Earnhardt Hyundai North Scottsdale

I am new to the Scottsdale area, and was in need of a dependable car. After visiting a few different dealerships in town, I felt comfortable with the service, knowledge, and honesty, I received at Earnh dependable car. After visiting a few different dealerships in town, I felt comfortable with the service, knowledge, and honesty, I received at Earnhardt Hyundai North Scottsdale. Jim Tonelli is the first person I spoke with on the phone, and then Sean Pieper was helpful with the introduction to the vehicles. After I decided which car to purchase, Ryan Plunkett, was also highly knowledgeable, as to the best finance options for me. Shopping for a car, can be a hassle, but I have to say this was a pleasant experience, and I would definitely recommend all three of these guys! Sandy More

Best car buying experience ever. Sean and Ryan were transparent, honest and worked for us as well as the dealership. Great people, great results. Warren and Lynn Mason transparent, honest and worked for us as well as the dealership. Great people, great results. Warren and Lynn Mason More

It did not take long for this dealership to respond to my review - less than 2 hours, which is impressive. After speaking with the general manager, the dealership is making an effort to resolve my complaints review - less than 2 hours, which is impressive. After speaking with the general manager, the dealership is making an effort to resolve my complaints. If everything is resolved accordingly, I will upgrade my review and feel better about recommending this dealership in the future. Updates: 1. PAYMENT: Another miscommunication - resolved to my satisfaction 2. ATTENTION TO DETAIL: Name and address are now correct, but it is not evident where this error happened or how. All of the paperwork at the dealership had the correct information. The ball was dropped somewhere between the paperwork leaving the dealership and making it to Hyundai Finance. It is correct now, so the issue is resolved, though I am still unsure of how the error ever occurred. 3. SERVICE: appointment is scheduled, will update if a resolution is reached 4. SALES: I still stand by the overall customer experience I had, which was excellent, friendly, and professional. I am not aware of any fault on the "sales" side for the issues I have encountered. ------------------------------------------------------------------------------------------- I feel compelled to update this review based on my experience over the first month and a half of ownership. I would never recommend this dealership to anyone,but especially not to a first time car buyer. I do not know quite where to begin, but here are the biggest issues I have experienced since purchasing my vehicle: 1. PAYMENT - The biggest, and most important. I was told explicitly that my first payment would not be due for 45 days. I have received no information regarding payment up to this point, and I called the dealership with no return phone call, so I took it upon myself to look up what was owed on the car and when my first payment was due via the Hyundai Motor Finance website. Well, the first payment was due 21 days ago - I received no statement and no information regarding a payment (which as already stated, I did not expect to be due until April), and the second one is due next week! So, I called the corporate office, and this leads me to my second problem with this dealership... 2. ATTENTION TO DETAIL- Why? They spelled my name wrong when the car was registered with Hyundai; they put my address from a year ago when my correct address was clearly on my license, they put an incorrect phone number, and they did not send the terms of my agreement to HMF- when pressed for detail about what makes up the payment, there was no information available. I have not received any written communication from the dealership or from HMF about payments that were due, which could be explained by the fact that they pulled an old address from 10 months ago, but I am still having my mail forwarded, so I am not going to give them any allowance for not even sending me a statement now for two payments. 3. SERVICE - The service team is professional and friendly, but they told me I was crazy (in a nice way) because I have now complained to them twice about the bluetooth function in my car not working. Calls get dropped on the bluetooth repeatedly, but the call is still active on my phone. I even took my phone to Apple to get it replaced, and the bluetooth still fails on me repeatedly. But, since they could not figure out what causes the drops, they were unable to fix it. This is a brand new, 2013 model - the car has less than 1000 miles on it, but I am the one that is crazy and its the phone's fault, not theirs. The car also had a vile burning smell for the first two weeks I drove it, but I was told this could not have been the case, nothing burning in the car. OK...I said there is a problem, they say there is no problem. Not sure how to handle that. 4. SALES - The sales team is VERY good at what they do: eloquent, friendly, accommodating, but they do not have your best interest in mind. I am an engineer for a software company, I am certainly not a stupid person, so I am well aware that they have to make money. But the "miscommunications" are so rampant at this point, I do feel I have been taken advantage of- or at least misdirected. I will never purchase a Hyundai again, but more importantly, I would NEVER recommend this dealership to anyone in the Valley...they are professional and friendly, but more than anything they are deceitful and have no mind for detail, only to move cars off their lot. I am positively furious about the treatment I have received thus far. I cant wait to put this whole negative experience behind me. --------------------------------------------------------------------------------------------------------------------- ORIGINAL REVIEW: I purchased my first car from this dealership In February, and I am positively thrilled with the shopping experience I had. As a first time buyer, I was apprehensive, and deeply concerned about feeling taken advantage of. I did considerable research so I would know exactly what car I wanted and chose Earnhardt based on the rave reviews I read online about their excellence in customer service. The internet reviewers did not disappoint! By the time I left, I felt like a part of the family. Bill, Bob, and Ian were spectacular to work with, and made every effort to make sure I was comfortable with my choice and that I was getting the best deal for my money. I would never think of going anywhere else to purchase a car in Arizona! It was a pleasure to work with this team, and I would do it again and again. More

Having worked in the automobile business for 20 years, 15 with an american manufacturer and 5 at a retail dealership, and having in the course of my tenure in the business been in over 300 dealerships in 7 s with an american manufacturer and 5 at a retail dealership, and having in the course of my tenure in the business been in over 300 dealerships in 7 states, I would recommend Earnhardt Hyundai in North Scottsdale without any reservation of any kind. This dealership and everyone I came in contact with was appeared to put me the customer first. All dealerships appear outstanding if everything goes well. You really see the true character of a dealership if there are some unexpected issues as was the case in my sale. I can assure you nothing changed as the issues became apparent and resolved with a smile and a concern for the customer. To each and every person that assisted me I say thank you. More

Tony gave us great service, surprised us by his excellent knowledge, was friendly, helpful and actually appeared to us like an independant consultant, not a Hyundai sales rep. After the sale, he still sup knowledge, was friendly, helpful and actually appeared to us like an independant consultant, not a Hyundai sales rep. After the sale, he still supported us to get the car serviced and answered all questions we had thoroughly and showed great competence. More

Tony Wahl was very helpful. He made the car buying experience a delight. Tony is very polite and quite funny! I would recommend Tony and North Scottsdale Hyundai to everyone who would like a no has experience a delight. Tony is very polite and quite funny! I would recommend Tony and North Scottsdale Hyundai to everyone who would like a no hassle and enjoyable car buying experience. More

Have to say...I don't usually care to even purchase a car but Michael Smith listened to my list of "Wants" and guided me along turning the task into a pleasant experience (I purchased something I had not car but Michael Smith listened to my list of "Wants" and guided me along turning the task into a pleasant experience (I purchased something I had not even researched because it suited my needs and he saw that). I had gone onto a previous car lot in the Scottsdale area and walked away because the salesman was just no good and high pressure. Michael was knowledgeable, considerate, and as I said listened. Ian was a great help as well and doesn't let dust settle. The entire staff at Earnhardt Hyundai makes a great team! Thanks!!!! Michael seems like more than just a Car Salesman ... now a friend as well! More

After visiting several other prominent Hyundai dealers in the valley and not finding what we were looking for, it became very clear from the first interaction with Sean Pieper that he knew what he was doing the valley and not finding what we were looking for, it became very clear from the first interaction with Sean Pieper that he knew what he was doing and would give us the service we were looking for. The overall experience was excellent and we are happy to recommend the dealership to our family and friends. More

After there was some confusion in the pricing of our new Santa Fe, Jim Tonelli was extemely open to work with my wife and I and come to an agreement. Sean Pieper was professional as I was referred to him b Santa Fe, Jim Tonelli was extemely open to work with my wife and I and come to an agreement. Sean Pieper was professional as I was referred to him by a friend who had purchased from the dealership. Meeting the other support people expecially Ian Parker and completing the purchase, I can state we are pleased with the service and process in purchasing our Santa Fe. Follow up had been excellent as well. Our hope is that we have found a dealership and contacts that we serve us well going forward. More

salesman was very friendly and helpful. especially when it turned out i asked to purchase a manual when i really wanted an automatic. he fixed my mistake and was really helpful through the entire process. it turned out i asked to purchase a manual when i really wanted an automatic. he fixed my mistake and was really helpful through the entire process. would buy from again. More