Earnhardt Hyundai - San Tan - Service Center

Even with all of the construction, Mario handled everything perfectly. Very smooth with no delays. everything perfectly. Very smooth with no delays. More

Called to set up a service appointment for a software patch to be installed that makes Hyundai and Kia vehicles harder to steal. Explained to the agent that I had read an article about the software patch patch to be installed that makes Hyundai and Kia vehicles harder to steal. Explained to the agent that I had read an article about the software patch.He placed me on hold to check with the Service department. When he came back on line I was informed the Software patch would cost $180. At that point I shared with him that the article clearly stated there would be no cost for the patch. He stated that he would like to know more about the article. I agreed to pull up the article again and call him back with the information. I returned the call shared the information and he read the article. He stated he would have to talk about with the Service department and placed me on hold. When he got back returned i was informed the Dealership had not received any information about the patch and there was nothing they could do. At that point I shared my concerns and told him I would call back in one week. After getting off the phone with the Dealership I decided to call Hyundai Corp. Explained the situation and the conversations I had with their Dealership and was asked to provide some information . . . Name, Phone Number, Email Address, and the last eight of my VIN Number. In a matter of 5 minutes I was informed that my car did not need a patch. My car already has an immobilizer which is what the patch creates in cars that need it. Thank them for their help and hung up. Decided to call the Dealership back an let them know how my call with Hyundai went and suggest they share the information with the Service department for any future calls they may get regarding this issue. Was told that they didn't think it was necessary to pass the information to the department and ended the call. I certainly hope any future calls are not handled this way! More

They were able to get me quickly, determine repairs required and completed the work on a timely manner. Definitely go back. Thanks Larry!!!!! required and completed the work on a timely manner. Definitely go back. Thanks Larry!!!!! More

The construction is a bit disconcering, but Caleb made the experience palpable. His job has been made much more difficult, but did not experience an issue. the experience palpable. His job has been made much more difficult, but did not experience an issue. More

Dealership under construction, but was set up to make customer service experience memorable. Good experience. customer service experience memorable. Good experience. More

A great service experience for a routine maintenance. Rami was courteous and helpful. I will return again. Rami was courteous and helpful. I will return again. More

awesome service department, staff got my vehicle in and out earlier than expected! Comprehensive report at end of service performed! out earlier than expected! Comprehensive report at end of service performed! More

Caleb went beyond my expectations in making sure that I got my car serviced with out an appointment. Because of the remodeling that is going on I was unaware that only appointments are honored no walk in l got my car serviced with out an appointment. Because of the remodeling that is going on I was unaware that only appointments are honored no walk in like before. Since I did not have appointment and would take weeks to get one he provided service within a day. Thanks Caleb you are awesome!! More

I had a wonderful experience with them, they know the job and helpful. Keep it up guys and helpful. Keep it up guys More

You have always been polite and thorough when dealing with us regarding our 2013 Sonata. The clientele is consistently pleasant and polite...from the first contact in the service area, to the service ad with us regarding our 2013 Sonata. The clientele is consistently pleasant and polite...from the first contact in the service area, to the service advisors. Thank you Caleb, Jason, Hannah. On 1/23/23, we brought our vehicle in for several fixes. Since we couldn't wait 3 hours, their shuttle driver (name slipped my mind) took us home in a timely manner and was very nice, friendly, attentive and caring. That is a wonderful service to offer to clients so we appreciated that. The only downfall was the inconvenience due to major remodel. So that was a bit of a disappointment, especially to my husband who enjoyed the coffee, TV, snacks usually normally offered. But no big deal. Thank you for putting up with grumpy, grouchy, impatient people who are stressed to begin with, and for dealing with them delicately. I'm rating a 4 rather than a 5 for one reason...that is when calling to make an appointment or inquire about something, I always get an answering machine and the majority of the time, no one calls back and I have to call again. Other than that, good work! Debra and Ray More