ONLY PROCESSED ON FRIDAYS? I call BULLS8lT!! Now if Customer Service didnt INSIST on having us speak with Orlando & Rolando, this wouldve been resolved a LONG time ago. Thank You Mark Catalano, but no thank you East Coast Toyota. I will never buy from them ever unless they can beat my best offer by 300$ OTD with no xx from the salesman nor the F&I, and Im not putting more than $100 downpayment. More

I bought a used car here, a 2004 Echo with 27k. The carfax was clean. The price was very fair, in fact it was exactly the Blue Book value! I really was so surprised! The salesperson was Luis. He was so carfax was clean. The price was very fair, in fact it was exactly the Blue Book value! I really was so surprised! The salesperson was Luis. He was so kind. El fue tal caballero! (He was such a gentleman!) He and John in financing were so efficient, I drove the car home the very same day! When I had it inspected, the mechanic loved the car and said it would take me to California and back and more! I paid off all the financing right away, and they actually sent me a refund check! I highly recommend East Coast Toyota, they are great, you can really trust these guys! More

I bought 3 cars from East Coast Toyota: Sienna, Yaris and Mercedes e320. xxxxxx was very helpful he listened to my needs. He gave me a good price for trading Yaris which helped me a lot. I recommend East Coa Mercedes e320. xxxxxx was very helpful he listened to my needs. He gave me a good price for trading Yaris which helped me a lot. I recommend East Coast Toyota to everybody in Tri State Area and I will come back to buy another car. More

They have good price, they can match Edmund price for car itself. But the sales LIED TO ME TOO MUCH!! 1. We are dealing with $1000 cash rebate, the sales try to tell me " if you use cash rebate the car itself. But the sales LIED TO ME TOO MUCH!! 1. We are dealing with $1000 cash rebate, the sales try to tell me " if you use cash rebate the car price will get even higher " , with the most stupid math work I've ever seen...I taught university physics in college...I can't believe people will do this. 2. Hidden charge : document fee $300, window etching fee $200 which is totally useless...Toyota itself has vin number sticker on car EVERYWHERE! I can accept price fight, but don't lie to me for useless charge! More

PLEASE DO NOT EVEN THINK ABOUT GOING TO THIS DEALERSHIP! F- Talk about the worse experience of my life!!!! The sales, finance, and managers reminds me of mobsters. My husband and I spent an entire day at F- Talk about the worse experience of my life!!!! The sales, finance, and managers reminds me of mobsters. My husband and I spent an entire day at the new car dealership as they tried to get us to finance a vehicle which the lease was about to expire instead of giving us other options. The sales and finance folks go back and forth like roadrunners and mumble amongst each other. Then they come back with rates and monthly payments scribbled on a piece of paper and try to convince you to get a car they want. Even so, they never give you a clear answer as to whether or not you have been approved by a bank. Even so, we decided to finance a used 2007 Toyota from another dealership who's affiliated with them and after signing several docs and assuming that the car was ours, someone turned around and said that we could not take the car because it was not certified. Who that someone is; I still have yet to know. Of course, they prefer to certify the vehicle in order to inflate the price and stick it to us. If you like being around vultures, feel free to pay them a visit - otherwise stay away!!!!!!! More

Bought my Yaris from the dealership. I have had all of the service performed at East Coast Toyota. The sales staff were very helpful as well as friendly. They did not oversell - they just listened to my n the service performed at East Coast Toyota. The sales staff were very helpful as well as friendly. They did not oversell - they just listened to my needs and found the car to fit them. Service has gone out of their way to make routine service pleasant as well as the little extra - like fixing a slow flat for no charge when my car was in for a check-up. All in all they have gone well beyond what was expected in a car dealership in both sales and service. I would buy my next car from them but I don't think this one will ever wear out!! Thank you. More

Came in to purchase a new Corolla S. I dealt with a salesman named "Jay". He was very accommodating and professional right from him introducing himself. He test drove me and was very thorough. I got a salesman named "Jay". He was very accommodating and professional right from him introducing himself. He test drove me and was very thorough. I got a fair price and excellent service. I have already sent in other family who have purchased from him and are very satisfied too. Hope he's there in three years when I get my next car. More

I was initially hesitant to go to this dealership after reading some of these reviews. However, the dealership had a used car (2007 FJ Cruiser) that I had been wanting for a while and the price was too go reading some of these reviews. However, the dealership had a used car (2007 FJ Cruiser) that I had been wanting for a while and the price was too good to pass up a visit to the dealership. To my surprise, it was a great experience. The experience was hassle free, I had full tank of gas (it’s the little things that matter), the used car drove like it was new, and it looked like it was new. And I even got a free hot dog (this isn’t a little thing). Most importantly, I got a great price and everyone was friendly. The customer service manager (Mark ?) and salesman (Juan ?) were particularly friendly, helpful, and efficient. Normally I don’t comment on this type of thing, but after reading several bad reviews (typically people only comment when they have had a bad experience) I thought it was only fair to convey my experience to others. More

I went to pick up my registration and had my licece plates put on. I then realized that the guy who put on the plates, made a huge scratch on the front bumper with the screw driver. I confronted him plates put on. I then realized that the guy who put on the plates, made a huge scratch on the front bumper with the screw driver. I confronted him and he said he didn't speak English and walked away. I then spoke to Mr. Catalano, the manager, and was told that there was nothing he could do because his guy told him that he didn't do it. I showed him the scratch exactly above where the guy had just screwed in the plate. He again said that I had no proof that it was his guy and that we would just have to "agree to disagree" and he walked away. I have never seen such unprofessionalism in my life. And this is the manager? I do have to say that the salesman, Johnny Cruz, was very nice to deal with during the sales process. I would never recommend this dealer to anyone else. How dare you hire people who don't know what they're doing and then let the customer foot the bill for their damage??????As a manager, at least apologize for the help you hire. More

I started by getting a prompt quote over the internet but was wary of the bad reviews I read by this service. Thou cautious, I had no problems with the sales staff or the dealership at all. The quote I recei was wary of the bad reviews I read by this service. Thou cautious, I had no problems with the sales staff or the dealership at all. The quote I received was fully upheld and execution of the sale was pleasurable. Everyone was courteous and attentive to my needs and so far I'm very pleased with the 2009 Highlander I've purchased. More