East Bay BMW

Very clean, service advisor very knowledgeable and friendly. Answers regarding car status provided in a timely manner. friendly. Answers regarding car status provided in a timely manner. More

Had my BMW x5 serviced there and was helped by Kier Custodio who was knowledgeable and understanding. Overall great service and much appreciated. Custodio who was knowledgeable and understanding. Overall great service and much appreciated. More

I've been an East Bay BMW customer for well over ten years and continue to return despite no longer living in the area because of their inventory options, and outstanding customer service. I had the years and continue to return despite no longer living in the area because of their inventory options, and outstanding customer service. I had the pleasure of working with Diana, Nick and James at my last visit and they were all amazing. Diana was especially great because she listened to my preferences and tailored the recommendations for my specific needs. She gave me "a white glove experience" that exceeded my expectations. More

I recently had my BMW serviced at BMW Pleasanton for an oil change, engine air filter replacement, and coolant flush, and I couldn't be more pleased with the experience. From the moment I arrived, the e oil change, engine air filter replacement, and coolant flush, and I couldn't be more pleased with the experience. From the moment I arrived, the entire service process was professional, efficient, and customer-focused. What truly stood out was the exceptional support provided by the Service Manager Everardo Diaz. They took the time to thoroughly explain the recommended services, the condition of my vehicle, and the reasons behind each maintenance item. Their detailed explanations helped me better understand my car's maintenance needs and gave me confidence that the right work was being performed. The Service Manager was knowledgeable, patient, and transparent throughout the process. They answered all of my questions in detail, provided helpful maintenance tips, and ensured I was fully informed before any work was completed. It's rare to find someone who combines technical expertise with such excellent customer service. The service itself was completed professionally and on time.Their commitment to customer satisfaction was evident throughout the visit. More

Great dealership. Alex Noon is great to work with. Always straight forward. Very professional. Great location. Alex Noon is great to work with. Always straight forward. Very professional. Great location. More

Francisco was very helpful and thorough. He explained the what my car needed and easy to understand He explained the what my car needed and easy to understand More

No issues. Car serviced as promised. Instead of waiting at site Uber was used. Very smooth. Bruce Wong nice to deal with. Car serviced as promised. Instead of waiting at site Uber was used. Very smooth. Bruce Wong nice to deal with. More

Great service , fast and easy . Ruiquan did an excellent job . He did not pressure upselling at all Ruiquan did an excellent job . He did not pressure upselling at all More

East Bay BMW is my go to dealership for service not only because it’s 5 minutes from my house but also because I’m provided with the very best and quality service everytime I take my vehicle in. Kier Custod because it’s 5 minutes from my house but also because I’m provided with the very best and quality service everytime I take my vehicle in. Kier Custodio always looks after me and my vehicles needs and is very thorough throughout the entire time my car is in for service, he’s very good at providing timely updates on my vehicle. More

Alex was very personable and attentive to all of my needs The coffee bar was a nice place to wait The coffee bar was a nice place to wait More