Earnhardt Toyota

What a fantastic experience! That was by far the best car buying experience my husband and I have had. We were lucky to have Ron Pfaff as our salesperson. He was friendly and knowledgeable about the ve car buying experience my husband and I have had. We were lucky to have Ron Pfaff as our salesperson. He was friendly and knowledgeable about the vehicle we were interested in as well as comparisons. Never once did we feel pressured (which is typically expected of car sales). Ron prepared multiple scenarios for us with regard to vehicle choice, did the preliminary footwork on financing and let us think on it for the night. We returned the next day feeling more than confident we wanted to purchase the vehicle and from him specifically. We had all three of our young children with us and he made us all feel comfortable for the short time we were there. He kept our visit short by having paperwork prepped and ready, as well as the detailed vehicle. We walked into the finance office, signed a few papers and were on our way. Cameron was especially helpful in recommending (again without an ounce of pressure) logical choices for warranty and length and went above and beyond to incorporate a 5 year service plan in conjunction with a lower rate. We are very pleased with the very professional and courteous service we received from Ron and Cameron. We will without hesitation recommend Ron and Cameron to friends and family, and certainly return ourselves for future vehicle needs. More

My experience purchasing our family's new 4Runner was outstanding. Jack really took the time to explain every step in the purchase process. His genuine sense of courtesy added tremendously to the overa outstanding. Jack really took the time to explain every step in the purchase process. His genuine sense of courtesy added tremendously to the overall experience. I traveled from Las Vegas, NV to purchase my SUV in AZ...this obviously speaks volumes on the willingness of Jack to work with his customers. I will definitely be buying my next Toyota from this dealership! More

I was not expecting to buy, but they simply would not allow me to leave without giving me exactly what I wanted - good price, good trade in, good customer service. My salesman (Troy Maxwell) and his mana allow me to leave without giving me exactly what I wanted - good price, good trade in, good customer service. My salesman (Troy Maxwell) and his managers were just great to work with. They really made the whole experience pleasant! I will definitely recommend them to friends. More

I typically shy away from car buying and put it off as long as possible so I don't have to deal with the headache. I met Scott through our daughter's and decided to give him a try when it came time to pur long as possible so I don't have to deal with the headache. I met Scott through our daughter's and decided to give him a try when it came time to purchase a vehicle. Again I usually shy away from dealing with friends or even friends of friends because if things go bad I don't want it to affect relationships especially my wife and childrens. Scott oversaw the financing and was able to find a rate that was substantially better than what I had been able to get on my own and gave me a very fair trade-in on my vehicle. Scott asked Chad to "take care of me". "Take care of me" is exactly what he did. He hardly left my side the whole time and expained everything very thouroghly and answered my many questions. He helped me find a great car that fits all of my families needs (I have a wife and 4 kids) and has gone far above what was expected in making the vehicle "just right". I left with much more car than I ever thought I could get for the amount of money I could spend. The whole process was very quick compared to past experiences with other car purchases at other dealers and Chad watched the clock and made sure I was out the door in time to make my son's basketball game (which I fully expected to miss). Needless to say when I am ready to buy that FJ Cruiser I am definitely going back to Scott and Chad at Earnhardt Toyota and will not hesitate to recommend them to others. More

I recently got my 2006 Toyota Prius serviced at this dealership. I had called a few days before to set up an appointment, to which the dealer seemed more than happy to accommodate the time-frame in whic dealership. I had called a few days before to set up an appointment, to which the dealer seemed more than happy to accommodate the time-frame in which I could bring my car in. The day of the servicing, I arrived in the service department and was immediately greeted by an attendant who worked there. He asked about the nature of my visit, to which I told him I had a service that was scheduled. He radioed in the information I had just told him, and he then told me a service professional would be with me shortly. About 2 minutes later, the service professional (whose name I forget) greeted me and then gave me a summary of what kind of tasks he would be performing in the service. He was extremely professional the entire time and listened well when I spoke, which is nice as a customer. After I handed over my car, they checked to see if I had transportation back to my residence (my friend was picking me up), which was also a very nice touch. The total time the servicing was estimated at was ~2 hours, so I was pleasantly surprised when I received a call just a hair over an hour later telling me that my car was ready for pick-up. I was driven back to the dealership and paid for the servicing. The price was under $70 for the servicing, which I find quite reasonable. When I received my car after paying, they had given it a complementary wash and had cleaned the interior quite thoroughly. Overall, I had a very positive experience with this dealer, and was very happy with the results. CUSTOMER SERVICE: Excellent. The amount of professionalism was very evident in all the employees I interacted with. QUALITY OF SERVICE: Very pleased. Done promptly and well. FRIENDLINESS: All the employees I talked to seemed genially interested in my well-being and greeted me with a smile. OVERALL EXPERIENCE: Top-notch. PRICE: $70 for a servicing. That is great to me. More

Purchased 2011 Sienna from this dealer. Price offer for Purchased 2011 Sienna from this dealer. Price offer for the new sienna was good. However, the trade-in value for my car was not that good. I showed Purchased 2011 Sienna from this dealer. Price offer for the new sienna was good. However, the trade-in value for my car was not that good. I showed them a copy of KBB for my old car, but they were not giving the price closed to KBB. So I accepted offer below $1000.00 which indicated in KBB site. However, I accidentally found my car on craiglist a several days later. They put the my old car $4000.00 above the offer price for trade-in. It was kind of surprise. When they gave me the trade-in value, they were saying my old car has too many mileage and cannot sell to other people which was lie. I understand they are doing business, maybe $2000 difference I can understand. But I cannot understand $4000 difference. So if you are thinking to trade-in, please plan carefully. More

Robert Mirrer at Earnhardt was a real pleasure to work with-- he got us an awesome deal (one we were willing to drive up from Tucson to get!). His kind, laid back attitude cinched the deal for us-- perfe with-- he got us an awesome deal (one we were willing to drive up from Tucson to get!). His kind, laid back attitude cinched the deal for us-- perfect no pressure situation that we needed. THANK YOU ROBERT AND EARNHARDT! We would not hesitate to recommend to our friends and family to work with you for a great experience. More

I am a repeat customer because I liked the 2008 Tacoma I leased previously, but more important was the sales associate, Nigel Narain. I could have gone to a different dealer, but I went to Earnhardt Toyota leased previously, but more important was the sales associate, Nigel Narain. I could have gone to a different dealer, but I went to Earnhardt Toyota because of him. He is very knowledgeable, he helped me find the right financing, and he took all the time I needed to complete the deal. I never once felt rushed. I will look him up when my lease comes to a close, and I will drop his name to anyone looking for a new vehicle. More

My wife and I have bought several cars across the nation and this is the most,courteous, professional,efficient and enjoyable experience we have had. Please thank, Ron (?),Michael Landrum (earnhardt Dodge), and this is the most,courteous, professional,efficient and enjoyable experience we have had. Please thank, Ron (?),Michael Landrum (earnhardt Dodge),Paul Fox and Tom Leeper for such a stress-free, enjoyable experience. William Guesno, Major, U.S.A.F. (ret.) More

This was the best treatment I've ever had when buying a car. I went through the Costco program,but it was the treatment I received from Mr. Jack Shen that will make me return for future vehicles. Mr.Shen w car. I went through the Costco program,but it was the treatment I received from Mr. Jack Shen that will make me return for future vehicles. Mr.Shen was very honest and did everything to make me feel like I was his only concern. He wanted me to be happy and spent time with me to be sure I was. After deciding on the Rave4 and completing the leasing contract, I took the vehicle home on Thursday night 9/30/10. Over the next two days my wife and I felt the color wasn't right for us...so I agreed to call Jack (on his day off)to tell him we wanted to change vehicles. Mr.Shen insured me he would do what he could to get the color we wanted.I brought the vehicle back on Monday and Mr.Shen found the car we wanted at another dealership and completed a swap with another vehicle in his inventory. Then there was the paperwork that had to be redone, Mr.Shen took care of it all,all I had to do was sign and go. Superstition Springs Toyota can be very proud of Mr.Shen and the way he treats the public and makes them feel like their business is important. This way of doing business is an lost art,it is the way it was done in my youth and today is the secret to insuring repeat buyers. Thank you for making this easy............Steve 10/06/10 More