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Earnhardt Chrysler Jeep Dodge Ram - Service Center

Gilbert, AZ

4.5
415 Reviews

415 Reviews of Earnhardt Chrysler Jeep Dodge Ram - Service Center

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September 27, 2022

Very attentive, showed interest in each issue. Showed respect and gave a feeling of trust More

by Circpro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
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Sep 28, 2022 -

Earnhardt Chrysler Jeep Dodge Ram responded

We are pleased that you felt comfortable during your visit! Can't wait to see you again! Regards, Luke Morris Service Director luke.morris@earnhardt.com

September 10, 2022

Randy always takes care of our needs and follows up promptly! We are glad we purchased from this dealership. More

by Terramefford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy
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Sep 12, 2022 -

Earnhardt Chrysler Jeep Dodge Ram responded

Randy is awesome and it's no surprise that he always takes such good care of you! We look forward to serving you again! Regards, Victoria Smith Victoria.Smith@earnhardt.com

September 04, 2022

Service department is always reliable and accurate. Recent service was very helpful. Never been disappointed. More

by Astromrl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
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Sep 06, 2022 -

Earnhardt Chrysler Jeep Dodge Ram responded

It's a pleasure to see that you always receive the service that you deserve! Hope to see you soon! Regards, Luke Morris Service Director luke.morris@earnhardt.com

August 17, 2022

i am always completely satisfied by the service I receive at Earnhardt. The staff is professional, friendly and knowledgeable about their products. I would recommend them highly. More

by wayne.gallo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
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Aug 18, 2022 -

Earnhardt Chrysler Jeep Dodge Ram responded

It's so great to hear that our team constantly takes such good care of you! We really appreciate your feedback and hope to see you back again soon! Regards, Luke Morris Service Director luke.morris@earnhardt.com

August 10, 2022

Great service, Alan was great to work with and great communication I would recommend them thanks!!! More

by Nate C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Clark
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Aug 11, 2022 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi Nate, we are proud of Alan and his efforts to provide you with a positive visit and we look forward to working with you again! Regards, Luke Morris Service Director luke.morris@earnhardt.com

August 09, 2022

Thank you Megan for your service. Look forward to my next oil change. I will definitely recommend you guys to my friends and family. More

by Ntorres97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan and Alejandro
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Aug 10, 2022 -

Earnhardt Chrysler Jeep Dodge Ram responded

Megan is awesome and we will be sure to let her know about your kind words! We hope to see you at your next service visit! Regards, Luke Morris Service Director luke.morris@earnhardt.com

August 06, 2022

I’ve always received excellent and exceptional service every time I get my vehicle serviced. The service dept. staff and the entire staff are always there to answer your questions and accommodate you. More

by geeba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Underwood
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Aug 08, 2022 -

Earnhardt Chrysler Jeep Dodge Ram responded

We are pleased to hear that you always receive the service that you're looking for! Thank you so much for your loyalty and we hope to see you soon! Regards, Luke Morris Service Director luke.morris@earnhardt.com

Aug 08, 2022 -

geeba responded

I have always received excellent service. Excellent customer service.

August 06, 2022

Awesome. Repairs were done in 1/2 the estimated time. Josh was very kind and thoughtful. More

by lkweav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh
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Aug 08, 2022 -

Earnhardt Chrysler Jeep Dodge Ram responded

We are proud of Josh and his efforts to take such good care of you! Please let us know if there is anything else we can help you with! Regards, Luke Morris Service Director luke.morris@earnhardt.com

August 03, 2022

As always great service from the service department mechanics and staff. My service rep Brian Lamch is courteous and always keeps me up to date on the status of my SUV. Thx too all. More

by Scotty b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Lamch
Report | Print
Aug 04, 2022 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi Scotty, we are thrilled to hear that Brian always takes such great care of you! We look forward to seeing you at your next service visit! Regards, Luke Morris Service Director luke.morris@earnhardt.com

August 03, 2022

I contacted the dealership for tires and alignment. This is the dealership I bought my 2021 Ram. It took several calls to get to the right person, but finally got to the scheduler to plan my appointm More

by bobfesmire
Recommend Dealer
No
Employees Worked With
Luke
Report | Print
Aug 03, 2022 -

Earnhardt Chrysler Jeep Dodge Ram responded

Bob, We appreciate both your patience and your feedback. As we mentioned to you, we had an unfortunate event with one of our staff members that is ½ of our front end/suspension/tires team. We have become severely backed up and the directive to our scheduling staff is to educate our customers about that potential backup in that department. We have worked out getting some assistance from our sister stores but the backlog is too great. We expect to be caught up by next week. If you are able to hold off until then we can get you in and out the same day for that type of work. Let me know if you would like to schedule for next week and I will lock in that appointment. If that doesn’t work and you absolutely need to get it done this week, our Rodeo Dodge Store is aware of our backlog and taking in appointments to assist. I can connect with their staff if needed as well. I am sorry for the unexpected issue and hope you can have some patience with us as we are adjusting. Regards, Luke Morris Service Director luke.morris@earnhardt.com

Aug 03, 2022 -

bobfesmire responded

Sir, I can appreciate and find infinite patience for the unforeseen. My point and the completely unacceptable part of this issue is that I was told I would need to leave my truck for 3 days! What is the point of scheduling an appointment that take a few hours if you are going to keep my truck for days? I was willing to wait because I wanted my truck taken care of by you guys. I live in Surprise, but willing to drive to you. However, Each time I raise a concern, there is a “problem” or it is spun into something else, as if this is acceptable. I reached out because I wanted to stay with you guys and work out any issues. No customer should have to be this inconvenienced or have to work this hard to get service for a vehicle. I finally broke down and called someone else. His response was immediate and my tires are being replaced as we speak and I will have my truck in 2 hours not 3 days. Thank you for you time in responding. But you make it too difficult to get the basic service for my vehicle. If you guys ever get it figured out, we might try again. Bob

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