Earnhardt Hyundai - San Tan - Service Center

Kevin did a nice job given the bit of chaos during the remodel going on remodel going on More

I'm always quite pleased with the service; however, I had a couple of concerns this time. Although the service tech told me what they wanted to do to my vehicle, there was no explanation of associated cost a couple of concerns this time. Although the service tech told me what they wanted to do to my vehicle, there was no explanation of associated cost until the very end after the service was complete. Also, customers should be advised that the San Tan location is under renovation. Those of us waiting during service, had to do so in a trailer that was extremely cold. Had we been advised; we could have worn appropriate clothing. More

Great customer service. Kevin in the service dept. was very attentive & professional. Always a good experience. Kevin in the service dept. was very attentive & professional. Always a good experience. More

Knowledgeable and courteous in all respects. Delivered finished vehicle as promised on time. A little disappointed that a loaner vehicle was not available for an all day service appointment. Oth Delivered finished vehicle as promised on time. A little disappointed that a loaner vehicle was not available for an all day service appointment. Otherwise excellent. More

Larry Donahue and Hannah Ahlquist at Service Department took care of me on the panoramic sun roof issues I was having on my 2015 Hyundai Genesis 5.0. My car was having panoramic sun roof rails and molding took care of me on the panoramic sun roof issues I was having on my 2015 Hyundai Genesis 5.0. My car was having panoramic sun roof rails and molding problems which made awful rattle noise and not closing as it should (I had to make 3~4 attempts to shut the sun roof). Larry and Hannah did everything they could do to check with Hyundai USA Customer Relation on warranty and got the work done for me! The shuttle service was great and follow ups were awesome! Great team work from San Tan Earnhardt service team! More

It's pretty awful when the service manager doesn't know how the warranty works on their tires. I brought my car in because a tire blew out. The service guy who greeted me and his manager claimed that it how the warranty works on their tires. I brought my car in because a tire blew out. The service guy who greeted me and his manager claimed that it was driver error, that I must have hit a pot hole or something. I explained to them that was not the case and that the tire should be replaced as it was under warranty (it had about 250 miles on it). They told ME to call the manufacturer of the tire to handle the warranty and file a claim myself, and that there was nothing for them to do other than replace the tire and charge me $160. This was not the right course of action. When the tire was replaced (and I had to pay for it because they argued with me about why the tire had two massive holes in the sidewall) the manufacturer told me that the DEALER had to take the tire and submit a claim to them. It was not my job to do that. Of course by this time the tire was long gone. So I got stuck paying $160 for a tire that should have been sent back to the manufacturer, by the dealer, to process the claim. But because the service manager didn't understand that, I got stuck. I sure hope they don't think I will ever come back there and trust them to fix or service my car. The manager should be embarrassed by his unacceptable lack of knowledge about how to file a claim for tires on cars that they sell. More

BEWARE! ! this place really needs improvement when it comes to Service. I had a 2023 palisade with engine overheating issue within 2 days of purchase and had ! this place really needs improvement when it comes to Service. I had a 2023 palisade with engine overheating issue within 2 days of purchase and had to take it to this place as this dealer was the only one who was closet to where the incident happened. Till date(09/27), this service center is giving all kind of excuse to not get the vehicle repaired since I did not purchase the vehicle from them. Its been over 2 weeks and initially to get the diagnosis it took them over 72 hours and this is after repeated follow up and requesting few times by visiting them in-person. Finally, the diagnosis reveled that the radiator cooling fan is not working as it was supposed to and needed new parts. Due to parts backorder it was delayed for another week. Finally, part was delivered on 09/22 and since then, they don't want to get the vehicle fixed. Its been over 5 days as of this writing and its a nightmare to work with this service department to get repaired on a brand new vehicle with less than 150 minutes. No customer service or customer empathy. No proper communication. Will never service or purchase any vehicle at this dealership. Hyundai corporate should do something to this where they need some surveys to all who are servicing the vehicles if they really care about customers and quality of dealership. Very bad experience overall. I even discussed on an option to get the vehicle towed to different dealer for better customer service but was told this will be addressed ASAP by parts manager. Have to wait and see how this goes. More

Great service! ! Donavan was awesome! He went Above and beyond for me and even came in early to make sure I was taken care of by him! Thank you for great but expen ! Donavan was awesome! He went Above and beyond for me and even came in early to make sure I was taken care of by him! Thank you for great but expensive lol. exceptional service. More

They are super nice people! They have a collaborating team and in my pregnant condition they treated me wonderfully!! thanks guys!! They have a collaborating team and in my pregnant condition they treated me wonderfully!! thanks guys!! More

San Tan Hyundai is an absolute nightmare dealership to service your car at. I dropped my car off for a service appointment Friday, 7/22. When I arrived, I was greeted by service staff, and they let my adv service your car at. I dropped my car off for a service appointment Friday, 7/22. When I arrived, I was greeted by service staff, and they let my adviser Bryan know. When he came out, he asked what was going on with it my vehicle. I started to explain some of the problems I’m having with my car. I felt like every one of my issues was written off as normal, and without consideration, there was something wrong. After addressing my few issues, He asked what else was wrong in a very eager tone. It was like he wanted there to be a “legitimate” issue with my car. He was acting like he was going to be one the fixing, and he upset their nothing for him to fix. So, after I tell him no, that’s all the issues I’m having right now. He chose to make a very snarky comment in his exact words, “you brought me a perfect car that’s no fun, man" that is an insulting comment considering he hasn’t inspected the whole vehicle himself. He is just assumed based on what I have told him. My biggest gripe I have about my whole experience is the transparency he told me they needed for the day and should get it in tomorrow. That ended up not being the case. So, when I called the following day, 7/23, I gave my last name to the service adviser who answered the phone. He says one sec let me pull up your name here. He returns and states for the g70. I am like, no, it's an Elantra. I say my full name he says I am looking under that name. We have no record of your car on file. So I gave him my advisor named Bryan. He says he is off today. I'll give him a call, and I’ll get back to you. So, 10-15 minutes later, I get a callback. He tells me Bryan never entered a service ticket for my vehicle there, for it was never checked in the dealership. Now I know mistakes happen, but this isn’t a good one to make. He then goes on to tell me Bryan has scheduled a tech to look at my car on Monday. I was not informed of this information. I let the adviser on the phone know that I was unable to be out of my car for that long. I told him I would be down there within the hour to pick it up. Now my car should have been in located the meantime. The adviser I spoke to knew there was no record of the car. Did he really expect my car to appear out of thin air in front of the service bay check-in when I arrived? So, when I arrived, Why was it that I had to deal with the same issue I just dealt with on the phone. This should have already been resolved or is in the process of being resolved. I had told the advisor; I was coming down there to pick my car up within the hour. I shouldn’t have been bounced around being told to talk to 3 different people when I arrived. They all just ended up telling me the same answer we have no record of your car. They then started to try to insinuate and question when I dropped it off, verifying, I know I dropped it off here. Still, no one is showing any urgency in finding my car. There were 3-4 service staff members just sitting there. They all seemed unbothered by the whole situation. It clearly wasn’t a big deal to them. Finally, the service manager was informed of the situation and asked his team if they had found my car. I give him the make, model, and color of my car they finally send a guy out to find it. They should have already been on the lot looking for my car from the start. Finally, they located my car, verified it was mine, and pulled it upfront. In the end, I never received an apology from any of the staff for this mess. This must be a regular occurrence based on everyone’s urgency to find my car. This was just a big waste of my time. I do not live close to this dealership. I drove nearly 30 minutes to get they are in hopes of a good service experience. I’ve had nothing but terrible experiences with the dealers in my area. I was hoping San tan Hyundai would be different and live up to its Earnhardt no bull reputation. After the service I received this past weekend from the service department, you are all about the bull and have no respect for the customer's time. Unfortunately, I will be adding San Tan Hyundai to the list of dealerships I cannot take my car to. More