Earnhardt Chrysler Jeep Dodge Ram
Gilbert, AZ
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Great customer service. I had to order a car because I couldn’t find one I liked. They were very patient with me and kept me up to date through the whole process. couldn’t find one I liked. They were very patient with me and kept me up to date through the whole process. More
I took my vehicle in for oil change and tire rotation. They completed work under their time estimate. Always receive excellent service there. Great job. They completed work under their time estimate. Always receive excellent service there. Great job. More
CJ was amazing in helping us narrow down what we wanted and then actually found us an exact make/model/trim match in a vehicle that wasn't even built yet because of the car shortage. He then called us once and then actually found us an exact make/model/trim match in a vehicle that wasn't even built yet because of the car shortage. He then called us once a week, sometimes more, just to give us updates on the car's progress in production and came in on his day off just so we could finalize paperwork and drive the car home as soon as possible upon it's arrival to the dealership. His attentiveness and low-pressure attitude was something we've never experienced when buying a car in the past. We will definitely be back and asking for CJ the next time we need to buy a car! More
Great service, quick turn around, Tammy my personal,advisor did an awesome job! Tammy continued to monitor me with updates about the progress of work being done on my Chrysler Pacifica. personal,advisor did an awesome job! Tammy continued to monitor me with updates about the progress of work being done on my Chrysler Pacifica. More
I always take my truck in for any service and always am kept up to date on anything my trucks needs done or will be needing done in the near future, Stacey was my service advisor and was great help on my l kept up to date on anything my trucks needs done or will be needing done in the near future, Stacey was my service advisor and was great help on my last service trip there. I hope to keep Stacey as my advisor and will continue taking my truck there, I own a 2008 2500 Ram Cummins and will recommend this dealership to all my family and friends. More
I have a modified wheelchair van and Nanette in service scheduling went out of her way to get me in the following morning. Josh, my service rep was great as well. They did not have the part needed to fix m scheduling went out of her way to get me in the following morning. Josh, my service rep was great as well. They did not have the part needed to fix my window so he found one and had it brought over that day so he could get me taken care of. Since I am unable to get into their courtesy shuttle, I waited there (4 hours) and the waiting area is very nice. Marvin, the concierge makes sure everyone is comfortable or brings them coffee and water if needed. Wish more employees were wearing masks. More
Horrible Service!Commercial settings pin on my 2018 ram Horrible Service! Commercial settings pin on my 2018 ram 3500 that I bought used from York Dodge in 2019 was changed by previous owner and was not Horrible Service! Commercial settings pin on my 2018 ram 3500 that I bought used from York Dodge in 2019 was changed by previous owner and was not reset by selling dealer. Everything online indicated to take to any Dodge dealer and they will give you the pin for free. Not Earnhardt Dodge, they want to charge labor to give me the pin code to my own truck. Earnhardt’s solution was to either pay them or make the 4 hour round trip to York Dodge who will reset the pin for free. Service Manager Daryl is not customer first and does not follow the Earnhardt motto on the website to “Treat every customer like they are your mama” I’m sure if Tex Earnhardt’s mama needed the commercial settings pin Daryl would do it for free, but not for me. More