Earnhardt Chevrolet

Remi Saves the Day Remi at Earnhardt swooped in and turned an unhappy non-customer into a satisfied new car buyer. My initial interactions with the dealership left a ba Remi at Earnhardt swooped in and turned an unhappy non-customer into a satisfied new car buyer. My initial interactions with the dealership left a bad taste in my mouth, but Remi was able to get my deal done and changed my outlook on the dealership. More

I was lied to before I even got there I found a great deal on their website. I talked to Tyler L. and told him that I wanted to confirm that the vehicle was still there before I made the 2 I found a great deal on their website. I talked to Tyler L. and told him that I wanted to confirm that the vehicle was still there before I made the 20 minute trip there. He informed me that the vehicle was still on the lot. When I arrived and asked a salesperson for that specific car, he told me that the car I wanted was sold last week, but he has several more to choose from if was just willing to spend $4k-5k more. What! What a sleazy tactic. I can maybe understand that the website doesn't get updated right away. But when I speak to somebody to check availability, don't lie to me just to get me to come in. I'm not interested in dealing with people who are dishonest. More

Wanted to trade in my 2013 pickup for a new one on the lot The truck I was interested in had a VIN that was photographed with my iPhone and then later checking their website, it showed that VIN as a completely The truck I was interested in had a VIN that was photographed with my iPhone and then later checking their website, it showed that VIN as a completely different truck, SILVER not WHITE. For a 2013 Silverado WT extended cab 6.5' box in excellent shape, they offered 12 grand and my truck had 75000 miles plus is a four by four; right off the bat, 'operators' type salesmen. Even got a call later from the sales manager inquiring whether I had been treated fairly... maybe, in the dark interior of the sales department, they were having a good chortle at the 'deal-making' going on outside, like a yuckity, yuck, yuck... Wouldn't trust lending them a dime with a string attached through its center!!! More

Beware of bait and switch A few months ago I found Volt at a great price. I called to confirm and was invited to come in. I live over 60 miles away. Well, when I arrived a few A few months ago I found Volt at a great price. I called to confirm and was invited to come in. I live over 60 miles away. Well, when I arrived a few hours later the car was "sold" 30min. ago apparently. I see here, that I'm not the only one this happen, so beware of bait and switch. More

Waste of time Emailed them about a volt they had on their website. I was told it was available and when could I come see it. I took time off work to head over ther Emailed them about a volt they had on their website. I was told it was available and when could I come see it. I took time off work to head over there driving 30 minutes. Once there I was told the salesperson I was supposed to talk to was busy and was passed off to Enrique. First question from him was I interested in any of the other Volts they had. I told him no that I had come to see one specific car that had the features I wanted. After waiting 5 minutes while "he got the keys" he came back with no keys and said the car was in the back and had not been inspected yet. I asked why I was told to come see the car if it was not ready to sell and asked to see it anyway, since I had driven all the way there . We went back and he again said he would "get the keys" but came back again with no keys and told they were not available so I could not start the car. After going over what the asking price was and being told it "may" go up 800 dollars if they certified the car, all my information was taken and I was told that they would call me as soon as the car was ready to test drive. No call for 3 days and the car disappears from their website. I call Enrique and he says he is not at work but the car was definitely still there and had not been sold and that he would call me back as soon as he got to work. Of course I received no call and when I call the dealership later that day and ask about the car, I am told it was sold but they have several others I could come look at...all at 2500-3000 more than the car I originally wasted my time going to see. More

Bad service from sales and service dept. Went in and purchased a vehicle. Wanted to keep my existing tires and wheels. Was told that it would be no problem. We would have to pay to have it do Went in and purchased a vehicle. Wanted to keep my existing tires and wheels. Was told that it would be no problem. We would have to pay to have it done but it would be "next to nothing and would only take a few minutes". The service dept was closed so took it back the next morning. Not only did it take 4 hours, yes 4 hours but they charged me $200 to do it. Tried to talk to the salesman and Mgr from the night before but they wouldn't come out of the offices and avoided me the entire time. Got truck home and the tire alert is on and have to take it back because they did something wrong or broke sensor. I would not recommend this location. More

Bad Service and Customer Service I got my car serviced 2 days ago, oil change and tires rotated and when they returned it, the oil service light was going on and off. I let one of the I got my car serviced 2 days ago, oil change and tires rotated and when they returned it, the oil service light was going on and off. I let one of the service consultants know before driving off the lot. They told me to bring back up their if it continues. I went back the day after to see what the problem is. They took it to the back for 45 minutes while several people after me came and gone. They came back and said it was the oil sensor switch. You can just determine that just by what the oil light was doing. They told me I need to replace it and it was going to cost me $35, I refused to pay because it was in the mechanics hands when they changed the oil. My light was not doing that prior to bringing it in for an oil change. When they brought my vehicle back, other things was malfunctioning. My Driver side window was not going down on the one touch, I have to hold it down for it to go down. Also, all my radio stations were all reset. When they told me that they were going to bring my car around because i refused to pay, it took them a half hour to bring to me. They didn't have to put anything back together, so what was they doing. They have lack integrity!!!! I will not recommend this dealership to anyone. And I will say it again, they lack of integrity!!!! Steve Markey(manager) was not very helpful nor did he treat the customer(me) fair. What's $35 to them? Plus my car functioning good, prior to getting an oil change with THEM. More