Earnhardt Chrysler Jeep Dodge Ram
Gilbert, AZ
Filter Reviews by Keyword
By Type
Showing 1,178 reviews
This was my 4th dealership visit in a week and even though I learned more at each visit I was very impressed and happy with the overall experience at Earnhardt's. Jeff Brandan was my sale person and h though I learned more at each visit I was very impressed and happy with the overall experience at Earnhardt's. Jeff Brandan was my sale person and he helped me with the car choice and with the money stuff. (I had a pressing negative equity issue that he really did alot for me on.) Aside from the trade-in issue, Jeff and Earnhardt Dodge was great. After all of the craziness with the previous car shopping, I was really happy and that's why I bought my new car at Earnhardts and from Jeff. More
I just purchased a 2012 Grand Caravan and was very please with my experience. I didn't have to negotiate as they knew what my budget was and made me an offer that fit my needs the first time. Finance was fas with my experience. I didn't have to negotiate as they knew what my budget was and made me an offer that fit my needs the first time. Finance was fast and easy and I was out of there with my new car within 60 minutes of accepting the deal. However, when my vehicle was being detailed for the Pre-Delivery Inspection, the detailer left two razor blades in the car. This really upset me! I was even more infuriated because my 15 month old daughter found one of them before I did. Thankfully she showed it to me before trying to put it into her mouth as babies tend to do. After that, I had to go through the entire car checking to make sure that there were no other surprises that might turn up. When I buy a brand new car, I don't feel that I should have to inspect it for safety issues before putting my family inside of it. More
Jeff Brandon was great to work with and I will buy my future vehicles from Earnhart and will recommend him to family and friends. Thanks again. future vehicles from Earnhart and will recommend him to family and friends. Thanks again. More
I recently purchased a new Jeep from Earnhart Dodge Chrysler in Mesa, AZ. Jacob Dufurrena went above and beyond looking for the right Jeep for me. It was about 110 degrees out and he walked the lot t Chrysler in Mesa, AZ. Jacob Dufurrena went above and beyond looking for the right Jeep for me. It was about 110 degrees out and he walked the lot to find the Jeep that fit into my budget and my expectations. I recommend Jacob for your vehicle purchase. More
Sean fount just the right truck for my needs and got me a great trade on my old truck. They got the job done quickly add delivered my new ran fast and efficiently. Also Sean always takes good care of my ne great trade on my old truck. They got the job done quickly add delivered my new ran fast and efficiently. Also Sean always takes good care of my needs when I have any questions or need service. More
Bought from earnhardts 5x & we went back to trade in dodge truck for a newer one. Picked what we liked & andrew took all the info then frank the "sales manager" came. back to give us pricing but not wha dodge truck for a newer one. Picked what we liked & andrew took all the info then frank the "sales manager" came. back to give us pricing but not what we are looking for so we asked him if he can offer a better deal &he basically shut us off...didn't want to work with us!!!! Hope you don't have to deal with him or he will treat you better ! We've been recommending earnhardt coz the last 5x were great service & our friend works here but this dealership sucks!!!!! More
So I went to this dealer to look for a new dodge ram 2500 4x4 mega cab, didnt know what color I wanted , or even if i wanted a diesel or gas. when my wife an I found the truck she liked told them we take, s 4x4 mega cab, didnt know what color I wanted , or even if i wanted a diesel or gas. when my wife an I found the truck she liked told them we take, started the whole lets see how we can screw you deal from the salesman. we wanted extras on our truck bedliner,remote start,alarm system, they were only able to get the bedliner in when we bought itand we have to bring it back.so we get ready to leave the saleman tells me they will call to set up appointment for remote start and alarm which is suppose to be all factory oem stuff. 4 days pass no call, so i call ask whats goin on they give me the runaround says someone will call you tomoro to set appointment from service dept.next day comes no call so I call the service dept talk to bill zehman he tells me he just got the wrk order to order the parts for my remote start.. so he tells me he will call me when it comes in. A week an half goes by no call I call the dealerask what is goin on why its taking so long to order parts all i get is the runaround talked to 15 different people all say they are managers.finally the service dept calls me says my parts just came in ok. by this time im so pissed i want to talk to the gm there every time i call he is in a meeting, what a crock of xx. so i talk another manger named gill, this guy is an idiot, he lies to me then i tell him i dont want his equipment because come to find out its not oem equip. so he goes to tell me that he can only give money back to my lender not me. even though I paid an extra 1000.00 dwn for starter and alarm. so now that had my for a whole day to install equipment they tell my wife they only need it for 3-5 hrs. she leaves it there at 9:30am they call her at 4:00pm to tell her it wont be done. stupid people running this circus. I told her to go get trk dont care if its done, I called and yelled at them again by time she got there it was done.....huh go figure right...now i got my truck back theres a problem with it shifting. had to take it to another dealer found out they messed up the program software when they did my remote start and alarm system. other dodge dealer had to reflash truck to make it work again properly. earnhardt dodge has the worse customer service I have ever seen. More
Michael Harding was a great salesman that made a great deal for me. He was patient with all of my questions and even went in on his day off to finish the deal. I am now driving and loving my new Jeep Patr deal for me. He was patient with all of my questions and even went in on his day off to finish the deal. I am now driving and loving my new Jeep Patriot. More
I have purchased several new vehicles from eranhart Dodge I have purchased several new vehicles from eranhart Dodge and Ford . My latest experiance with them has been very bad. After trading in a vechicle I I have purchased several new vehicles from eranhart Dodge and Ford . My latest experiance with them has been very bad. After trading in a vechicle I purchased from them I have been waiting for months to have my gap insurce refund sent to me. All I get is the runaround after following all of ther instructions. I will never buy another vehicle from any of ther dealerships . More
I went to this dealer to look at a new truck and after finding one I really liked I decided to buy, that's when the games began. This is the worst display of customer service I had ever seen, these pranks finding one I really liked I decided to buy, that's when the games began. This is the worst display of customer service I had ever seen, these pranksters can take their big red marker and shove it where the sun don't shine. In the meantime I will enjoy my new truck purchased across town. Because of this experience I have even stopped using their service department and won't go back. More