East Coast Toyota

MAUREEN MEAN NASTY CONTROLLER WHO HAS NO PEOLPE SKILLS.SHE LEFT NASTY MESSAGE ON MY MACHINE.I WOULD GO OUT OF MY WAY AND EVEN PAY MORE MONEY SOMEWHERE ELSE (EVEN THOUGH I DIDNT GET ANY DEAL)RATHER SKILLS.SHE LEFT NASTY MESSAGE ON MY MACHINE.I WOULD GO OUT OF MY WAY AND EVEN PAY MORE MONEY SOMEWHERE ELSE (EVEN THOUGH I DIDNT GET ANY DEAL)RATHER THAN BUY ANOTHER CAR FROM EAST COAST TOYOTA.HOW A DEALERSHIP CAN HAVE SUCH A PERSON ON STAFF IS HORRIBLE....**BEWARE** More

I had such a wonderful experience. At East Coast they are experienced, friendly, and very professional. After my excellent experience,my dad and will be going back in July to purchase a new vehicle for himse experienced, friendly, and very professional. After my excellent experience,my dad and will be going back in July to purchase a new vehicle for himself. East Coast is the best!!!!!!!!!!!!!!!!! More

I went to buy a RAV-4 in order to take advantage of 0% financing. The sales people were honest and very helpful. I agreed to a price and proceeded to sign a promise to buy. The sales people did not mentio financing. The sales people were honest and very helpful. I agreed to a price and proceeded to sign a promise to buy. The sales people did not mention that at the time I were to sign the financing documents, other charges would be added to the total cost. I am sure that sales people have been instructed not to mention the hidden charges that will follow. When I saw the Retail Installment Contract, where the price of the car, the sales tax and the hidden charges had been lumped together, I knew I was going to be fleeced. To make things worse I had agreed to buy an extended warranty contract and a 2 year service contract. When I questioned the financing person Frank why the price of the car, the sales tax and other charges had not been itemized separately, he changed the conversation by pointing out that the monthly payment without the extended warranty contract would be $378.88 and with the contract included would be only $393.50. I naively thought I was home free. Not so fast sucker. I went home and looked up at the hidden charges and found $567.00 more that I had bargained for. Documentary fee $300.00, window etching $177.00, and sales tax on the extendeed warranty contract $90. The price of the car, the window etching the vehicle sales tax and the $90.00 sales tax on the extended warranty contract were lumped together. The $300 documentary fee was itemized but was never disclosed in advance. The $299.00 and $8.00 for motor vehicle fees were properly itemized and I was aware of them by previous experience so I am not complaining about them. The other $567.00 were never disclosed and about them I have a big problem. I went to deal decently and honestly with a seller and was deceived. I have yet to find a car dealer that will conduct business in good faith and East Coast Toyota did not change my mindset. I refuse to blame the sales people as they were knowledgeable, helpful, and extremely courteous. I put the blame squarely on the dealership for using those tricks to take advantage of their customers. I will never buy again from East Coast Toyota or any other dealership. I will use a professional buyer to buy from unscropulous sellers. More

My experience at East Coast Toyota was a very positive one. My sales person, Jorge, was very thorough. He answered all my questions, concerns and did not rush any aspect of the sale. I felt informed and i one. My sales person, Jorge, was very thorough. He answered all my questions, concerns and did not rush any aspect of the sale. I felt informed and in control of the decision I was making. Everyone was very friendly and eager to work with me. I would, and have, recommended this dealership to other people. More

I am very pleased with East Coast Totoya. This is my second vehicle I have purchases at East Coast Totoya. Carlos had sold me my first vehicle and I was very happy when I left the dealer, the price was second vehicle I have purchases at East Coast Totoya. Carlos had sold me my first vehicle and I was very happy when I left the dealer, the price was great and the customer service that was given to me was wonderful. I live in Brooklyn and I have been to other toyota dealers but wasn't given the same treatment like East Coast Totoya. I would rather drive to New Jersey and be very satisfy with my decision. I couldn't see my self going to purchase my second vehicle at any other dealer. I decided to go back to East Coast Toyota for a trade in. Carlos was the sale man I wanted to help me on my second vehicle being that he was very kind and helpful and made you feel comfortable, I knew Carlos would help me pick the right vehicle for me. I am very happy with my new car and the treatment I received from my sales man and East Coast Totoya was great. I couldn't see myself purchasing a new vechile any where else but East Coast Totoya. I recommended anyone that wants to buy a Totoya and have questions on purchasing should go to at East Coast Totoya. More

I feel that East Coast Toyota employes were very knowing and professional with helping me purchase and work out a good deal for leasing a new Camry. The staff was very genuine and the service was very fast, and professional with helping me purchase and work out a good deal for leasing a new Camry. The staff was very genuine and the service was very fast, I would recommend this dealership to anyone who is looking to buy a new or used Toyota. More

Best experience at a car dealership ever! I worked with Ali Fisher who was extremely helpful and knowledgeable. The service at this dealership was quick and better than any other dealership I have been to. Ali Fisher who was extremely helpful and knowledgeable. The service at this dealership was quick and better than any other dealership I have been to. I am very satisfied with the purchase of my new Camry and would strongly encourage others to visit this dealership when purching their next car. More

Animatedragin, my heart goes out to you for all your trouble in getting a refund, but I do have a friendly advice for you too. Anyone that can be persuaded to put a downpayment of $5,000 to show that he trouble in getting a refund, but I do have a friendly advice for you too. Anyone that can be persuaded to put a downpayment of $5,000 to show that he/she is serious about buying a car, should really go with another person to buy anything more than $150. I am trying to be helpful and I hope you take a friend/relative along when you go to a dealership for service too. Remember most dealerships operate on a simple premise - do everything to maximize their profits. When a customer walks in the door, they try to get the maximum downpayment and the maximum Sale price from the customer. All the customer has to do is stand up and say "NO, Thanks". More

The price was fair,all sales problems were worked out in a timely fashion. Be patience things don't happen very fast at East Coast Toyota. Johnny Cruz in sales and Mark Catalano in customer service,were ver a timely fashion. Be patience things don't happen very fast at East Coast Toyota. Johnny Cruz in sales and Mark Catalano in customer service,were very helpful in solving any and all problems i had. More

I Purchase a used car on November 2009, the car came without a spare tire and the salesman and manager told me that they will get me the tire that I should not worry about it. I havent receive the spare without a spare tire and the salesman and manager told me that they will get me the tire that I should not worry about it. I havent receive the spare tire and every time I call they avoid me. Also I only receive one key for the car I bought and the salesman told me that they will give me the key when I pick up the registration but that didnt happen. Maybe I should have got everything in writing but I thought I could trust this thieves. Do not trust this dealer. The sales guy was Luis Castillo and manager was Rod Solis avoid at all cost. I regret the day I dealed with these thieves. More