Earnhardt Hyundai North Scottsdale

This dealership had a car I have been looking for with all the amenities so just like any car buyer here I’m sure you can image how I excited I was to finally find “the one” . I contacted them and wanted all the amenities so just like any car buyer here I’m sure you can image how I excited I was to finally find “the one” . I contacted them and wanted to proceed forward with purchasing. They said that they work with people out of state all time and they were very friendly. But my issue was with my pre approval and finance… I have a pre approval ready to buy the car check In hand from a military friendly bank, and the finance team here will not sell me the car with out running my credit…..I have no idea why if someone had check or cash at hand and everything is legit and can be verified why does my credit still have to get ran… I was told this is “protocol with all dealerships”…. I have bought several cars in my life time, local and from a far and NEVER ran into this issue… yes I have had people still try to run my credit but once I verify everything with the bank or xxxx I don’t even mine waiting till everything is cleared with the bank to receive the car. Most places would want to sell the car but I guess not this place because they are selling loans and not cars. Lastly yes I know you can pull someone credit several times in the month for the same thing with out credit being affected… Number 1.. even within the month your credit can get pulled enough times that it will affect your credit so don’t let them say they can pull it unlimited times that’s a lie… Number 2… I am ex military, and if the person at finance was ex military like he said he was he should know giving out PII like your social unnecessary amount of times is definitely something we don’t do. So yea wasted my time and now must be on the search again thanks… - CARLOS More

I worked with Jerry Getz who welcomed me immediately and worked very hard to get my issue resolved. He then introduced me to Tyler in the service department who provided me with a loaner car. They were quic worked very hard to get my issue resolved. He then introduced me to Tyler in the service department who provided me with a loaner car. They were quick, efficient and got me right in and fixed my issue the same day. Ibraham and Santa were also top notch in the sales department. More

Have only had good experirences. Bought my car there. Had it serviced there. Cody did his job well. Bought my car there. Had it serviced there. Cody did his job well. More

Terrific communication and customer service. Farid went the extra mile to help us find the perfect car. Farid went the extra mile to help us find the perfect car. More

Cody in the service department is excellent. He was friendly, professional, and thoroughly explained the service/pricing for my vehicle. Overall, I had a great experience at Earnhardt Hyundai. He was friendly, professional, and thoroughly explained the service/pricing for my vehicle. Overall, I had a great experience at Earnhardt Hyundai. More

Cody in the service department was wonderful He communicated in a courteous and professional manner communicated in a courteous and professional manner More

The time finally came when our air suspension went out on our 2015 Equus Ultimate. Kelly was (& always is) beyond helpful in scheduling this and keeping us up to date on progress. And to our surprise the car our 2015 Equus Ultimate. Kelly was (& always is) beyond helpful in scheduling this and keeping us up to date on progress. And to our surprise the car was done much sooner than expected! An all around excellent experience. More

Everyone at this dealership goes above and beyond to deliver an outstanding customer service experience! Both the sales and service departments are exceptional! deliver an outstanding customer service experience! Both the sales and service departments are exceptional! More

Cody is friendly, articulate, clear and very helpful. He made sure my wait was not too long. He made sure my wait was not too long. More

Colin was fantastic to deal with, no pressure at all! . My wife and I got a great deal and Colin stayed with us through the whole process. Then he and Tony followed up after the sale and delivery to ma . My wife and I got a great deal and Colin stayed with us through the whole process. Then he and Tony followed up after the sale and delivery to make sure everything was taken care of. I would highly recommend Colin and Earnhardt Hyundai! More