East Coast Toyota

I was very pleased with my experience, all of my requests were heard and I left with an amazing deal that pleased both parties. I will never forget my experience and will definitely return when I'm in need o were heard and I left with an amazing deal that pleased both parties. I will never forget my experience and will definitely return when I'm in need of another car. More

This is a followup to a previous review regarding “Road Paint Splatter”. I wish it was to say that my issue was handled as I hoped it would be and I was now a happy customer but that didn’t happen. To reca Paint Splatter”. I wish it was to say that my issue was handled as I hoped it would be and I was now a happy customer but that didn’t happen. To recap, I purchased a 2020 Toyota Prius Prime less than a month ago on 7/31/20. When I drove it home it had these “spots” on the drivers rear quarter panel that I stupidly assumed were water spots from a poor and rushed dealer prep. I almost said something but had already been at the dealership for longer than I wanted and was excited to get home with my new vehicle. Five days went by and I gave the car a careful hand wash when I noticed those water spots were not in fact “water spots” but some sort of residue that would not come off no matter what I tried. The next day I went back to my dealership to show my salesperson this residue. I knew the response would be that I signed the paperwork stating I had inspected the vehicle and agreed it was in acceptable condition with no obvious defects and that’s exactly what I was told. Also thrown in there was a bit of “we don’t know that these spots were there when you picked up the vehicle” type talk alleging this had happened subsequent to me taking delivery and I was trying to “get over on them”. I pushed a little harder and to his credit my salesperson, Alirio Rueda, had the detail manager work on it while I waited for nearly an hour. They were unable to get much of the unknown residue off and in trying they left little scratches on my brand new 6 day old vehicle that weren’t there before. Sounds great right? I was basically told at that point that there was nothing they could do. That wasn’t really acceptable but what could I do? The next day I went to a great auto detailer who was able to get most of the residue, which they identified as “road paint splatter”, off to the point it wasn’t really very noticeable. That was the best I could hope for. It cost me $120 out of pocket. I left a review about the whole situation and that got the attention of the dealership. Since then I have been working with my salesperson who said he was going to have the sales manager call me to discuss it and possibly reimburse me and I even provided them with the $120 receipt from the detailer. I should point out that this was the 4th brand new Toyota my household has purchased from this dealership in the past 9 years at a cost of over $100,000. I have been in constant contact with my salesperson who last said he would get back to me on 8/19/20. It’s 8/26/20, a week after that as I post this second review, and I still haven’t heard back from him. I find it disheartening, aggravating and quite frankly shocking that they would rather lose a loyal customer who’s purchased 4 new vehicles for them over a paltry $120 reimbursement to address an issue that was present front the moment I took delivery. That’s all it would have taken to make me happy was their willingness to “make things right” but it’s apparently not something they’re going to do. I accept partial blame for not speaking up when I noticed the “spots” but I also blame them for not noticing it either. They should have insisted that the vehicle be washed and prepped again before allowing me to drive it home because the issue was “that noticeable” as you’ll see from the attached pictures. East Coast Toyota is not a dealership I can recommend to anyone because they failed to take responsibility and make a loyal customer happy for $120. Shame on them. More

Experience in buying a certified preowned Camry Mr. Jefferson Palau was knowledgeable, courteous and efficient when he showed me and my wife the used cars that were available that suited our requ Mr. Jefferson Palau was knowledgeable, courteous and efficient when he showed me and my wife the used cars that were available that suited our requirements. We ended up buying a Camry within one hour of our visit and drove it home soon after. We visited a few other Toyota dealerships in the area and were not satisfied with the service and the prices. More

Very good service. Professional and friendly staff. Would definitely recommend if looking for a new or used vehicle. Look for Brian Garcia in the sales department if you plan to visit. definitely recommend if looking for a new or used vehicle. Look for Brian Garcia in the sales department if you plan to visit. More

Auto Body Work w/ Mr. Provenzano 1 appt to get a quote that was never sent to me. 2nd appt to get work done & his computer is down. Emails me to schedule a 3rd appt to finally get the 1 appt to get a quote that was never sent to me. 2nd appt to get work done & his computer is down. Emails me to schedule a 3rd appt to finally get the work done which will now take a week to complete for minor scratches on the car. Does not know how to value a Customer's time. No apology was made on his behalf or the service center. I will get more auto body work done somewhere else. No Thanks. More

This will be my 3rd Toyota from East Coast. First was a Scion for my Daughter, then a Corolla and now my latest Camry. The lease trade in was easy and seamless, with Rafael as my sales man. He reassured Scion for my Daughter, then a Corolla and now my latest Camry. The lease trade in was easy and seamless, with Rafael as my sales man. He reassured me that no issues would arise from my trade, and he also took care of the slight damage on my 2017 Corolla. This Dealership has change immensely from what it use to be, and it shows that their main Goal is customer service. My daughter’s Ford Lease is up soon, and I’m trying to talk her into a Rav-4, and go to Toyota, some of the most reliable cars ever made. More

I set up an appointment for a recall for the airbag module for the curtain wall airbags on my 2004 Land Cruiser. Dropped off the car in the morning and let them know I would need it to commute back hom module for the curtain wall airbags on my 2004 Land Cruiser. Dropped off the car in the morning and let them know I would need it to commute back home in the evening. At the end of the day I was told that the vehicle was not ready! It is a two hour job according to Toyota. Regardless, I managed to find a ride and left the car overnight telling them that I did not want to rush them as I wanted them to do the job correctly. That was only the first disappointment! The next morning they called me to say the car was ready. I went to pick it up and my worst fears were realized. The vehicle's center console is misaligned, it is missing bolts and the cup holder lid no longer closes. I called them to tell them that I was not satisfied, and that I had mentioned prior to dropping the car off that I want this job done professionally. They had asked me to take it back to get it fixed but I refused as I do not trust them any longer. I was suggesting to the service rep to maybe have a meeting with the techs to tell them that they need to be more careful and do a proper thorough job but he hung up on me in the middle of the conversation. It is sad to see that in today's day and age we cannot trust any of these dealers with our vehicles anymore. I would suggest staying away from this place if you can. More

Simplifying the car buying process. I dread buying a car because of the back and forth. I never feel like I am getting a good deal. Eddy at East Coast cut out all of the bargaining and I dread buying a car because of the back and forth. I never feel like I am getting a good deal. Eddy at East Coast cut out all of the bargaining and presented me with a straight offer. It made the whole process far less stressful. I am very happy with my purchase and their customer service. More

The best costumer service...they explain everything step by step...very nice people..i was helped by July, she was very nice and patient..they are a great team. by step...very nice people..i was helped by July, she was very nice and patient..they are a great team. More

I’m so impressed how Michael Roan explained the current program to me. He did an excellent job! I’m so happy to bring home my new car! He put a smile on my face :) program to me. He did an excellent job! I’m so happy to bring home my new car! He put a smile on my face :) More