Earnhardt Chrysler Jeep Dodge Ram

Great service, Alan was great to work with and great communication I would recommend them thanks!!! communication I would recommend them thanks!!! More

Thank you Megan for your service. Look forward to my next oil change. I will definitely recommend you guys to my friends and family. Look forward to my next oil change. I will definitely recommend you guys to my friends and family. More

I’ve always received excellent and exceptional service every time I get my vehicle serviced. The service dept. staff and the entire staff are always there to answer your questions and accommodate you. every time I get my vehicle serviced. The service dept. staff and the entire staff are always there to answer your questions and accommodate you. More

Awesome. Repairs were done in 1/2 the estimated time. Josh was very kind and thoughtful. Repairs were done in 1/2 the estimated time. Josh was very kind and thoughtful. More

As always great service from the service department mechanics and staff. My service rep Brian Lamch is courteous and always keeps me up to date on the status of my SUV. Thx too all. mechanics and staff. My service rep Brian Lamch is courteous and always keeps me up to date on the status of my SUV. Thx too all. More

I contacted the dealership for tires and alignment. This is the dealership I bought my 2021 Ram. It took several calls to get to the right person, but finally got to the scheduler to plan my appointm This is the dealership I bought my 2021 Ram. It took several calls to get to the right person, but finally got to the scheduler to plan my appointment. I was given an appointment opportunity end of the week, but told I WOULD NEED TO LEAVE MY TRUCK FOR 3 DAYS FOR TIRE INSTALLATION. Yes, you read the right. I called Luke, the service department manager and left a message for clarification but I have received no call. Seriously, I can't schedule a day for tires!? More

I experienced outstanding service at Earnhardt Jeep in Gilbert, AZ. Brian Lamch, Service Advisor, ensured that the repair needed was done properly and quickly. Everyone in this dealership was helpful an Gilbert, AZ. Brian Lamch, Service Advisor, ensured that the repair needed was done properly and quickly. Everyone in this dealership was helpful an made every effort to answer our questions and satisfy us. More

Excellent service, all was done as promised and the customer service greeted and attended to my needs with professionalism!!! Thank you customer service greeted and attended to my needs with professionalism!!! Thank you More

Thank you Kenny, the service was completed as stated. This was our first service with this truck and dealership. Perfect, thank you. This was our first service with this truck and dealership. Perfect, thank you. More

Shame on Earnhardt Jeep Service department. Please share this story with all of those in the East valley you care about. If you are part of the Public Safety family please beware. Earnhardt Please share this story with all of those in the East valley you care about. If you are part of the Public Safety family please beware. Earnhardt Jeep advertise they appreciate and honor first responders, but I have experienced the complete opposite. Earnhardt Jeep service department failed to properly diagnosis and repair my Jeep which led to catastrophic damage requiring a complete replacement of my motor at around 73,000 miles. I took my Jeep in for service due to hesitation/stalling and a vibration. Diagnosis was #3 intake rocker and tappet damaged and destroyed the cam lobe and broken motor mounts. Parts replaced: Camshaft-intake, Gasket-cylinder head cover, Gasket plenum, Arm valve, Tappet, valve lash, Hose-PCV, Engine Mounts. 8 weeks later I take my Jeep in again for the exact same thing. Diagnosis: During inspection found cylinder #3 (AGAIN), and #5 (this time) with damaged intake rockers and camshaft. Rockers are dark in color, almost as if they are burnt/oil starved. Further inspection found that the exhaust rockers, which provide the lubrication for both the exhaust and intake camshaft, are full of fibers preventing the lubrication process. Removed oil filter and found “THE OIL FILTER IS SOURCE OF THE FIBERS”. Due to the catastrophic damage the entire motor needed to be replaced costing over $10,000 and they weren’t covering it under my LIFETIME MAXCARE WARRANTY. The Earnhardt service manager stated that I needed to talk to Valvoline because it was their aftermarket filter that caused the damage. Never acknowledging or taking accountability for the failed original repair 8 weeks earlier of course. I worked my way up the chain of command at Valvoline and the area manager went to speak with the Earnhardt service manager. The Earnhardt service manager told the Valvoline area manager the filter was of the wrong size (too long) and the filament came apart from the oil filter and led to the engine valves failing. The Valvoline area manager sent the filter to be tested at Champion Laboratories and returned with the following results: The filter is completely intact and dimensionally correct, there was no evidence of excessive pressure or of an interference fit, and the filter fit properly into the original manufacturers oil filter housing. I take the results of the lab test back to Earnhardt expecting them to take accountability for their misdiagnosis, failure to properly repair the original problem, and honor the Lifetime Maxcare warranty, but they doubled down on their lack of integrity. Now, they have decided to change their reason for denial to claim the damage is now caused by an “outside influence in the form of a foreign fibrous material not manufacturers defect.” This, I can only assume, is because a denial of a warranty claim based solely on the use of an aftermarket part, that has been disproven to be the cause of a problem, is a violation of the Magnuson-Moss Warranty Act. The Earnhardt service department has demonstrated to me a complete lack of integrity, competence, and compassion. They quote Tex Earnhardt on their website as saying, “Treat everyone the way you would treat your mama!” If they treat their Mama’s this way they should be ashamed of themselves. More