Earnhardt Honda

Service maintenance My Honda Pilot has been maintained by the Avondale Honda service department since I bought it new December 2009. My service rep is Alvin Tanksley. Alv My Honda Pilot has been maintained by the Avondale Honda service department since I bought it new December 2009. My service rep is Alvin Tanksley. Alvin is excellent about explaining things and getting my car appointments in that work with my schedule. I would highly recommend Alvin and the Avondale service department. More

Wonderful experience Adam Savard our service advisor was outstanding. He was very professional and treated me with respect. I went for an oil change and he explained every Adam Savard our service advisor was outstanding. He was very professional and treated me with respect. I went for an oil change and he explained everything to me about what he was going to do and what I needed to do. He also gave me a time estimate that was correct. He called me and explained what needed to be done with my car. My experience was amazing. I will recommend Honda to all my friends and family. More

salesman & support Great job, Jesus Cornejo. Thank you for your concern & care. Your help was very informative & helpful for getting to know the vehicle. See you tomo Great job, Jesus Cornejo. Thank you for your concern & care. Your help was very informative & helpful for getting to know the vehicle. See you tomorrow. More

I will never purchase a vehicle to own ever again. I called Earnhardt to ask about a CR-V. They told me they had the perfect model for me that was in my price range, and asked for a $1000 deposit to re I called Earnhardt to ask about a CR-V. They told me they had the perfect model for me that was in my price range, and asked for a $1000 deposit to reserve the vehicle because they only had one and someone was interested in the car. I paid the $1000 thinking I had the option to change my mind. I did not know I was buying the car right there. I needed some extra time to save some more money for the down payment so I could get the loan from my bank. I asked them to refund my deposit until I could have my financing in order, and then I would inquire again once I had the loan ready. I was told the deposit was non refundable, but they would be willing to hold the car until I was ready. When I placed the deposit, I did not know I was purchasing the car. No one told me the deposit was not refundable, and I never even got any paperwork or signed anything. I could not get my money back, so I decided to let them hold the car until I had the down payment ready as they suggested. I purchased the CR-V two months ago. Sales experience was nice, but they told me I had to pay a whole bunch of extra dealer fees that was with every vehicle no matter what. I did not know about these fees until the very end, because this is the first car I ever bought; but I paid it. In addition to these dealer fees, I found out I was charged a lot extra for stuff I did not want. Window tinting, but the car was already tinted at the factory. Paint protection I did not want. Many other things I did not want. I was even charged for a first aid kit, which I did not ask for, but also did not even have in the car. I actually would have liked to have the first aid kit, but no one told me it was an option. I don't know why I was charged if I did not get one though. They told me overall I was paying less than invoice when I asked about it, so I thought I was still getting a good deal. I scheduled my first oil change, and when I showed up, I was told my vehicle would be ready in 30 minutes. I was there for 4 hours. While I was there I was looking at some other cars. I was bored so I asked about different cars and stuff. I then got curious and asked if I could see the invoice for my car I purchased a few weeks ago and they printed it for me. My heart almost stopped as the invoice certified by J.P. Morgan was 35% less than what I was told when I bought the car. I brought this to one of the sales people, I did not catch his name because he just smiled at me, winked with one eye, turned around and walked away. Finally after I found someone else they went and got the General Manager. He told me the additional money was the dealer prep fee. It seemed like a lot of money for prepping a vehicle, so I searched it when I got home. Lots of sites say the fee is a false fee, other sites say the fee should not be more than $500. I do not know what is true anymore. I was lied to and paid OVER ONE THIRD of what I was supposed to pay according the the J.P. Morgan invoice. When I told my friend about my experience, she told me that the deposit in the beginning is supposed to be refundable because I did not agree on any pricing or even agree to buy the car. She told me she thinks if it was non refundable I should have got some paper work or something. So I personally feel like I was stolen from. I do not know how all of this is legal. I decided not to go to Earnhardt Honda for my future service appointments. I did not know what else to do so I took my losses. Now after two months of ownership, my CR-V is going through oil every 2,000 miles. This was the final straw and what caused me to put this review on Dealer Rater. Not only was I blatantly lied to and grossly overcharged, but now the entire engine is defective! This has been my first and probably last car buying experience. I would rather lease a car from someone honest, or take the bus or a taxi. I will never shop at any Earnhardt dealership ever again. I also will never buy or consider a Honda ever again. It took me so long to save all that money and now it is just gone. -Bethany A. More

I love my vehicle and the service department I purchased my very first vehicle in 2015. To this day I've been happy with my purchase! The Honda Service department is great! Ricky and Tyler always I purchased my very first vehicle in 2015. To this day I've been happy with my purchase! The Honda Service department is great! Ricky and Tyler always make sure me and my car are well taken care of. Taking my car for maintenance never feels like a chore. Once I finish paying off my car, I will be purchasing from them again! More

Excellent service!!! Moe Jaber, Rysham Jaber, Rafi Jaber, and Marty Callan were all super helpful and went above and beyond to get me the best deal possible! Ask for Moe, Moe Jaber, Rysham Jaber, Rafi Jaber, and Marty Callan were all super helpful and went above and beyond to get me the best deal possible! Ask for Moe, he was very knowledgeable about all of the features and was super professional! Overall, it was a great buying experience and I would definitely recommend this dealership to all of my friends and family. More

Excellent service My service advisor Jesse kept me advised about the service on my S2000. There were no surprises and the tech used the Mobile 1 I bought with me. Price My service advisor Jesse kept me advised about the service on my S2000. There were no surprises and the tech used the Mobile 1 I bought with me. Price was fair. I will return. More

Super Sales and Service Bought our Accord here and will buy our next one here. Excellent price and no hassle of rush. Very honest people. And service is excellent and reas Bought our Accord here and will buy our next one here. Excellent price and no hassle of rush. Very honest people. And service is excellent and reasonable in price - and we get none of this "oh, by the way you need a ...." once the car is on the rack. Twice as far away as our previous dealer/service bunch, but well worth the drive! . More

GOT WHAT I WANTED! I LET JOHNNY KNOW EXACTLY WHAT I WAS LOOKING FOR, HE MADE SURE I GOT IT! AND THEN SOME! I LOVE MY HONDA !!! THANK YOU JOHNNY! I LET JOHNNY KNOW EXACTLY WHAT I WAS LOOKING FOR, HE MADE SURE I GOT IT! AND THEN SOME! I LOVE MY HONDA !!! THANK YOU JOHNNY! More

Service department The service department is amazing and so helpful!! Highly recommend it! The service is done in a timely manner and they contact you as soon as your ve The service department is amazing and so helpful!! Highly recommend it! The service is done in a timely manner and they contact you as soon as your vehicle is done. More