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East Charlotte Nissan
Charlotte, NC
553 Reviews
As your number one Nissan dealership in Charlotte, NC and the surrounding area, our team of dedicated and highly experienced salespeople are here to help. Whether you are looking for a new Nissan in Charlotte, or are looking for a used car in the Charlotte, NC area, we have the best selection in Charlotte, Rock Hill, Spartanburg, High Point, Matthews, Mint Hill, and Stallings. No matter whether you are here in Charlotte or one of the surrounding towns, our team will do whatever it takes to find the vehicle you want!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 553 reviews
December 28, 2019
Just ask for Norman when you go in. He is very knowledgeable and extremely helpful! Great experience, would highly recommend for all my friends and family! knowledgeable and extremely helpful! Great experience, would highly recommend for all my friends and family! More
by a.l_rainey
Employees Worked With
Norman, Moe Asmar, Aaron Woller, Jordan Gibbs
November 28, 2019
I truly regret visiting this place. I really should've stuck to my guns and waited two more months before purchasing this car. Now I'm stuck with it at far higher payments than I'd like. Once the finance stuck to my guns and waited two more months before purchasing this car. Now I'm stuck with it at far higher payments than I'd like. Once the finance is up, I'm going to get a Ford instead. More
by KeyLatchPro
Employees Worked With
Moe Asmar, Aaron Woller, Jordan Gibbs
October 28, 2019
East Charlotte Nissan Has Improved ! I have purchased 7 cars for family and me since 2007. @ East Charlotte Nissan. I never felt as if they valued me as a customer. Sales Dept. did, but I have purchased 7 cars for family and me since 2007. @ East Charlotte Nissan. I never felt as if they valued me as a customer. Sales Dept. did, but Service Dept. All cars I purchased were new..I don’t have enough space nor time to list all the frustrating things they did. Service personnel were frequently rude including the receptionist My car was inspected once and they never sent NCDMV the info causing me to pay a late fee. They never owned up to their rudeness or mistakes. I went in Saturday, October 26, 2019 dreading interaction with them for my 10000 mile check. What a surprise to see the staff so accommodating and polite. I was told there would be an hour wait and it was an hour wait Ron Traver, service advisor, was wonderful and respectful. He even managed to get my email address corrected after I had tried to get it correct since 2013!.I pray this service stays intact for a while. More
by Femmeazure
Employees Worked With
Ron Traver
October 01, 2019
Sold a damaged car that they won't fix (despite warranty) UPDATE: Since I left the comment, I was asked to retrieve the car from the mechanic because no one was claiming it. My son drive the car home. He got UPDATE: Since I left the comment, I was asked to retrieve the car from the mechanic because no one was claiming it. My son drive the car home. He got around the corner from the house, tried to turn and everything locked up on him. He said all the system lights came on, then went off and he was unable to complete the turn. He hit a curb so hard, barely missing a car that was sitting there waiting to turn, that the now the car won’t move at all. The momentum of the impact turned the car into the position on the pictures. It sat there blocking traffic for about 2 hours. Its been towed to my home. The initial damage to this car has now put my family and the public at risk. ----- Within 30 days, I bought three cars from East Charlotte Nissan. The third one, a 2016 Kia Forte (with less than $5k miles) started exhibiting issues within a week. We returned the car to the dealership for analysis and, I thought, repairs. The service team determine there was bullet lodged in the computer system that was creating the malfunctioning and that this was not covered under the warranty. Fast forward three weeks, my insurance company obtained a report from a diagnostics expert who concluded the damage to the vehicle existed before I bought the car – that I was sold the car with the bullet lodged in it. My calls to Mike Harper, Service Manager, have gone unanswered. The response from Moe Asmar, GM, was, “That’s not true.” He referenced multiple gun shot holes, when there is only one. No one from East Charlotte Nissan has asked to review the report or pictures that are “not true” – they just simply are not dealing with this. The car is under warranty, but they are not accepting responsibility and so it is just sitting. I asked Moe what is my recourse as a consumer and he replied, “It’s your word against ours.” So, this is “my word”. More
by Dr. L. Cunningham
Employees Worked With
Mike Harper, Moe Asmar
September 27, 2019
SeptemberBlues I was very hesitant about my purchase, after having my truck's transmission go out. East Charlotte agent, Tisha helped eased the stress of purchasing I was very hesitant about my purchase, after having my truck's transmission go out. East Charlotte agent, Tisha helped eased the stress of purchasing a new vehicle & even reached out to different insurance agencies to ensure I had the lowest quote. Ensuring me that my power train warranty was lifetime and that I would have front to back bumper warranty for six years. I'm very pleased with my purchase. More
by toriejones91
Employees Worked With
Tisha Outen, Alex
September 24, 2019
Great service Bacon should great service and was able to put me in a car that I wanted. I told him the max I was willing to pay and he got me a car to fit my needs Bacon should great service and was able to put me in a car that I wanted. I told him the max I was willing to pay and he got me a car to fit my needs More
by Mc
Employees Worked With
Bacon
September 03, 2019
It was very very good We had Storming Norman as our sales person. He went out of his way to make sure we got the best deal possible. This is about the 3rd car we have pur We had Storming Norman as our sales person. He went out of his way to make sure we got the best deal possible. This is about the 3rd car we have purchased from him and we would highly recommend him to any one.. He is polite and cares about his customers very much.. I am sure we will use him again in the future. More
by RA
Employees Worked With
Stormin Norman
August 21, 2019
Obtain cars for myself and my son New car was purchased on 8/17/19. This was my first experience buying a car in Charlotte. My son purchased a car at the same time. My daughter is als New car was purchased on 8/17/19. This was my first experience buying a car in Charlotte. My son purchased a car at the same time. My daughter is also a customer and has always expressed full satisfaction with service overall. I was quite satisfied with the outstanding service received. More
by delhi19
Employees Worked With
Mr Stormin Norman Craig
June 26, 2019
Sold a car right out from under me! I spent 36 hrs trying to buy a car from them. They supposedly sold it within hours of me calling about it. Not truthful people. I spent 36 hrs trying to buy a car from them. They supposedly sold it within hours of me calling about it. Not truthful people. More
by Queenybaby
Employees Worked With
Ben and Christian, Jordan Gibbs
June 24, 2019
Will never use them again! First and foremost. Their deals look good online but beware. They tack on around 3,000 in fees. Everyone was super nice except the sales manager. First and foremost. Their deals look good online but beware. They tack on around 3,000 in fees. Everyone was super nice except the sales manager. He is very aggressive, talks over you, and it seems all he wants to do is argue. Got the vehicle home and there was a part messed up on it. So I called them willing to pay for the part, because it was my fault, I left there with it. They said the part was 80 some dollars and they'd put it on free. Well I had already done my homework on the part. Nissan list msrp for the part was 60 some dollars. This place is a rip of. Also they show the vehicle we wanted to look (good deal) at as being there online. We get there and it was sold, no problem right. 2 weeks later it still shows to be there. I feel as this is an attempt to pull people in. Really it's just a lie, because I me it a point to let them know it was the one we were looking for and it wasn't there. Another thing, we got home and the carfax and certified checklist was from a different vehicle. I don't think it was intentional. But, I'm never going back. They did send me a check for $50 after I pointed out I could get the part elsewhere for 40 some dollars. Don't tell them what you want your payment to be either. I did and they gave me a 4.94 percent interest rate after telling me I could always get 4.7 with Nissan. I didn't argue it, just came home and refinanced with my local credit union at 3.75 percent. FYI, put you with the bank that they get the biggest kickback from. They don't care about you and it's obvious. More
by John
Employees Worked With
Don't remember.
