Earnhardt Chrysler Jeep Dodge Ram - Service Center

We were in the dealership, to have an oil change done on We were in the dealership, to have an oil change done on our 2012, Liberty. With time on our servicing, we looked at some of the new 2014, Cherokee We were in the dealership, to have an oil change done on our 2012, Liberty. With time on our servicing, we looked at some of the new 2014, Cherokee. We were approached by a few sales people, while we were "looking". Jacob Dufurrena, offered to answer any questions, we may have on the Cherokee models... Well six hours later, we were driving home with a new 2014, Latitude Cherokee. This sales person, showed us the true meaning of "no pressure salesmanship". He showed that he, and the dealership, he works for, will work to please the wants and needs of a customer, who is looking for a rewarding experience, in a new car purchase. Chris Hanson, the sales manager, was also instrumental in making this sale, a reality. We are very pleased, with the Earnhardt Dealership, their management team, and the sales people, that are promoting and reinforcing, a quality service. More

Wife brought car in at 4pm to Service Dept for a check-engine lamp. Service Dept Hours show open until 6pm. Was told car would have to remain overnight. Called Service Dept and made arrangements wit check-engine lamp. Service Dept Hours show open until 6pm. Was told car would have to remain overnight. Called Service Dept and made arrangements with Bill for my wife to come in the 1st thing the next morning to have it looked at. She arrived at 7am, 2.5 hours later and the car still has not been looked at. We have been loyal customers at Earnhardt. We will not be back and will no longer refer our friends and family. Extremely disappointing. More

2010 jeep wrangler recall for brake lines.Called service dept.for an appointment.Service Rep.told me to bring my jeep in at 8am 09/11/10. When I arrived,I was told that they would have to order the parts. I dept.for an appointment.Service Rep.told me to bring my jeep in at 8am 09/11/10. When I arrived,I was told that they would have to order the parts. I am now looking for a jeep dealer in the east valley to do the work. What awaste of a saturday morning. More

I was considering purchasing a 1998 Jeep Grand Cherokee with 100,000 miles and took it to me assessed. I asked ahead of time from Bill Zeman as well as his assitant that they spare no expense and find any with 100,000 miles and took it to me assessed. I asked ahead of time from Bill Zeman as well as his assitant that they spare no expense and find any damaged parts that might need replacing or serviced so that I understand the *actual price* of the vehicle. I made an appointment for 2:00pm. I arrived on time, Bill was out to lunch. 15 minutes later, the vehicle was taken for the assessment. 45 minutes later, I received a, "Wow, you should buy that car, there's nothing wrong with it!" from Bill Zeman, service manager. Funny thing was that the owner had told and showed me a broken/disconnected sway bar linking (suspension) which was audible and obvious, a broken seal/bearing in a U-Joint in the front Right axle which was also audible and obvious, as well as a transmission-area leak which was dripping when I drove it in! The excuse was the car had low miles (100,000), they don't usually check the four-wheel drive system at all, and they noticed the low transmission fluid and topped it off, but did not connect that with the leak or any potential problem. Aaron the service person verbalized this with me and the manager. More

Purchased 2006 Chrylser Pacifica. Sales rep Thomas did a great job with negotiation then totally dropped the ball on follow-up adjustments. DEaler had car for over a week and when it came time for pickup on great job with negotiation then totally dropped the ball on follow-up adjustments. DEaler had car for over a week and when it came time for pickup only half the checklist had been taken care of. Accessories manager Robert Taylor spent more time pointing fingers and placing blame elsewhere for screwups in ordering parts than in expending the energy to do the job right to begin with. Thomas and his manager Gerry intervened to 'mediate' - this led to an offer to not only refund still-uninstalled parts cost but to install those same parts gratis. Check with parts finds Thomas never ordered parts as he claimed. Only received the refund, and now Thomas and Gerry do not repond to inquiries on replacement installation. Avoid them if you're looking for thorough follow-up and competent service on delivery of a new vehicle. More