East Charlotte Nissan

I literately went into the dealer for the first time this past week. Never had the guts to do so with all that are said about them (dealerships in general). Anyway last week I had to bite the bullet, I had a past week. Never had the guts to do so with all that are said about them (dealerships in general). Anyway last week I had to bite the bullet, I had a recall. Well, long story short... Ill never go anywhere else for service work on my vehicle ever again. Yes that's right. I'm still dumbfounded myself how they could just turn me around in just one visit. Let me explain: first before getting their I was just saying to myself "well, I wonder how much this "free" recall is going to cost me?". When I get into the dealership I pulled in and Justin Ganey was the service man I spoke with. All I can say about him is "WOW"! He did nothing but "wow" me with everything from the greeting I got, the free loaner car that I didn't even ask for, down to, "believe it or not" telling me how to even get money back on a battery that I had to get replaced a few months back and I purchased it myself (by the way, I'm writing this a couple weeks out from when I was in because I wanted to see if I'd truly get reimbursed for the battery... Mr. Gainey came through again and really was telling me the truth, because I've been in contact with nissan through a website he gave me to file a claim through nissan so I can get reimbursed for this battery. (NissanAssist.com). Also Justin told me on the phone when they were doing their thing on the car they noticed another part that pretty important needed to be done and that he was going to cover it completely... I'm telling you I know they did it cause I really do notice my car is a lot quieter than before. Then when I picked up my car it was spotless inside and out, with another smile and "how was your day?" greeting from the staff/personnel never new that going to a dealership for maintenance/repair I'd ever walk out feeling like I was the most important person that ever stepped foot in there. (I know that's not the case, but people that was my perception "perception is reality".) plus walking out not paying a dime.... Really I got money back for going. I just have to give credit to all the people at East Charlotte Nissan dealership because I only really worked with Mr. Gainey, I do realize that it takes a whole team of real professionals working together to give me such a great experience that was able to turn a complete non-believer into a believer. Even though I only met him just this one time, he just made me feel like I've been friends with him forever. So if you own a Nissan... Take my word on it East Charlotte is the place if you want good service. Thanks again Justin... Excellent job on my behalf. More

Angel De Freitas went beyond expectations of any sales representative I have ever worked with! Franco Valdes gave me the most professional car purchasing experience I have ever had. What a surprising a representative I have ever worked with! Franco Valdes gave me the most professional car purchasing experience I have ever had. What a surprising and positive experience. I wish East Charlotte Nissan was in my home town. I live 900 miles away. Great job! More

Angel was awesome. I got a great deal on the Sentra and we weren't even planning to buy a car haha. Hassle free service. No pressure to buy. Angel was actually a customer service rep but ended up selling u we weren't even planning to buy a car haha. Hassle free service. No pressure to buy. Angel was actually a customer service rep but ended up selling us a car. I'm a first time buyer so my experience more than beat any expectation I could have imagined. He was extremely knowledgeable and friendly. This is the type of service you just don't get everywhere; it was amazing! We enjoyed our buying experience so much we are coming back to buy a truck! Roman was our sales guy and equally friendly. The manger was eager to please and willing to work a deal at a honest and fair price. John was the guy who helped us fill out paper work. John was so helpful and organized; he really made the final details simple and easy to understand. Just a wonderful experience. I highly recommend a Nissan for performance alone but the icing on the cake was from the outstanding service my husband and I got from all these men! Thanks guys. More

Angel Defreitas at East Charlotte Nissan was very helpful with my new car lease. He was diligent to call more than once to make sure that my Nissan Altima was satisfactory and that I had everything I needed. with my new car lease. He was diligent to call more than once to make sure that my Nissan Altima was satisfactory and that I had everything I needed... down to the cargo net he ordered for the trunk of my car. After the poor experience I had at Scott Clark Toyota, it was refreshing to have him go above and beyond to be sure I had a pleasant experience at East Charlotte Nissan. Thanks, Angel! :) More

Shameful operation! This is a Bait and Switch Company and do not think anything else of them. I found a 2012 Nissan Versa SL Hatchback (Stock #P2749 and VIN: 3N1BC1CP2CK210064) for $11,995. The vehicl and do not think anything else of them. I found a 2012 Nissan Versa SL Hatchback (Stock #P2749 and VIN: 3N1BC1CP2CK210064) for $11,995. The vehicle has about 3,500 miles on the odometer and the a clean looking CarFax. When I called about the vehicle, I got the run around. The following Bait and Switch questions were posed to me on the phone: Would you be willing to look at other cars Do you mind if we showed you other alternative cars on the lot What made you call the price, car, mileage How soon can you buy Can you visit us today I know what I wanted STOCK NUMBER P2749! However, after many minutes of jerking me around - the car is sold. OK, we'll see if it truly sold. How long will this advertisement (web listing) be running? Today is 22 Oct 2012. We'll see. I thought there was some chumming of the waters for someone to bite. I nearly did, but proper research will reveal this shameful automobile dealership. I would be very wary of any company that uses the Bait and Switch trick to bring customers to the dealership. Shameful! More

Totally Amazed! On September 14, (my birthday) I went to East Charlotte Nissan. I was really hesitant about buying a car at a dealership but this experience changed my opinion. With the credit issues that I East Charlotte Nissan. I was really hesitant about buying a car at a dealership but this experience changed my opinion. With the credit issues that I have, I didn't think a new car would be an option. I went in thinking I would have to put down at least an arm and leg or would need a co-signer. Honestly I thought it was a waste of my time and theirs. My salesman "Stormin Norman", said he could make it happen. He did just that! He was very patient with me. No pressure at all. I understood everything that was going on and felt comfortable and at ease. Norman also got my payments in the price range I could afford. I walked out very happy. Best birthday gift ever. I would recommend this dealership to anyone. Thanks Norman! More

I have never felt so comfortable buying a car in my life, and I have bought many from all over the country. It was truly a 1st class experience. My salesman, Aaron Hampton, knew every answer to every questio and I have bought many from all over the country. It was truly a 1st class experience. My salesman, Aaron Hampton, knew every answer to every question I had. He is truly a one of the greats at this place. From setting our appointment to the delivery of our NEW MURANO, he was there every step of the way, a real professional. And John Greene, the finance guy, another wonderful experience. We were in and out of the dealership in no time. I would recommend these people to anyone. If you're looking for a wonderful car buying experience, go to East Charlotte Nissan, and see those two. More

My entire transaction was handled over the Internet. The transaction was quick,easy,accurate and hassle free. The time in the dealership only took 45 minutes to sign papers and go over vehicle specifics. transaction was quick,easy,accurate and hassle free. The time in the dealership only took 45 minutes to sign papers and go over vehicle specifics. I probably could have done a little better on the price but I own a business myself and we all need to make some type of profit on sales, so all benefit! Kerry B. I would recommend this dealership. Just know wht you are after. More

Patrick was very helpful.I am going to buy a fleet of expediting vans and he had the best product, at the best price ,very friendly and courteous.Love my Nissan NV.!!!!! expediting vans and he had the best product, at the best price ,very friendly and courteous.Love my Nissan NV.!!!!! More