Earnhardt Hyundai North Scottsdale

This, the Genesis sedan, is my first Hyundai. I traded in an Acura TL and my previous cars were a Lexus, a Mercedes and a BMW. I was really impressed by the quality, drive and spaciousness of the Hyundai Gen an Acura TL and my previous cars were a Lexus, a Mercedes and a BMW. I was really impressed by the quality, drive and spaciousness of the Hyundai Genesis. I'm 6'4" and when I adjusted the front seat I was also able to sit in the back seat comfortably. The road handling was superb, the car is Lexus' quiet and the acceleration was there when needed. But why did I really get the car...it was the interaction with the salesman Carl Pickett. I have bought many, many new cars over my lifetime and working with Carl was the best experience ever. He was very knowledgeable about the car, it's features and nuances. Carl always had a smile on his face, he never hassled me and when the car was delivered he ensured I knew everything that I had to know. He wouldn't let me go until we did "pair" my phone, (not an easy thing to do with the Droid). If you go to buy a car at this dealer, ask for him, you won't regret it. BTW, I got the price I wanted. I can't end this review unless I also mention the parts manager, Doug Bjarko. I spent some time with him talking about cars and installing a new grill. He was just as pleasant to work with as Carl. This is by far, a customer friendly dealership with great deals. More

I have bought (2) cars from Earnhardt in the last 45 days... a 2012 Genesis and a 2012 Veloster. Both are excellent cars and fun to drive. Carl Pickett was my guide on both cars and was patient, profess days... a 2012 Genesis and a 2012 Veloster. Both are excellent cars and fun to drive. Carl Pickett was my guide on both cars and was patient, professional and was actually fun to be around unlike most salesman that try to push you into buying a car. The whole dealership was very friendly and clean. The waiting area has a nice flat screen T.V. and comfortable chairs unlike some other dealers I have been at in the past for maintenance. Lastly, I feel like I got a very fair price on my trade-ins and as well as the price of the new cars. I would like to extend my gratitude to Carl Pickett and the staff of Earnhardt for making both experiences at buying the Genesis and Veloster fun and exciting. Sincerely M. Riley More

My salesman, Mike Smith, was extremely helpful and friendly. I am not well experienced in purchasing automobiles, so Mike was very patient and kindly answered all my questions, which were many... friendly. I am not well experienced in purchasing automobiles, so Mike was very patient and kindly answered all my questions, which were many... Overall, it was a great car buying experience, thanks to the excellent customer service and client care provided by Mr. Smith...... Sincerely, Lori Brooks More

The entire experience was very satisfying. Everyone at the dealership that we came in contact with was very friendly, professional and helpful. Even though we were shopping for a low end auto, we were tr the dealership that we came in contact with was very friendly, professional and helpful. Even though we were shopping for a low end auto, we were treated like high end shoppers. People like that! Thanks again for all you did. By the way, we love the Accent. It looks great, drives great and is perfect for what we need. We appreciate you! Bill & Janie Kidd. More

I had a horrible car buying experience when it was Discover and it has carried over and I would say gotten worse not that Earnhardt bought them out. I have bought a lot of cars in my lifetime and hav Discover and it has carried over and I would say gotten worse not that Earnhardt bought them out. I have bought a lot of cars in my lifetime and have never complained but I feel very strongly about this. If this dealership wasn't so close to my house I would avoid. I have to chase them down to find out what's wrong with my car. One time they had my car for a week and no one called me to tell me anything. Then if your lucky you get a email saying your car is ready. A email? Sorry you can't be that busy that you can't pick up a phone. Now I hear there down to one service advisor as of Feb 11. I have to wait 5 days to get my car in because of one advisor. aren't the mechanics still working? It just keeps getting worse. I bought my so called Sonata " Certified" only to find out the front bumper had been repaired because the bumper got hit. I now have to pay 1000.00 for a replacement. Certified? It was suppose to mean no accidents. This dealership better get it's act together. I would never recommend it. My Sales person threw a fit right in front of me when he found he wasn't going to be paid until the next pay period because I had to come back in two days with a certified check. Who does that in front of a customer? Then no one did a walk around and I drove off with less then a quarter tank in my car. I was so upset I turned around and complained and they filled it up to 3/4 of a tank. How cheap. I want anyone who reads this to know I am not a complainer by nature. This is the first review I have ever written on a dealership. More

Quick reponse, but never was a bother by phoning daily as some dealers have. My husband said "it was a pleasant experience" which one never says about car dealers. The customer service was great with extra some dealers have. My husband said "it was a pleasant experience" which one never says about car dealers. The customer service was great with extra touches not expected. I acutally liked our salesman. I would go back to this dealership and Bill Johnson! More

Pleasant experience for a generally painful chore. (trading cars every few years as one wears out) I would highly recommend trading with this dealership. Thank you, Sean. (trading cars every few years as one wears out) I would highly recommend trading with this dealership. Thank you, Sean. More

This dealership is Discover Hyundai. We purchased a brand new sonata that was driven from Yuma Az to Scottsdale for us because we selected a color that Discover did not have. When the car was a little over o new sonata that was driven from Yuma Az to Scottsdale for us because we selected a color that Discover did not have. When the car was a little over one month old with just 2600 miles on it the engine blew up on the freeway going 70mph when we were over 250 miles from home. Discover refused to accept the car back. The very professional roadside service folks towed us to Jim Click Hyundai in Tucson who were very accommodating. Since Discover would not accept the car back because it required a brand new engine we were rudely told by the sales person Carl that we had to deal with the corporate office in California. We were forced to rent a car and were without our brand new car for one month while we were haggling back and forth and the new engine was put in. Not once did anyone at Discover Hyundai in Scottsdale contact us to offer ANY assistance. We did not want the car back and as it turned out no one did. We were forced to lose $4000 and purchased a turbo Hyundai from the dealer in Tucson. Then corporate Hyundai told us we had to pay the additional $15 per day over the $30 allowance for the rental. We had to return the rental car 250 miles to pick up the new one. This raised our payment significantly to Incorporate the $4000 loss on a car we drove 2600 miles as my wife refused to get back. Into the lemon car. We are now stuck with our new Hyundai and a very bad taste in our mouths. Discover Hyundai has the worse customer service I have ever encountered in my 35 years of purchasing cars. Corporate Hyundai also does not have the customers interest at all. Can't wait to sell our car and go to a dealer that stands behind their product. Carl was a rude, unprofessional salesperson who should not be in the car business. More

Why did I NOT buy my Sonata here?? Their service is AMAZING! I stumbled upon them when Hyundai roadside assistance towed my car there by mistake. Yesterday I noticed my right tail light was hanging AMAZING! I stumbled upon them when Hyundai roadside assistance towed my car there by mistake. Yesterday I noticed my right tail light was hanging off, so I brought my car in to Earnhardt since they are near my office. They checked BOTH tail lights and found the same problem on the left as well, and replaced that one too. The contrast in service here vs Chapman Bell Road where I bought the car is night and day! My car did not start 3DAYS AFTER 15K SERVICE at Chapman Bell Road. Clearly they did not check the battery, since it died a few days later. This would never happen at Earnhardt since they took the time to they do a full under the hood inspection AT NO COST! The waiting area is lovely, there is a PC with internet available, comfortable seating, and an airy and open feel to the place, along with popcorn, bottled water, and healthy snacks along with treats. Thank you Adam Rodriguez for taking such great care of my car! More

I worked with TIm for about a year that I lived in AZ - moved back to Seattle in September 2011 and I'm sorry I won't be able to continue to work with him and take my car into Discover Hyndai for it's rout moved back to Seattle in September 2011 and I'm sorry I won't be able to continue to work with him and take my car into Discover Hyndai for it's routine service. All I can say is, Tim is FANTASTIC to work with !!! You won't regret coming here for service or repairs! More