East Coast Toyota

Pleasant experience. My husband and myself went with the kids to pick out a car as our Mazda was coming off-lease. We wanted to take advantage of the year end model deals and had two important items on our kids to pick out a car as our Mazda was coming off-lease. We wanted to take advantage of the year end model deals and had two important items on our list; 1. good gas mileage and 2. third row seats. Our salesperson Rolando was very courteous and understanding that we had the kids so we were on a time constraint. He cut to the chase and got us into test drive a RAV4 with a child friendly third row. We than tested out a used Highlander for around the same price. We decided to sleep on it and came back w/the kids with the intent of purchasing the zippy Rav4. He gave us a great price and when asked was very upfront regarding any fees. He even bought the kids an ice-cream while we were checking the accuracy of the paperwork. We did have to check the details of the contract for accuracy. Plain and simple this is a big ticket item with a lot of human intervention so mistakes can be made. In general it takes time to run through the process. In terms of our salesperson, Rolando, was excellent and our experience with dealership was as as expected. Overall high recommendations! :) More

I was visiting the area from eastern Mass when my 2008 RAV4 broke down in front of the hotel I was staying. I called East Coast Toyota and was connected to John Provenzano who immediately made arrangemen RAV4 broke down in front of the hotel I was staying. I called East Coast Toyota and was connected to John Provenzano who immediately made arrangements to have the car towed to your shop. Larry the tow truck driver called to confirm location and arrived within 15 minutes. Once at the shop John discussed the process and realizing I was a stranded traveler, John arranged to have my car expedited. The car was tested, fixed and I was sent on my way with a smile in short order. I am very impressed with East Coast Toyota and John Provenzano for the GREAT service. More

My experience at East Coast was great. Everyone is very friendly and helpful, they made me feel at home. The sales rep helped me get the best car for me and my family, big, comfortable and really nice!!! T friendly and helpful, they made me feel at home. The sales rep helped me get the best car for me and my family, big, comfortable and really nice!!! This is the second car I buy from East Coast, my experience the first time was good, the second time was even better!!! I recomend them to my all my friends. With me they have a customer for life!!!! More

Gary O. went out of his way to make the sale. This dealer beat all other prices without the high pressure. We see dealers playing all kinds of games. This place didn't and I'd buy another Toyota from them ag beat all other prices without the high pressure. We see dealers playing all kinds of games. This place didn't and I'd buy another Toyota from them again. I was treated respectfully, and the negotiations were fair. More

it took three weeks to come to an agreement on the car. After signing the final papers and agreeing to everything I was asked to wait in the waiting area for over 3 minutes so they could get my car ready. After signing the final papers and agreeing to everything I was asked to wait in the waiting area for over 3 minutes so they could get my car ready. Guess what. The car wasn't even there. They apologized and said it might be in a few days (it was on its way). Three days later I picked it up but going through the final paperwork with the Finance Manager, he tried to get several hundred dollars more from me because "the salesman and Sales Manager made a mistake". If I had not left my deposit and signed the papers I would have walked out. On top of that he was condescending when I opted out of taking an extended warranty and kept questioning why on earth would I have taken it out on my trade-in-car but not this new one. If you value your patience, stay away. More

I asked for info online toyota website. Ali called me within 5 minutes. He gave me all the info I asked for and a better price than I had gotten from other dealers. I asked for a breakdown and he gave me within 5 minutes. He gave me all the info I asked for and a better price than I had gotten from other dealers. I asked for a breakdown and he gave me that. I got to the dealership and everything stayed the same! I left with my new car and it was the best car buying experience I've ever had! East Coast is the best! More

Internet car shopping is the wAy we purchased our last 2 cars. Our last one was a nissan. This experience was much better. I worked with the mgr CLO she was efficient and very easy to talk to. We have alrea cars. Our last one was a nissan. This experience was much better. I worked with the mgr CLO she was efficient and very easy to talk to. We have already sent 2 relatives to her and they were just as happy as we were with her service. More

This is the second vehicle I have purchased with the expert assistance of East Coast Toyota Scion staff. I traded in my 2008 Prius (a great car!) for a 2010 Prius (even better than the 2008). Alex and expert assistance of East Coast Toyota Scion staff. I traded in my 2008 Prius (a great car!) for a 2010 Prius (even better than the 2008). Alex and Ronald were easy to work with, supportive in finding a financial solution that matched my needs, and generally just good guys. When my husband commented that he was hungry as he had not ate lunch, Alex offered to send out for food, this despite the cook out with hamburgers and hot dogs available for customers! The hard sell is just not the approach at this dealership rather an ethic and pride is evident in Alex's approach to sales. I know that I will be returning in another two years for my next trade in or trade up - I should say, because with each iteration, the Prius just gets better and better. The folks who prepped the new vehicle also did a great job. They were able to remove my Clean Air Pass (HOV Sticker) from the old car and put it on the new one, and also installed my Sirius radio from the old into the new. Thanks so much! And by the way, my husband had a hamburger and hot dog - a finicky eater, he said he enjoyed the food. More

My husband and I were more than pleased with the service that we received at East Coast Toyota. We had contacted this dealership because we were so disappointed with the (lack of) service that we received that we received at East Coast Toyota. We had contacted this dealership because we were so disappointed with the (lack of) service that we received from another Toyota dealership in the area. As soon as we contacted East Coast Toyota, we were immediately put into contact with Alfredo Sierra. He listened to our needs and concerns, located a vehicle and within 15 minutes emailed us the specs and all necessary info on the vehicle that we were interested in. We were able to get an appointment for the next morning. Upon arriving at the dealership, we were pleasantly greeted and only had to wait for our sales consultant, Ray Hungria, because he was filling the gas tank of our new car. As soon as we met him, he was extremely helpful and thorough with everything (i.e.- test driving, description of the car, lease terms, etc). We were ultimately in and out of the dealership with our new car within 3 hrs...less than 24 hrs after we initially contacted East Coast Toyota. We've never had such great overall service with a dealership before. More

On Friday 4/30/10 me and my wife went to East Coast Toyota to buy RAV4 Limited (4430). We started to talked to Salesman Ramon. He mentioned that it was the last day of the month so they want to make d Toyota to buy RAV4 Limited (4430). We started to talked to Salesman Ramon. He mentioned that it was the last day of the month so they want to make deal. They wanted $29,000. we offered $28,000.They did not accept the price so we left. On Monday 05/03/2010 my wife called Ramon and offered $28,500.Ramon went and talked to Salesmanager Orlando. He came back said they have accepted the offer. On Tuesday 05/04/2010 we went to dealership to sign papers and put down deposit. Orlando was off that day so Mike came to us and said that price was only good until yesterday. Today"s price is $28,900. So we left. Few days later Ramon called and said he feels bad about the other day.He want"s to sale the car for $28,800 only if we don"t bury him when Toyota sends out Consumer Satisfaction Report. Other wise he would lose $700.00. I promised him not to do so. He asked me what I wanted to do.I told him I am coming down right now to sign the papers and put down the deposit. He said wait one minute.He put on hold. When he came back he said they want $28,999. These people are very crooks. Buyers beware. Bharat. More