Earnhardt Chevrolet

TERRIBLE, WORST CUSTOMER SERVICE ANYWHERE The worst customer service I've ever had. Jason Houser is the laziest most inconsiderate person I've met. Has no consideration for others time. Just s The worst customer service I've ever had. Jason Houser is the laziest most inconsiderate person I've met. Has no consideration for others time. Just sat in his office munching on food, talking on the phone while other customers wait. Doesn't answer to customers phone calls unless you say your someone else. I had work done and charged $365.00, still doing the same thing. Took back, problem fixed, was only a censer cost $25, so did I need to be changed the $365 ???. I would NEVER recommend this place to anyone. More

Service does NOT stand behind their work. Sales doesn’t care I purchased a 2018 Silverado in July. When I took it in for the “free” maintenance and tire rotation at 7300 miles, their technician failed to let me I purchased a 2018 Silverado in July. When I took it in for the “free” maintenance and tire rotation at 7300 miles, their technician failed to let me know that there was an allignment issue and one tire had been wearing unevenly. I discovered the issue when I serviced the truck at 15000 miles. When I took it back to them, they charged for allignment and swapping the spare as it was “out of GM’s warranty period.” Steve the service manager agreed that there was proof that the issue was there at the 7300 mile service, but would not back their guarantee of service. He offered to “pay” for one replacement tire if I paid for the other one. Gino, the sales manager that helped sell the vehicle said that he had nothing to do with service and refused to help in the issue. The sales department is not backed by a quality service department that cares about your safety. Do not buy here or have service done here. If you do, double check the work performed to insure that the “professionals” did a good job. More

Rude Service Manager They lie and say they did work they never performed and charge you for it , the most horrible service since it changed to Earndhart Chevy They lie and say they did work they never performed and charge you for it , the most horrible service since it changed to Earndhart Chevy More

So very dishonest I foolishly went to Earnhardts because I thought they could be trusted. They can not. I purchased a used 2016 Chrystler 300C in January (WINTER), on I foolishly went to Earnhardts because I thought they could be trusted. They can not. I purchased a used 2016 Chrystler 300C in January (WINTER), only to find out, 4 months later (SUMMER) that my AC Evaporator has a leak, it has been leaking a long time, I was told that by another Dealership that diagnosist it, I was quoted 2k to fix. So I called and spoke with the service manager at Earnhardts and told him how taken advantage I felt, because I bought this in the winter, I had no way of knowing the AC didn’t work right. This was a pre-certified used car, which means they either didn’t check it, or they knew I would be past my 2 week window, and past the manufacturer warranty when I figured it out. The Service manager said he could MAYBE get me the employee discount, I has not happy, told him I felt this was very unfair. How sad you would take such advantage of a person over 2k, sad.. I all so tried talking directly to Chrystler, but they claimed, I did not meet their “goodwill” criteria because I didn’t purchase from an authorized Chrystler Dealer... what.... Earnhardts could have very easily extended “goodwill” but of course, did not. I will never trust an Earnhardts again, or buy another Chrystler product. More

Great place to shop for a vehicle! Great Experience! If you are serious about buying a car shop here! Prompt service got the vehicle i was looking for. Will shop here in the future for Great Experience! If you are serious about buying a car shop here! Prompt service got the vehicle i was looking for. Will shop here in the future for my next car! More

2018 Traverse We had a great experience with Earnhardt Chevrolet. Todd was very helpful in respecting our desired method of communication. Todd went out of his way We had a great experience with Earnhardt Chevrolet. Todd was very helpful in respecting our desired method of communication. Todd went out of his way to send us pictures and information of the desired vehicle. He even came in on his day off to show me the vehicle. The negotiating process went quite smooth. They beat another dealers offer and we settled on a price rather quickly. Overall we had a great experience at this dealership. We would recommend Earnhardt Chevrolet to anyone with vehicle purchasing needs and wound not hesitate to return there ourselves. More

Great service department!! My service advisor has always been Patti Vantine. She has always been honest & upfront telling me what my vehicles needed. And we will discuss options My service advisor has always been Patti Vantine. She has always been honest & upfront telling me what my vehicles needed. And we will discuss options before doing any work. Right now, I’m replacing the engine in my 2007 Tahoe. She got me out of my rental car & into a loaner. She is the best. More

Sales Dept was awesome Gino and Scott were great, got me the car and the payment I wanted!!! The entire staff was warm and welcoming. They even have complimentary popcorn an Gino and Scott were great, got me the car and the payment I wanted!!! The entire staff was warm and welcoming. They even have complimentary popcorn and drinks. Great place to buy a car More

Great Service Recently had my oil changed at Earnhardt chevy. They had great service and got me in and out. Would recommend coming here for sales and service. Recently had my oil changed at Earnhardt chevy. They had great service and got me in and out. Would recommend coming here for sales and service. More

Excellent workers The workers here try to get the vehicle that you want or something to your liking in your budget range. They also have the best assortment of vehicle The workers here try to get the vehicle that you want or something to your liking in your budget range. They also have the best assortment of vehicle models. More