Earnhardt Chevrolet

Great time dealing with Thorobred Chevy in Chandler. They treated us like a big family. Lots of laughing and even had picture taken with Santa. I would do it again i n the future. Greg and Nick took very goo treated us like a big family. Lots of laughing and even had picture taken with Santa. I would do it again i n the future. Greg and Nick took very good care of the "old people" It was really a great time for us. Thank You and Merry Christmas. More

Robert Behrens helps me buy new chevrolet malibu2012, he is a very nice dealer that I trust. He is very patient and friendly, gentle. He is a responsible person because every time I ask help he always help is a very nice dealer that I trust. He is very patient and friendly, gentle. He is a responsible person because every time I ask help he always help me. More

It would be hard to picture anyone not receiving good customer service from the parts department since the customer originates and then picks up the item...end of story. However great customer service sh customer service from the parts department since the customer originates and then picks up the item...end of story. However great customer service should be recognized and Vollmer did just that from my initial phone call, his timely followup and then picking up the item. He was a true professional who I can tell likes his job and his customers. There were closer dealerships I could have gone to but it's employees like Vollmer and my past experiences (sales and service) at Thorobred that keeps me coming back and recommending my family and friends to Thorobred. More

To Thorobred: I usually never write reviews because of the time it takes, but when I received exceptional service I knew that I had to share my experience. 2 weeks ago my family and I were in a car accide the time it takes, but when I received exceptional service I knew that I had to share my experience. 2 weeks ago my family and I were in a car accident; no one was harmed thank God. My insurance recommended to take my car in to the body shop at Thorobred Chevrolet, they assured me that they would take good care of me and my car, that their guys there were all about safety and that I would have my car back in no time. I was given a 10 day estimate and received the call on the 8th day that my car was ready. That alone saved me money on the rental I was paying for. My car looked amazing. I would highly recommend the body shop at Thorobred Chevrolet. Thank You. Lisa Anderson More

I went to Thorobred Chevrolet on 10/10/2012 to look at a 2012 CPO Chevy Malibu Ls I saw online for $13, 995. I was greeted by Carl Maton. I looked the car over, test drove it and after this I asked Carl to 2012 CPO Chevy Malibu Ls I saw online for $13, 995. I was greeted by Carl Maton. I looked the car over, test drove it and after this I asked Carl to get me the price of the car with taxes & etc. (Certification is $400 extra). We got a trade appraisal done ($4000), which was at least $1000 short. I was there about an hour & told Carl I'd think it over. I returned Friday 10/12/2012 to talk price & certification again, the car I wanted turned out to be in the process of being sold so Carl showed me a 2012 Malibu LT listed for $14,995 but would do it for $13,995. After test driving car I asked Carl about scratches & dull spots on the car that needed to be buffed & polished he said the car had been in the back & had not been detailed yet so don't worry about it it'll get done. We talked price & trade value again for about an hour I got ($4700). We couldn't agree on who should pay for the GM "Certification cost" I voted the dealer. I told Carl I'd think it over again & left. I returned the following morning Saturday 10/13/2012 & told Carl if he would pay the $400 Cert we had a deal, he went to his manager John S & got it approved. As a preface to what occurred next let me say I had my own financing lined up thru my credit union & on my 3 trips to the dealer I was felt like I was being pressured to fill out a credit app which I refused since I felt they couldn’t beat the rate I got & I didn’t want a dozen inquiries on my credit file. Carl & I began filling out all the paperwork, I was asking questions about what I was signing & this appeared to annoy Carl since his answers weren’t very informative. I felt very uncomfortable with this part of the sale because of Carl’s answers. When time came to sign a “Dealer Work Order” which stated no work will be performed on the car unless it was written here. I asked Carl if we could put the Buffing & Polishing of the paint on this form, he stated that it wasn’t needed & it’ll be done. I told Carl that the form states that verbal agreements are not acceptable & to get it in writing, so I would feel better if we wrote it down. Carl got upset & stated he has been doing this 9 years & has never had this happen so he said here I’ll do this, Carl then wrote (Detail Car) on the form. After this Carl placed a ALLY Bank Credit app on the desk & said I needed to fill out the top portion with my name & address, I asked why & he said it was just Dealer policy that he get it filled out. I asked why again since I had my own financing & Carl said it was Dealer policy & it was required. Carl walked away & came back a few minutes later, Carl noticed that I hadn’t filled out the form so I asked him why it was needed, he got frustrated & said he wasn’t going to apply for financing just to fill it out, he said he doesn’t even need my SSN but I needed to fill out my name & address. I said why again & he got upset & blurted out angrily (practically shouting) “I need it to make sure you’re not a terrorist, fill it out or don’t fill it out I don’t care. “ Carl then walked out of his cubical & went to his manager’s office (John S.) John S. came out & greeted me; he shook my hand & asked how everything was going I explained to John what had just happen & he apologized on behalf of Carl. John then explained the reason behind the Credit App which was for a OFAC check required by federal law. I understand this & said all Carl had to do was explain it but he was just pressuring me to do something without explaining the reasoning. I was upset & asked to speak with the General Manager Markus Gluvna. I spoke with Markus & explained the situation to him. Markus again apologized for Carl & said it should have never happened & Carl should have just taken the time to explain things properly. I told Markus that I wasn’t even sure if I wished to purchase a car from this dealership at this point, I was offered 1 years’ worth of oil changes (which is already free thru the GM CPO program, Markus then offered me free window tint. Markus stated I could take the weekend to think it over; he would pull the car to the side along with all my paperwork & that I could just call him in a few days if I wished to proceed with the sale. I took Markus business card & went home. On Monday morning 10/15/2012 I received a call from a salesman Jim Bowman who asked if I would be in in to pick up my new Malibu today, I asked Jim if he was aware of my situation and he stated he was aware that I didn’t get along with the salesman. I told Jim that I had not yet made my decision but if he could look into the “authorization” of the buffing & polishing of the paint & window tint, he stated he would ask Markus & get back to me. Jim called me that evening & stated Markus approved the window tint, buffing, polishing & that they would do their best to remove the scratches & hazy dull spots. On Tuesday afternoon I went back to the dealership & met with Jim Bowman at the new car building since I did not wish to run into or see Carl. I was presented with the remaining paperwork, I asked Jim if I could see the car again & he stated of course but it was presently being cleaned & detailed. He stated I would need to make an appointment to comeback for the window tint & paint buffing after the deal was officially closed. I find this strange & don’t see a great reason why it couldn’t have been done prior to me arriving especially the paint polishing since anyone buying the car would want it nice looking. I’ll give them the excuse on the window tint since not everyone would want that. So its Friday 10/19/2012 & I’m waiting patiently to be called so I can drop off my car so I can get the paint buffed & windows tinted. Hopefully this gets settled & done so I'll be satisfied overall but if it doesn't I'm going to be pissed. Overall Carl M.-Terrible John S.-OK Markus G. -OK Jim B. -OK More

Brought in my 91 Buick Park Avenue because it needed a harmonic balancer replaced. I had the part but was not able to perform the repair myself. Rick suggested they replace the front oil seal since that i harmonic balancer replaced. I had the part but was not able to perform the repair myself. Rick suggested they replace the front oil seal since that is behind the balancer ( $14 part ). They completed the job quickly and professionally, gave me a ride home and washed my car afterwards. The price for the repair was very fair and I am very happy to have my car fixed. Thanks! More

I puchased a car back in May 2012. I discovered a few days ago that some sub-par body work had been performed on the car(literally a piece of the paint the size 1inch x 1 inch peeled off). i immediately days ago that some sub-par body work had been performed on the car(literally a piece of the paint the size 1inch x 1 inch peeled off). i immediately took it back to the dealership, and altough they sold it with the body work and agree the body work is sub-par, since they didnt do it, they arent going to cover it. They do not back up there product and i would caution anyone from buying from them. More

4 months after I purchased a 2011 chevy camaro from 4 months after I purchased a 2011 chevy camaro from thorobred chevrolet, i discovered a pre-existing problem with the paint on the back right quarter 4 months after I purchased a 2011 chevy camaro from thorobred chevrolet, i discovered a pre-existing problem with the paint on the back right quarter panel. When I brought this to the attention of the dealership, they were not willing to back up there car and would only "split" the cost of the repair. Poor customer service-- More

My wife and I live in Salt Lake City UT and flew to Thorobred to purchase a used Acura we found through the Autotrader website. The car had low miles, was in great condition and Thorobred was selling i Thorobred to purchase a used Acura we found through the Autotrader website. The car had low miles, was in great condition and Thorobred was selling it for quite a bit lower than other similar cars we had seen. Prior to making the trip, I called multiple times to ask questions about the vehicle and find out about their policies. They were very helpful each time I called, I asked for details about the condition of the car and they took the time to take additional photos and email them to me. When I told them I would be flying down, they offered to pick me up at the airport at no charge, which was extremely helpful to us. When we arrived at the dealership, everyone was friendly and very easy to work with. We found the car in fantastic condition, just as had been described to us. I specifically worked with Gary and Samantha and they were both very helpful and accomodating. Great dealership, I would definitely recommend them. More

I had a great experience with Service Manager, MIke Terry and Service Technician, Rick. I was helping out a friend and they helped me to help her! They diagnosed the problem right away (my friend had several and Service Technician, Rick. I was helping out a friend and they helped me to help her! They diagnosed the problem right away (my friend had several other people looking at the car but could not get a definitive diagnosis). My recommendation: go straight to this dealer, they are friendly and efficient. More