East Coast Toyota
Wood-Ridge, NJ
Filter Reviews by Keyword
By Type
Showing 482 reviews
I was very satisfied with the customer service I was given by Alfredo. He was very pleasant and delightful when I called. I have to give you guys an A+ for your customer service. I have been to many given by Alfredo. He was very pleasant and delightful when I called. I have to give you guys an A+ for your customer service. I have been to many dealerships and have never received the service and satisfaction I received. It is very hard to find good customer service theses days, I would highly recommend Alfredo and East Coast Toyota to anyone. More
Tyrone was great to deal with. He was considerate given my many questions, and fair when it came to negotiating. Overall he was a solid communicator and made us feel at ease. my many questions, and fair when it came to negotiating. Overall he was a solid communicator and made us feel at ease. More
I called East Coast and was connected to Alfredo, he was great!! I scheduled an appointment to test drive a 2011 Toyota Camry and drove home with one that same night. I was so happy because I really wanted great!! I scheduled an appointment to test drive a 2011 Toyota Camry and drove home with one that same night. I was so happy because I really wanted a certain color and with a sunroof and all of that was available. Overall my experience with Alfredo and East Coast Toyota was wonderful. I have recommended so many family and friends to East Coast because I just can't get over the customer service and attention I was given before and after my purchase. I have even received several calls after my purchase to make sure everything is fine with my car and if I had any questions. More
Here is the description why I rated the dealership poorly.. I am looking to buy Toyota Rav4 and so while searching best deal for the vehicle I came across this dealership's website. I inquired about t poorly.. I am looking to buy Toyota Rav4 and so while searching best deal for the vehicle I came across this dealership's website. I inquired about the vehicle I was interested in for the price. I provided my email address and contact information for the inquiry. I got a reply by email asking me time to schedule meeting. Everything was fine until now.. I started getting calls from Alfredo Sierra (I believe he is internet sales specialist). I mentioned him frankly that I have inquired about the same vehicle with specifications I am looking for at other dealerships and I will decide based on who so ever is providing me with best deal. He mentioned to me that we will beat whatever lowest deal you get from other dealership (that's great, right?).So, I called him to schedule visit to checkout the vehicle. I drove there about 20 miles from my place. I was greeted by one of the person at dealership. I mentioned to him that I have talked with Alfredo and I would like to talk with him. Rather than going to convey my message, he called Alfredo from his cell (let me remind here, he was in the office just few steps from main door).. Then I was waiting and waiting and waiting...Then Alfredo came and right away he introduced me to Safi, who has no idea what so ever why I was there and what type and specification vehicle I was interested in..After wasting about half an hour, I came to know that they do not have the vehicle I was interested in.. Alfredo just made it up to bring me to the dealership...After leaving the place, I decided to talk with him and I was told that he(Alfredo) was taking lunch (at 6pm)... I would NOT recommend this dealership to anyone, unless you live in walking distance without car and you have to buy car right away... More
It has honestly been a long and excruciating process attempting to even buy a new vehicle, Me and my father were always contemplating about buying a workhorse SUV for the both of us to use freely since attempting to even buy a new vehicle, Me and my father were always contemplating about buying a workhorse SUV for the both of us to use freely since we are both two hard working bachelors. Mr. Alvarez made this process painless and well worth it! Not only did we receive a reasonable price for both of us to afford but were were greeted as family. Even as a skeptic one need not worry as Mr. Alvarez puts it all on "the table" for you to evaluate your options. Mr.Feldman is another sales associate who is genuinely helpful to any given person he encounters. Both Mr. Alvarez and Mr.Feldman are two remarkable salesmen who exemplify Honesty,Professionalism, and Quality service within their East Coast Toyota Dealership agency and i would recommend any one of these two individuals for any would be buyers. More
I bought 2011 Toyota Sienna LE from Holman Cano. It was pleasure dealing with Holman Cano, he is honest, friendly and professional sales person. I will definitely recommend my friends to see Holman Can pleasure dealing with Holman Cano, he is honest, friendly and professional sales person. I will definitely recommend my friends to see Holman Cano at East Coast Toyota if there are looking for new Toyota vehicle. More
I purchased a Toyota Corolla from Mr Alvarez. He was very professional and was able to provide a monthly payment within my price range. He also was able to follow the national Toyota advertising campaign wit professional and was able to provide a monthly payment within my price range. He also was able to follow the national Toyota advertising campaign with 0% financing and a significant price reduction. It was a pleasure to work with him as he was very helpful and friendly. I would recommend this dealership to anyone interested in a Toyota More
We leased a 2011 Toyota Camry XLE from Holman Cano.Previously we signed and than cancelled deal with Toyota Universe of Little Falls because they wasn`t honest and tryed clearly ripping us off.We Cano.Previously we signed and than cancelled deal with Toyota Universe of Little Falls because they wasn`t honest and tryed clearly ripping us off.We dicided to look for a new deal and were very fortunate at East Cost Toyota of Wood Ridge when we met friendly and professional sales person Holman Cano.We had an appointment at 3pm and the same day signed all documents for lease x 36 month and drove home new car.We asked for total price of monthly payment incl(Gap insurance plus taxes)and received the best deal.Financial manager Louis very detailing explained us cost and purpose of insurances without any obligation and we very approciate it.I know lots of people who was confused by bargaining one price and receiving this price and than plus and plus...We made this clear for dealership and us to eliminate any misunderstanding.On the next day after lease was signed we noted vibration on high speed during applying breaks,called to Holman and he made an appointment for service.The problem was fixed(as Frank at service center explained the car wasn`t moving for a while and there were flat spots on tires.All tires were rebalanced and checked on special equipment for no cost.)Several people called us to follow up.We will definitely highly recommend and refer people to go see Holman Cano and other emploee at East Cost Toyota dealedship of Wood Ridge.We are happy customers and will spread the information about excellent sale and great service provided by this dealedship.GOOD JOB! More
I bought a new RAV4 from this dealership back in April. Also added a remote starter and backup camera. I agreed on a price with them but was not given a split for the value of the backup camera and remote Also added a remote starter and backup camera. I agreed on a price with them but was not given a split for the value of the backup camera and remote start. When asked what would be the model of this optional equipment (which was installed later), i was told "You will see when you get it". I came the next weekend to get the equipment installed, i was not given a choice on which brand would be installed. They just decided to put some cheap equipment. I had to wait 6 hrs at the dealership while they installed it. The backup camera system has a cheap rear view mirror which is so crappy - It turns on everytime you start the car and there is no setting to turn it off except power it off everytime you start the car which is unsafe!!! Looking at the mirror gives me a headache, the image moves when you move and is unclear at the edges. The display craps out on half of the mirror sometime when backing up (considering its just been 2 months since it was installed). The remote starter has "Stopped" working. The engine keeps cranking and does not start when using the remote starter. I called them many times and was told some one from the service department will give a call. I got no Call!!! They were supposed to call me when the license plates and registration were ready from the salesperson - did not get any call. When i used to call them they seemed really rude. I think these are a bunch of "Customer-ignorant" money suckers. I also called the Toyota experience center and am currently trying to resolve the issues. I think everyone who are having problems with this dealer should call the Toyota experience center so that Toyota gets to know their dealers more!! If it doesnt get resolved i am planning to take it up with my lawyer - the mirror violates safety requirements and is a hazard!! More
I purchased a 2004 Toyota Siena from your dealership (East Coast Toyota-Scion) on 4/26/2011 located in NJ (dealer#29103). The sales person’s name was Nishant BA. I had a very bad experience with the (East Coast Toyota-Scion) on 4/26/2011 located in NJ (dealer#29103). The sales person’s name was Nishant BA. I had a very bad experience with the dealer who was supposed to send me the license plates no more than 30 days after I purchased the car. I still have not received the license plates. I have to pay for an inspection of the car in Maryland, I sent the receipt to Nishant who told me on May 17, 2011 that go ahead and put my tags on the car and I would receive the car registration in “few days”. I waited a couple of days and I did not receive the car registration. I have to pay insurance on two cars because of the dealer’s delay in sending me the tags. According to Maryland law, I cannot cancel the insurance on the first car until I have the correct regestration for the car I purchased from you. I have called Nishant and Mike W the Manager but they never answer the phone and never return my calls. More