East Charlotte Nissan - Service Center

I was very pleased and happy with my purchase from East Nissan. I will definitely spread the word to my family and friends about my purchase and experience. Keep up the good work. Nissan. I will definitely spread the word to my family and friends about my purchase and experience. Keep up the good work. More

My experience today at the dealership is exactly why dealerships get a bad name. Price gouging followed by unprofessional and rude service. Brought my truck in for a sensor issue from a damaged s dealerships get a bad name. Price gouging followed by unprofessional and rude service. Brought my truck in for a sensor issue from a damaged side mirror that i replaced. They told me it would be $199 diagnostic charge to find out what the problem was, but that fee would be waived if they ended up servicing the vehicle. Wasn’t happy about it, but it is what it is. Turns out the sensor issue is because I installed the wrong mirror on the side of the truck and that a new one had to be put on there. my issue isn’t with that my issue was that they wanted to charge me $800 to replace the mirror. The mirror can be purchased for $210 from Nissan…. I brought this to their attention and said that roughly $600 labor charge for something that takes under 15 minutes to do is a little unreasonable. I’d like them to do the work, but I asked the advisor if they could speak to the manager about a possible discount and possibly meet somewhere in the middle on this. The manager was extremely rude and said it is what it is no discounts and kept walking. ( very professional…) At this point, I said I will just take the truck home. They informed me that I would have to pay for the diagnostic fee because I’m taking it. Okay, no problem. No I get the paperwork and the fee is $250. I ask what happened to the 199 fee. And they said that there is a $30 charge for shop supplies on every diagnostic charge. I explained that not only did I not agree with this, but it was also never disclosed and I was told 199. Again the rude manager said it was nonnegotiable and I need to pay it. In the end, I had to pay it or I wouldn’t get my truck back. And this is why people hate dealerships and no one trusts them. I guess being upfront and honest is not part of their business plan. More

Prompt service. Clean waiting areas. Knowledgeable and friendly staff. Service completed as expected and expeditiously. Please continue Clean waiting areas. Knowledgeable and friendly staff. Service completed as expected and expeditiously. Please continue More

Long time Service Advisor Ron Traver had retired so this trip to East Charlotte Nissan's Service Department was my first experience with Lee Martin. Lee was great to work with and very communicative! The trip to East Charlotte Nissan's Service Department was my first experience with Lee Martin. Lee was great to work with and very communicative! The Service team was able to isolate the acceleration issue with my Nissan Altima, get it corrected promptly and at a reasonable price for the needed repair. More

I came in for service and was very pleased. Noland was informative and kept in contact with me during the process. Noland was informative and kept in contact with me during the process. More

I have so bad experience with this this service today morning. I have an appointment at 8 am but the people who work here take care of costumer which comes after me and where I ask why they tell me I mus morning. I have an appointment at 8 am but the people who work here take care of costumer which comes after me and where I ask why they tell me I must to wait I don’t understand why if I make an appointment and all my day is going bad right now because this people don’t have a time to take care of my car. I waist my time and my money to come this service twice first to make an appointment and second to not not receive this appointment because I must to go after 10 minutes wait. Don’t recommend to visit this place. More

Mr. Darrell Bacon was nice,kind and funny.He sold my mom a Sentra with a nice deal! a Sentra with a nice deal! More

Mr. Bacon was beyond amazing!!!!!!! I’m so happy I got the pleasure to be blessed with his service. He actually cares about the person purchasing!!!! Bacon was beyond amazing!!!!!!! I’m so happy I got the pleasure to be blessed with his service. He actually cares about the person purchasing!!!! More