East Charlotte Nissan

I was very disappointed that your WIFI was broken. I just moved to Charlotte and this was the first time using your service department. I need the Internet to do my work. Unfortunately your internet wa I just moved to Charlotte and this was the first time using your service department. I need the Internet to do my work. Unfortunately your internet was broken. However my service advisor Bobby Jackson was able to arrange a loaner car for me to drive home and continue my work. Without a doubt mr. Jackson Save the Day. So I will be coming back to the service department to have any other problems fixed only because of mr. Jackson's professionalism and quick thinking to solve my internet problem More

Trading in an old vehicle I came there to see about trading in an older vehicle for a newer one. The staff was willing to help and we negotiated price as well as what I was loo I came there to see about trading in an older vehicle for a newer one. The staff was willing to help and we negotiated price as well as what I was looking for. Ronald D. And Khan were very helpful. More

Very good Because the representative was really helpful and I would recommend anybody to go there and get there Nissan fixed by any means and I would go back to Because the representative was really helpful and I would recommend anybody to go there and get there Nissan fixed by any means and I would go back to More

SLOW & MISDIAGNOSED Initially misdiagnosed problem. Did I truly need all parts suggested? Additionally, the misdiagnoses left me stranded just several days out of the sho Initially misdiagnosed problem. Did I truly need all parts suggested? Additionally, the misdiagnoses left me stranded just several days out of the shop for three days. And all that was needed was a starter. No loaner or other concession offered - even at my request. I constantly had to call to follow up - poor feedback and the process would certainly have taken even longer without my persistent calling. The whole check in and out system here needs revamping. It is very laborious and time consuming. No complimentary car wash and grease on my door panel. Where's the customer service? Additionally, I had to ask for the 1-1 rewards which I fortunately knew about - otherwise they are not volunteered. Bottom Line: I would NEVER buy a car here and likely won't return for service. Two compliments are due: Czaja and Kimberly were excellent when involved. More

Survey Thanks Chris for taking care of me. I’ve been a long time customer and I’m glad you took the time out to research that information. Great customer ser Thanks Chris for taking care of me. I’ve been a long time customer and I’m glad you took the time out to research that information. Great customer service..... enjoyed your conversation. More

Check engine and radio not working The service tech Chris Omahony did outstanding work and kept me informed the entire time. I would recommend taking your vehicle to East Charlotte Niss The service tech Chris Omahony did outstanding work and kept me informed the entire time. I would recommend taking your vehicle to East Charlotte Nissan for all services. More

Coupon Scam Please honor your coupons that are mailed out. If it was an error, customers should be informed prior to coming to dealership. I was told that the cou Please honor your coupons that are mailed out. If it was an error, customers should be informed prior to coming to dealership. I was told that the coupon came from Nissan, in the lobby I called the corporation and they informed me that they do not send coupons it was from the dealership. Instead of your employees trying to satisfy a customer they were adamant that it’s not there issue. For that reason, I will never use your dealership again. More

Very much disappointed, for the first time I gave 3 stars and a "Yes" I would recommend only because of past positive experiences. My older Altima had been serviced regularly by the dealership I gave 3 stars and a "Yes" I would recommend only because of past positive experiences. My older Altima had been serviced regularly by the dealership and I was surprised when the engine began to stall occasionally. I brought it in for repairs, including a major tuneup, which were quite expensive. The car continued to suffer the same problems and I brought it back. To their credit, they didn't charge me anymore. They did keep it for a week to try to identify the problem. By process of elimination, but not direct diagnosis, they told me they would need to replace the distributor for another $700. I thought to myself it is not worth it since the car still runs, for now, that perhaps this was the original problem and that they should have offered to credit me the cost of the first repair, but they did not. Since the service center had encouraged me to keep the old car serviced regularly, saying they don't make them like this anymore, I am not so likely to want to buy a new Nissan based on this experience, and not very likely to bring this car back for repairs unless truly needed. More

I wish there was a way to fix my transmission for free. :) I thought I had a 100,000 mile warranty, but I don’t. I have just under 90,000 miles on my car. I’m going to take my car back for service on a transmi I thought I had a 100,000 mile warranty, but I don’t. I have just under 90,000 miles on my car. I’m going to take my car back for service on a transmission problem. I’ve never had transmission problems period and I’ve bought 3-4 other cars from East Independence Nissan. I’m excited to see how they’ll take care of this problem. Thank you for your years of service!! Katrina White More