Earnhardt Chrysler Jeep Dodge Ram

all round excellence! Michael Harding is an excellent salesperson! I was treated with respect and not like a wallet with legs like other dealerships I contacted. Mike list Michael Harding is an excellent salesperson! I was treated with respect and not like a wallet with legs like other dealerships I contacted. Mike listened to me and worked hard to find exactly what I was looking for. He keeps in constant contact with his customers. I highly recommend Mike for anyone who believes customer service is important, More

Run from the place and don't buy any Chrysler vehicle! Do not ever buy a vehicle from Earnhardt Chrysler in AZ especially the Dodge Journey. My mother purchased this car with a 6 yr extended drive train wa Do not ever buy a vehicle from Earnhardt Chrysler in AZ especially the Dodge Journey. My mother purchased this car with a 6 yr extended drive train warranty so I could go to my cancer treatment in another city. Now my less than 3 year old car still looks great is giant pile of garbage. They would not honor the warranty and from what I hear from other customers is that they will find any way to get out of it. They were terrible at returning phone calls and sometimes never did. They told us different issues that were wrong with it when we called multiple times but kept changing their story. They had my car for weeks but provided no printout or written documentation of anything to diagnose what was going on. Now I'm totally screwed and have no means to get to my cancer treatment. DON"T EVERY BUY A DODGE or Chrysler and especially don't buy on from these guys. More

This won't bug you! Michael Harding made our recent RAM 1500 purchase easy and fast. After listening to what we wanted, he found us the perfect truck within minutes. He g Michael Harding made our recent RAM 1500 purchase easy and fast. After listening to what we wanted, he found us the perfect truck within minutes. He gave us a great deal and made the whole experience enjoyable. He took care of every little detail. He is a true professional, and we recommend him for your next Dodge purchase. More

Great Service We had our beautiful truck stolen right before our eyes. The most frightening part was, my granddaughter was seating in the passenger side just minute We had our beautiful truck stolen right before our eyes. The most frightening part was, my granddaughter was seating in the passenger side just minutes before. Needless to say we were very upset. We didn't know where to start because there are so many misleading people out there. Since we have bought from Earnhardt in Gilbert before, we decided to start there. After talking to several people at Earnhardt, Mike Harding called. I had never spoken to him but within minutes, he was wanting to help us. Within 2 days he had sent pictures to me via e-mail, of the same type of truck we had owned, same amenities. After several days, we purchased the truck. Mike was extremely helpful, courteous and easy to work with. I would highly recommend him as an honest, straight from the hip kind of guy. Thank you very much Mike. More

Great Experience I worked with Sean Plunkett and had a great buying experience. I told him what I was looking for in a payment and performance and he showed me all my I worked with Sean Plunkett and had a great buying experience. I told him what I was looking for in a payment and performance and he showed me all my options. We looked at previously owned vehicles and new ones before purchasing a new vehicle. The whole experience took about 3 hours. He gave me a great price, interest rate, warranty and trade in on my vehicle. Sean is very professional, patient and went out of his way to meet our needs. I highly recommend Sean Plunkett for a easy professional purchasing experience. The facility is first class and their coffee and refreshments were terrific. More

If You Want Excellent Service... We received a letter in the mail telling us we could get out of our lease early so we decided to check out the vehicles at Earnhardt Chrysler Jeep Dod We received a letter in the mail telling us we could get out of our lease early so we decided to check out the vehicles at Earnhardt Chrysler Jeep Dodge. We have been doing business with Earnhardt now for 4 years and they always treat us great! There customer service department is to be complimented as well. They give outstanding service to all there clients. They always have a smile on there faces and they keep you up to date on your oil changes and any services needed on your vehicle. They also send you coupons for free oil changes. There new location is awesome! They have a great area for customers to get water, coffee, snacks, TV watching and a separate area for children to play. I have to say my main compliment is for our salesman, Joe Cann, "aka" Radio Joe. He gave us the best service and made the buying process easy. This is our second purchase using Joe and this man is a professional. He's funny, polite and makes you feel like you are the only person he has to deal with. We went in on Memorial Weekend and the place was hopping. We had made an appt. with Joe ahead of time and got there early but Joe came out to get us and let us know that he was with a customer and would be with us as soon as he could. We were offered water, coffee and shown where we could get donuts, popcorn etc. After a short while, Joe came back and asked us what we were looking for. We then went looking at vehicles and ended up with a Jeep Patriot. Joe didn't pressure us in anyway to buy something more expensive or to buy a vehicle we didn't want. Joe is for the customer - he is a "no pressure kind of guy." If you want great service and a great shopping experience with no hassels - ask for Radio Joe and tell him Dave & Ellen Johnson sent you. More

best buying experience ever Best buying experience I've ever had. Jacob D was fantastic and I would definitely go back just to work with him. From the moment we walked in the doo Best buying experience I've ever had. Jacob D was fantastic and I would definitely go back just to work with him. From the moment we walked in the door it was like he could read exactly what we were looking for and he wasn'tpushy like most car sales people. We got a great price and iI actually felt valued as a customer vs. just another "sale" to add to their "numbers". Thank you Jacob! More

Where to begin.... Went in to purchase a 2014 R/T Charger. After working with Salesman was handed off to finance, associate came, and had a folded piece of paper, he would not show me any numbers or Charger. After working with Salesman was handed off to finance, associate came, and had a folded piece of paper, he would not show me any numbers or sit down and discuss. Told me trade was $11k, although I know the kbb is like mid $13's, get kbb doesn’t sale cars, but they still could work with me on this. Told payment was $700, told them what is the interest rate, was told oh he did not tell me, must be the middleman. Said I know I could get at least $14k for car at xxxxx, bluntly told me well go there then, strike 1. Told him forget it at $700, then he said how about $600, wow $100 off, said nope and walked out... In addition to the comment to go elsewhere and not letting me see any figures I had enough, All Bull.... So 2 days later, get a call from Jaime from finance, left me message of "I see we tried to work on a deal but could not get the figure you wanted, give me a call..." Called him, left message, and no call back. Next day called again and they passed me off to Jeff. Told Jeff the above experience, that I wanted to see figures, as I did not want that Auto Butler or Alarm that tacks on almost $2k, said understood, said he needed to talk to his Director in Finance, came back and stated we got you a single digit interest rate, still wouldn’t tell me, and we will give you $12k now for trade. Okay what is monthly, stated $600...? Stated need it to be at $550, said with a couple grand down, they could get me too that... Discussed with wife, we agreed and I called Jeff back, left message, had return call from the number with no message and call back... This time passed off to the Director of Finance (so he said), told him what Jeff and I discussed, told me nooooo the monthly was $659 and they wanted $7500 to get me to $550 and now interest rate went to over 11%, xxx!!! Told him well that is not what Jeff said, he told me well due to your misunderstanding or Jeff's the information was incorrect. Said what you mean my misunderstanding, your finance guys told me that, he started to get mad at me, told him "Worst Dealership I have ever worked with!!!” hung up.... Proceeded to call GM, because at this point, who cares, they want to be All Bull going to let them know this experience. Talked to GM, Frank, told him what happened, he apologized said would get to the bottom of this and would get a call later.. Two days later, nothing, so evidently this dealership is all about, lies and xx… Heck if the GM doesn’t care how customers are treated then goes to show why the staff does…. Advice, drive on by…. How the heck are they #1 for 9 straight years?? More

Allen Clark is the most dishonest service advisor I have ever dealt with. Not only is he dishonest, he is very lazy and takes his time. In 5 days he did not once answer his phone. You have to leave him a me ever dealt with. Not only is he dishonest, he is very lazy and takes his time. In 5 days he did not once answer his phone. You have to leave him a message for him to call you back, generally 2-3 hrs later. I would highly caution anybody before they choose this dealership for service. The service manager Greg lacked just as much customer service and care as Al did. I was shocked at how this place operates and serves (or lack of) their clients. I will never return to this crooked dealership for service again. If you have to, defiantly avoid Allen (Al) Clark. More

Michael Harding took extra special care of my specific request for my car interest and went over and above, searching the entire state twice over to find and retrieve the vehicle of my dreams. Within a fe request for my car interest and went over and above, searching the entire state twice over to find and retrieve the vehicle of my dreams. Within a few short days I had my brand new car and additions scheduled and I couldn't be happier. Purchasing thru Costco and having the cost haggle eliminated too - but Mike took me over and beyond an average sale even WITH my special one-stop pricing. I was treated like a queen. The WHOLE team took GREAT care of me, I know many others worked diligently behind the scenes to move SO quickly as they did with my time frame. I was able to get my car right before a big road-trip and now I will be driving in style for time to come! Thanks to this great teamwork! I couldnt ask for a better experience! I am over the moon ;-) I recommend ANYONE to get a car here. Convenient. Clean and Classy Place - Excellent Service from ALL I connected to from Sales (Mike), Finance (Ken) and Service (Bill) - 5stars all the way. More