Earnhardt Chrysler Jeep Dodge Ram

Doug has always done an amazing job. He keeps me informed throughout the whole process. He even went over and beyond by assist with a part that needed tie downs in order for it to be saf He keeps me informed throughout the whole process. He even went over and beyond by assist with a part that needed tie downs in order for it to be safe for my drive back home. Excellent job!!!! Thank you More

I bought my Jeep Gladiator Mojave here February 26, 2022. My very first brand new vehicle. Went back there February 17th or 24th 2024. Because my gorilla glass cracked. According to jeep wave gorilla glass h My very first brand new vehicle. Went back there February 17th or 24th 2024. Because my gorilla glass cracked. According to jeep wave gorilla glass has 2 years warranty. I don't remember the service advisor's name, but he mention from the beginning of our conversation to just use my auto insurance for the windshield. I told him about the jeep wave 2 years warranty so he did took a photo of my vin number and the cracked windshield he said he will try to submit a warranty claim. I did mention to him that my rear Fox shocks making a loud squeaky noise. He said that my jeep is lifted so they cannot do any warranty. My jeep has stock suspension. He also mention that my suspension is rusted. It's mud/dirt from enjoying what the jeep is made for. He then ask me if I live in California. Then he point out that I have replaced the steering stabilizer with aftermarket fox ats. I guess that's what make my rear shock squeaky lol. It will not covered with warranty he said. He also mention that my jeep has 20,000 miles it's due for differential gear oil change. I told him that I will take care of the differential. He said someone will contact me about the windshield in a week. A week passed. I called jeep wave after a week, they open up a case #, also contacted the dealership Earnhardt but, No they did not file a warranty claim. Jeep wave advice me to go to a different dealership which I went to Courtesy jeep and they took care of it. I gave this dealership a few chances to do thing right, I've came back with this dealership a few times. First when my front differential actuator went out, I also mention to do my 1st free oil change, they kept my jeep for 3 day. Dropped it off with 1/4 gas in the tank, picked it up after 3 days, service advisor ask for 5 star so he can get a commission. Drove off from the dealership my fuel is empty fuel light is on, no problem I'll fill it up. Got home, open the hood, I notice that the oil filter plastic housing never been touch, still got all the dust from wheeling, I check the oil from the dip stick, a little bit dark.Maybe because my jeep only has a little over a 1000 miles at that point. They did charged a free oil change. I did start doing my own oil change from that point even though I still have 3 free oil change through jeep wave.I presoak my new oil fiter before installing them to eliminate dry start.Second time it was the parts department, I was standing there for 15 minutes before one of the two guys helping a customer said that he will be right with me, I guess I was invisible for 14 minutes even though they look at me a few times and not say a thing. I'm not even gonna go with the 3rd & 4th time that I went here. I already gave Courtney of Superstition my business. Parts and Service department are more friendly and they're more professional not asking for 5 star rating. I work at the dealership also as a field technician/mechanic so I know how important to treat a customer and listen to customers complain or concerns. More

I’ve purchased several vehicles from Eddie and Earnhardt. He’s always on top of everything and follows up after the sale to make sure everything is going well. I call him regardless of the brand and make of He’s always on top of everything and follows up after the sale to make sure everything is going well. I call him regardless of the brand and make of vehicle I’m looking for and he tracks them down at one of their 17 dealerships. He definitely takes the BS out of buying a new vehicle! More

Had a safety recall for 2021 Grand Cherokee. This dealership had the parts and accommodated my schedule with ease and the service was excellent from Marc who made sure I was kept informed while This dealership had the parts and accommodated my schedule with ease and the service was excellent from Marc who made sure I was kept informed while waiting. More

Amazing customer service from Christian, very nice and friendly, no pressure felt and very easy to deal with. friendly, no pressure felt and very easy to deal with. More

Absolutely fantastic customer service. Reps are very responsive, knowledgable, and so friendly! Hands down the best dealership experience I've ever had. Reps are very responsive, knowledgable, and so friendly! Hands down the best dealership experience I've ever had. More

Very nice personality to talk to. Provided all the necessary details and was always available for any questions. Provided all the necessary details and was always available for any questions. More

Brian was very helpful and professional. Got the job done quickly. Outstanding customer service. Thank you Got the job done quickly. Outstanding customer service. Thank you More

Happy with service, rental car and tecchnicians. I am a person of few words too. I am a person of few words too. More

It's people like Doug that really take the time to explain the service on our RAM Truck.... 5 Stars!! explain the service on our RAM Truck.... 5 Stars!! More