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Earnhardt Chrysler Jeep Dodge Ram

Gilbert, AZ

4.7
1,168 Reviews
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1521 East Drivers Way

Gilbert, AZ

85297

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Showing 1,168 reviews

November 02, 2024

I drove down about 2 hours away and met with Britney Z. I didn’t think we had a deal (not her fault) but she consistently worked to find a way to make it work. She was persistent, professional and all arou More

by Nick ellis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittany Zuercher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for the fantastic review, Nick! We're thrilled to hear about your positive experience with Britney. Her dedication and professionalism truly make a difference. We appreciate your referrals and look forward to serving you and your friends in the future! Regards, Victoria Smith victoria.smith@earnhardt.com

November 01, 2024

Tyler was very knowledgeable and had a very good personality to work with. He was very good of taking care of our needs while still caring for the people that he works for. It's nice to see a young More

by azequip
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Massey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for the glowing review! We're thrilled to hear about your positive experience with Tyler. His dedication and knowledge truly make a difference. We appreciate your support and look forward to serving you again! Regards, Victoria Smith victoria.smith@earnhardt.com

October 30, 2024

I had a scheduled appointment to have my vehicle looked at and Rick was the guy who i was assigned to. Rick was very pleasant to work with, i addressed the issues that were going on with my vehicle. Rick More

by shelliekallander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks, Shellie! We’re thrilled to hear about your positive experience with Rick. Our team strives to provide great service, and it’s fantastic to know we hit the mark. We appreciate your kind words and look forward to serving you again in the future! Regards, Luke Morris Service Director luke.morris@earnhardt.com

October 27, 2024

I was referred by a sales person named Justin from their dealer in Queen creek to see Rick in Gilbert. I ended up buying the car that I wanted and very happy with entire process. I would recommend him to a More

by taekwon4belt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry (Rick) Guevara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

We’re thrilled to hear about your positive experience with Rick and Justin. Your satisfaction means a lot to us, and we appreciate your recommendation. Enjoy your new car! Regards, Victoria Smith victoria.smith@earnhardt.com

October 27, 2024

Brandon is amazing, knowledgeable, personable and provides top-notch customer service! We Highly recommend him. More

by ccledurbin1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandan Moriarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for the fantastic feedback! We're thrilled to hear you had such a great experience with Brandon. He truly embodies our commitment to excellent customer service. Your recommendation means a lot to us! Regards, Victoria Smith victoria.smith@earnhardt.com

October 25, 2024

Brittany was very easy to work with and responsive in all communications with me. We test drove several models, to determine most of my needs. While I did not purchase a vehicle that met all my needs, Britta More

by mclaredole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittany Zuercher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for the fantastic review! We're thrilled to hear you had such a positive experience with Brittany and our team. Your feedback highlights our commitment to customer service, and we appreciate your recommendation. We’re here for any future auto needs you may have! Regards, Victoria Smith victoria.smith@earnhardt.com

October 23, 2024

Jay Demps was an awesome sales consultant. He is friendly, helpful, polite, and really cared about getting us a great deal. Great experience from start to finish. He was welcoming and assisted More

by lionist
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Demps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

We're thrilled to hear about your positive experience with Jay and William. Our team strives to create a comfortable and efficient car buying environment, and it's fantastic to know we succeeded. We appreciate your trust and look forward to serving you again in the future! Regards, Victoria Smith victoria.smith@earnhardt.com

October 22, 2024

I purchased a brand new Dodge Ram 1500 EcoBoost bighorn from the dealership end 2021. At 53,000 miles the motor needed to be replaced. They had the truck for 30 days in service and were finally able to g More

by patrickjobsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Earnhardt
Oct 23, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Patrick, I do see that we had your vehicle in service for a warranty repair at 53,000 miles, back in August of 2023. It sounds like there might be some confusion, as we are not affiliated with Superstition Springs Chrysler. When you purchased the Ram from them in August of 2021, it had a 3-year or 36,000-mile basic warranty along with a 5-year or 60,000 mile powertrain warranty. If your vehicle is currently outside of that manufacturer warranty period, based on time or mileage, unfortunately, the repair would not be warrantable. We apologize for the frustration that you have experienced thus far and we hope that their service team is able to work towards a resolution. Regards, Luke Morris Service Director luke.morris@earnhardt.com

Oct 23, 2024 -

patrickjobsmith responded

Luke, the motor on my vehicle is bad. It was repaired at 52,000 miles and it was powertrain and motor related. The exact issue after the repair is happening again and my truck is broke down. It is the motor and powertrain issue so the repairs that the dealership did should be warranted and covered, fix my truck so I can get back to work.

Oct 23, 2024 -

patrickjobsmith responded

Luke, the motor on my vehicle is bad. It was repaired at 52,000 miles and it was powertrain and motor related. The exact issue after the repair is happening again and my truck is broke down. It is the motor and powertrain issue so the repairs that the dealership did should be warranted and covered, fix my truck so I can get back to work.

October 21, 2024

Great ovrrall experience with Sean and the dealership! I would buy from this dealership again. More

by Donlbrower
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Plunkett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for the fantastic feedback! We’re thrilled to hear you had a great experience with Sean. Your support means a lot to us, and we look forward to welcoming you back for your next purchase! Regards, Victoria Smith victoria.smith@earnhardt.com

October 21, 2024

Junior is highly unprofessional and never answers the phone. Will talk down to you like you are stupid. Will not be back to this facility. More

by Never Coming Back
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior (I guess he’s new, which explains a lot)
Oct 22, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

We do not have anybody by the name of Junior on our team, which is why I'd like the opportunity to speak with you about this and confirm that you had this negative experience here at Earnhardt CDJR. I hope to hear from you soon. Regards, Luke Morris Service Director luke.morris@earnhardt.com

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