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East Bay BMW
Pleasanton, CA
1,083 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 11, 2026
The professionalism and courtesy that I experienced on my most recent trip to East Bay BMW was on par with what one may come to expect from the Hendrick Auto Group. My service advisor, Alex Nocon, was polite most recent trip to East Bay BMW was on par with what one may come to expect from the Hendrick Auto Group. My service advisor, Alex Nocon, was polite, professional and patient as he listened to my questions and concerns. When it came time for checking out, he was straightforward and clear regarding the current status of my car and the recommendations for continued maintenance. It was honestly a pleasure to work to with him. The attendants who helped connect me with Alex and with my vehicle were equally friendly and courteous. The coffee/snack area was clean and fully stocked. The bathroom was honestly the cleanest I think I have seen in a dealership before. Thank you, Alex and team, for another amazing experience at this dealership. I am thankful for the connections I have made at both East Bay BMW and at the Lexus of Pleasanton service and sales. More
by LillyLover
Employees Worked With
Alex Nocon
November 09, 2026
Professionally done as promised. Provide good suggestions and explain what and why should be done. Car ready as estimated. Good customer service. Provide good suggestions and explain what and why should be done. Car ready as estimated. Good customer service. More
by WEN YANG
Employees Worked With
Everardo Diaz
November 06, 2026
Amazing customer service and care was done by Bruce and the team on my 2025 M5 that experienced Drivetrain issues. They did extra care in evaluating the car and identifying other potential fixes. the team on my 2025 M5 that experienced Drivetrain issues. They did extra care in evaluating the car and identifying other potential fixes. More
by AJ
Employees Worked With
Bruce Wong, Amit Prasad
November 05, 2026
Great service and honest service. I have two BMW’s and brought both of them in for service and they are no longer under warranty. I still like the service I receive even if I pay more I have two BMW’s and brought both of them in for service and they are no longer under warranty. I still like the service I receive even if I pay more to bring them to the dealership. I was even given a loaner car. Great job! More
by Stephschipke
Employees Worked With
Freddy and Bruce Wong
October 31, 2026
I had a great experience working with Lito at East Bay BMW. He was incredibly kind, patient, and knowledgeable when helping me learn about the new BMW X5. He took the time to walk me through the vehicle's BMW. He was incredibly kind, patient, and knowledgeable when helping me learn about the new BMW X5. He took the time to walk me through the vehicle's features, explain the technology, and answer all of my questions without ever making me feel rushed. I really appreciated his professionalism and genuine willingness to help. It's always refreshing to work with someone who is passionate about what they do and truly cares about the customer experience. Thank you, Lito, for making the experience such a positive one. Highly recommend! More
by BlueRose
Employees Worked With
Lito Marquez
