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Earnhardt Chrysler Jeep Dodge Ram

Gilbert, AZ

4.7
1,171 Reviews
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1521 East Drivers Way

Gilbert, AZ

85297

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Showing 1,171 reviews

October 22, 2024

I purchased a brand new Dodge Ram 1500 EcoBoost bighorn from the dealership end 2021. At 53,000 miles the motor needed to be replaced. They had the truck for 30 days in service and were finally able to g More

by patrickjobsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Earnhardt
Oct 23, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Patrick, I do see that we had your vehicle in service for a warranty repair at 53,000 miles, back in August of 2023. It sounds like there might be some confusion, as we are not affiliated with Superstition Springs Chrysler. When you purchased the Ram from them in August of 2021, it had a 3-year or 36,000-mile basic warranty along with a 5-year or 60,000 mile powertrain warranty. If your vehicle is currently outside of that manufacturer warranty period, based on time or mileage, unfortunately, the repair would not be warrantable. We apologize for the frustration that you have experienced thus far and we hope that their service team is able to work towards a resolution. Regards, Luke Morris Service Director luke.morris@earnhardt.com

Oct 23, 2024 -

patrickjobsmith responded

Luke, the motor on my vehicle is bad. It was repaired at 52,000 miles and it was powertrain and motor related. The exact issue after the repair is happening again and my truck is broke down. It is the motor and powertrain issue so the repairs that the dealership did should be warranted and covered, fix my truck so I can get back to work.

Oct 23, 2024 -

patrickjobsmith responded

Luke, the motor on my vehicle is bad. It was repaired at 52,000 miles and it was powertrain and motor related. The exact issue after the repair is happening again and my truck is broke down. It is the motor and powertrain issue so the repairs that the dealership did should be warranted and covered, fix my truck so I can get back to work.

October 21, 2024

Great ovrrall experience with Sean and the dealership! I would buy from this dealership again. More

by Donlbrower
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Plunkett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for the fantastic feedback! We’re thrilled to hear you had a great experience with Sean. Your support means a lot to us, and we look forward to welcoming you back for your next purchase! Regards, Victoria Smith victoria.smith@earnhardt.com

October 21, 2024

Junior is highly unprofessional and never answers the phone. Will talk down to you like you are stupid. Will not be back to this facility. More

by Never Coming Back
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior (I guess he’s new, which explains a lot)
Oct 22, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

We do not have anybody by the name of Junior on our team, which is why I'd like the opportunity to speak with you about this and confirm that you had this negative experience here at Earnhardt CDJR. I hope to hear from you soon. Regards, Luke Morris Service Director luke.morris@earnhardt.com

October 19, 2024

They were welcoming , no pressure, made it easy to take my time and shop , knowledgeable More

by bskpieratt
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Richie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for your kind words! We're thrilled to hear you had a positive experience with our team. We believe shopping should be enjoyable and stress-free, and it's great to know we hit the mark. Looking forward to seeing you again soon! Regards, Victoria Smith victoria.smith@earnhardt.com

October 19, 2024

Christian is simply the best! He was respectful, kind, patient, knowledgable and guided us through first-time Jeep ownership remotely. We live in Albuquerque and couldn’t find an More

by billy.lynn.underwood
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for the fantastic review, Billy! We're thrilled to hear about your positive experience with Christian. Our team strives to provide genuine support, especially for first-time buyers. Enjoy your new Jeep, and we appreciate you choosing us for your car buying journey! Regards, Victoria Smith victoria.smith@earnhardt.com

October 16, 2024

Marc always does a great job. Super friendly,professional and honest.Looks out for his customers. More

by fcarollo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for the kind words! We're thrilled to hear that Marc is making a positive impact with his friendly and professional service. Your support means a lot to us, and we’re committed to keeping that standard high! Regards, Luke Morris Service Director luke.morris@earnhardt.com

October 13, 2024

Josh was great every step of the way. He was responsive and easy to work with. I would recommend the service department to anyone. Price was also surprisingly reasonable which, traditiona More

by Pierre Dorion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stricklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for the fantastic feedback, Pierre! We’re thrilled to hear that Josh provided such great support and that you found our pricing reasonable. Your recommendations mean a lot to us, and we look forward to serving you again in the future! Regards, Luke Morris Service Director luke.morris@earnhardt.com

October 11, 2024

Marvin is fantastic, polite, courteous, provides clear information, keeps us updated, delivers on commit. Thank you. More

by Redeye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Bolanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Marvin. Our team strives to provide excellent service, and it’s great to know we’re hitting the mark. We appreciate your support and look forward to serving you again! Regards, Luke Morris Service Director luke.morris@earnhardt.com

October 07, 2024

With the help from Jose, I found my dream car! Jose was very kind and knowledgeable. Thank you Jose for all your help :) More

by immvmm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for the fantastic review! We're thrilled to hear that Jose helped you find your dream car. His dedication and expertise truly make a difference. Enjoy your new ride! Regards, Victoria Smith victoria.smith@earnhardt.com

October 05, 2024

Josh is a personable caring and efficient personality who is striving to get the job completed quickly with top satisfaction More

by gail.cripps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stricklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for the fantastic review, Gail! We're thrilled to hear that Josh made such a positive impression. His dedication to providing top-notch service is something we truly value. We appreciate your support! Regards, Luke Morris Service Director luke.morris@earnhardt.com