Earth MotorCars / Lotus of Dallas

My Experience at Earth Motor Cars After buying this vehicle at Earth Motor Cars I noticed that the insurance was for a premium and decided to go ahead and cancel the insurance due to t After buying this vehicle at Earth Motor Cars I noticed that the insurance was for a premium and decided to go ahead and cancel the insurance due to the fact that my own insurance covered all that they offered. I submitted and sent it to the dealership first week of October. I followed up on the progress the next week and learned that they had not received the paperwork yet, but would get back with me in a few days. After they did not call me back when they said I proceeded to call the dealership and got the run around by all the departments, like I was someone else's problem. People kept promising to call me back, but it seemed every time they called it was someone else coming into the conversation and I would have to explain the whole thing over again. They also promised they had a 2nd key for the vehicle and would send it to me. After 2 weeks passed and I had not received it, I called again and was told there was not a second key and that the person I spoke to was new and didn't know what he was talking about. I have yet to receive the second key for my car and I feel that they continue to fail to make good on things they promised when I bought my car. This company never calls you back, makes promises to you and doesn't keep them and the only way to get what you want is if you physically go up there which is an inconvenience if you don't live near them. Obviously, a car is a large purchase and one of the most expensive ones a person can make. It seems the company should take matters seriously when a customer is experiencing difficulty with a purchase this financially weighty. When someone says they will call back...I expect to hear from them...not from some other person I haven't spoken to yet and who I have to explain the entire situation to again. I am frustrated, and I need things handled in an expedient manner so I can get on with my life, here. More

Great purchase and elite customer service This trip was well worth it. I flew into Dallas from MS. Bout a BMW 750i. I was in and quick. Customer service was great! Ask for Chris Faul if y This trip was well worth it. I flew into Dallas from MS. Bout a BMW 750i. I was in and quick. Customer service was great! Ask for Chris Faul if you want to be taken care of. More

Best Car Buying Experience Ever Great Experience. Staff courteous & professional, especially our Salesman David Carr. He was very personable. Timely Transaction. Recommend dealership Great Experience. Staff courteous & professional, especially our Salesman David Carr. He was very personable. Timely Transaction. Recommend dealership (David) to anyone. Left dealership very happy. More

Professionalism throughout! The Earth Motorcar purchase experience has been second to none. Over the years in the past, I've purchased vehicles from a variety of dealerships - a The Earth Motorcar purchase experience has been second to none. Over the years in the past, I've purchased vehicles from a variety of dealerships - always leaving me with a lacking experience. I can tell you that my most recent car purchase at Earth Motors sets the gold standard in service, professionalism and courtesy! I purchased the exact car I wanted, have received incredible follow-up service and a level of interest and friendliness that has never been matched in my many years of car ownership. I am highly recommending ANYONE that has an interest in a collaborative and friendly vehicle purchase experience, followed by a genuine interest in personal follow-up, to look no further than Earth Motors! More

Amazing All Around This is my second vehicle to purchase from The Earth Motorcars Team. Each time the same...red carpet treatment from the moment of contact. Now I have This is my second vehicle to purchase from The Earth Motorcars Team. Each time the same...red carpet treatment from the moment of contact. Now I have sent 4 friends and all received the same service...so 6 cars same treatment means these guys care. The cars speak for themselves!! Beautiful Cars everywhere. Finally my credit was challenged to speak lightly and it's amazing what the finance team can get done. I LOVE THIS PLACE Marcus Young More

Professional service This was my first deal with Earth Motor Cars. They have a large selection of quality autos to choose from. My salesman LJ Vargas was personable and pr This was my first deal with Earth Motor Cars. They have a large selection of quality autos to choose from. My salesman LJ Vargas was personable and professional. He made the process very easy. Financing was also a snap. I had a couple of repair issues after I purchased the car but LJ took care of these issues with no cost to me. I will purchase another vehicle from Earth Motor Cars. More

Reviewing Mr. Chris Faul Chris was very knowledgeable and helpful during the process of selling me the vehicle of my choice in which I purchased. If I were to purchase another Chris was very knowledgeable and helpful during the process of selling me the vehicle of my choice in which I purchased. If I were to purchase another car in the future Chris at earth motorcars would be my first choice, so thanks to Chris for being a great salesman to me and in my mind will have great success in the near future with big sales. Thanks a lot Chris. Anthony L. More

no hassle car buying Great car buying experience. Earth motor cars has a big selection and very competitive pricing. Chris Parish was great to work with. This won't th Great car buying experience. Earth motor cars has a big selection and very competitive pricing. Chris Parish was great to work with. This won't through without 25 words so here are the rest. More

Best experience ever! I cannot believe how simple it was to buy a car at earth motor car! first of all the showroom was immaculate, It was nice to Not see salesmen smoki I cannot believe how simple it was to buy a car at earth motor car! first of all the showroom was immaculate, It was nice to Not see salesmen smoking outside the door ! My guy Chris parish made it so easy to purchase my Audi A5 ! No pressure no haggle and no disappearing 20 times to negotiate the price I hate that! I will never buy a car from anywhere else , another important thing is the follow up! Wow! They still care a week later, with texts, emails and phone calls to make sure I was still happy, if you need a car and a truly nice guy to buy from..... see Chris parish P.s. He's always smiling too !!!!!! Thanks Chris , I'll be back!!!!! Suzette;) More

Family Earth Motors is a family friendly based dealership with a large selection of vehicles! If your looking for great prices look them up! The service was Earth Motors is a family friendly based dealership with a large selection of vehicles! If your looking for great prices look them up! The service was great! Ask for Marcus Haskins he will take care of you! More