Earnhardt Chandler Cadillac

Roberto Saenz was welcoming and very personable from the first moment he shook my hand. I had the sense that I was a guest in his own home; it just happened to be the place where he worked, where he helped first moment he shook my hand. I had the sense that I was a guest in his own home; it just happened to be the place where he worked, where he helped people find a need and a fulfill a dream that had to so with a car. I didn't feel that I was in a dealership that "needed" to sell cars to people, and I never felt pressured or "sold." I was a guest invited in - invited to to come back and visit whenever I reached the next step, and invited to call him on the phone to ask any question that I had. One thing I noticed each time I was at your dealership; it was a very tangible sense that the people that were there either looking at cars, or waiting for the service to be completed on their car were very relaxed an not stressed at all. Everywhere I went it was just people talking to people, not salesman talking to potential "buyers." I notice more than most how people interact with each other, having worked in the field of mental health; I ran Family Therapy Weeks where I had to know what was happening between people, and get to know it fast. From the girls who were at the reception desk who both helped me with information when I needed it, to Jorge who helped Roberto (whose job I don't know) get the car prepped just before I drove the car of the lot, to the guy who helped me get a keyring at the service desk, to the guy who helped Roberto & I get a Golf Cap; it was, all in all, a great PERSONAL experience. Larry Donahue even stopped by on occasion just to chat. Of course, Andy Ochoa was a big part of the process finding the right financing for me; he made me feel relaxed and comfortable through the financing process. The experience made me want to bring something by at a later date just to thank everyone for making me feel at home, so I am planning something for the holidays to do just that! ~ Robert Michael Sandoval, Tempe, AZ More

Great service. I had been shopping for a new car for my wife since about August and had dealt with Roberto over the phone back then when we were first interested. He did a great job following up with me pe wife since about August and had dealt with Roberto over the phone back then when we were first interested. He did a great job following up with me periodically to keep me informed of the newest specials as they came out and lease offers, etc. Fast forward to November, we were ready to get the ball rolling and i emailed Roberto because of his great follow up through the months. We picked out our car with Roberto over the phone and email before we even came into the dealership. We were able to handle all the upfront items before we even went to see Roberto at the showroom. Everything was handled very professionally and this was the easiest transaction I've had with buying a car. I would highly recommend them. None of the usual banter back and forth or haggling on the car. We got a fair price and exactly what we wanted for my wife's new car. She's happy, and I'm happy. He even blanketed her new car under a Cadillac blanket so he could unveil it when she came in. Classy all the way through. Thanks Roberto!! Awesome experience! More

This is the way the purchase of ANY vehicle should be handled; what an amazing dealership, support staff, and organization! Kachina Cadillac, and especially sales representatives Roberto Saenz and Andy handled; what an amazing dealership, support staff, and organization! Kachina Cadillac, and especially sales representatives Roberto Saenz and Andy Ocha, together, represent the pinnacle of customer satisfaction and the idea of a "full-circle" purchase experience. If you are in the market for a new or used vehicle, I strongly recommend you pay them a visit and enjoy the experience as I have recently been treated to, with the purchase of my new 2012 Cadillac CTS-V. The moment I walked into Kachina's showroom floor, I was greeted by the staff, and shortly after, sales representative Roberto Saenz was available to discuss my aforementioned purchase. I was extremely impressed with his knowledge of the vehicle I would later purchase. An aeronautical engineer myself, you can imagine the plethora of questions I had for him and his product, the CTS-V. Roberto promptly answered my questions in confidence, and I departed from the first portion of my "full-circle" experience, on to the purchase aspect, all the while having my salesmen sharing my excitement over potentially making the purchase. The next stage of financing the vehicle was extraordinary. My eventual purchase involved two trade-in vehicles, of which I was given top dollar for as trade in value, a small down payment as personally desired to off set the financed amount, and Roberto spending two days exhausting all available lenders, all in effort to get me the best possible interest rate available. This was the most impressive portion of my experience, as it became apparent to me that they didn't just want to sell me a vehicle, Roberto remembered what my budget was for the vehicle per month, and relentlessly sought financing options that met my financial requirement. Most any sales rep can "just find a lender" from prior experience, however it was in Roberto's, and also Andy's interest, to have my best interests at heart too, and therefore met my budget, with the very best interest rate I could obtain. Needless to say I received an awesome deal on a beautiful, powerful, and luxurious car that the Cadillac brand has lived up to for many decades and I truly believe it takes staff such as Roberto and Andy, to maintain Cadillac as the premier American luxury automobile. Lastly, How often have you been introduced to your potential service representative upon conclusion of your purchase? Personally....never! This further proved to me that, even post sale of the vehicle, they stand behind their products at this dealership and will support you not just in the sale of the vehicle, but also the service of your vehicle as well. This is what the car buying process should be, all encompassing.....Full-Circle. More

Well, this is my third visit for service in teh past two months. Per my usual routine, I searched out James Somers to write my car up. Like every other time I have worked with James, he stopped what he wa months. Per my usual routine, I searched out James Somers to write my car up. Like every other time I have worked with James, he stopped what he was doing and took immediate care of my needs. My repair was minor. Thanks goodness James didn't make me check my car in, wait for a technition to repiar it, the. check me out. Nope, James had my repair completed in about 5 minutes...no waiting whatsoever! I have said it before....you better be keeping James happy as he could go most anywhere he wants and get a service advisor position. He is just that good at what he does! NOTE: I am not related to James in any way nor do we have any type of friendship. I say this so nobody thinks my evaluations on James are suspect. James is simply deserving of what I have to report! I can assure you that I will buy another vehicle from Kachina for one reason...to continue to take it in to James Somers when it needs service or repair! Lose him and you lose me (and the two Hummers I have bought over the years)! More

I WOULD LIKE TO SAY THAT ROBERTO SAENZ WAS SUCH A PERFECT GENTLEMEN. HE WAS A FANTASTIC SALEMAN. ROBERTO WAS COURTESY AND KIND AND VERY INFORMATIVE. EVERYONE THAT WE WERE IN CONTACT WITH AT KACHINA WAS V GENTLEMEN. HE WAS A FANTASTIC SALEMAN. ROBERTO WAS COURTESY AND KIND AND VERY INFORMATIVE. EVERYONE THAT WE WERE IN CONTACT WITH AT KACHINA WAS VERY POSITIVE AND POLITE. THE FINANCE OFFICE AT KACHINA WAS ALSO VERY UNDERSTANDING WITH A SMALL PROBLEM WE HAD. THEY WORKED WITH US WITHOUT HESITATION. THANKS FOR THE WONDERFUL EXPERIENCE. ALSO, MR. SAENZ HAS CALLED A COUPLE OF TIME TO MAKE SURE EVERYTHING WAS OKAY WITH OUR BEAUTIFUL CAR. THANKS AGAIN KACHINA CADILLAC More

Joey again went above and beyond his call of duty. I had to find the H2 I traded in almost 2 months ago, and repurchase. Long story, but Joey made it happen. I will be back in Jan for another H2!! to find the H2 I traded in almost 2 months ago, and repurchase. Long story, but Joey made it happen. I will be back in Jan for another H2!! More

Great service, good price, very friendly and professional. I was pleased with every aspect of the purchase. I would highly recommend this dealer and sales person to others professional. I was pleased with every aspect of the purchase. I would highly recommend this dealer and sales person to others More

Jim Davis was the reason we purchased our Cadillac from Kachina. He took us for a test drive immediately. He was not aggressive in his approach to selling us a car. We liked his approach and felt like we Kachina. He took us for a test drive immediately. He was not aggressive in his approach to selling us a car. We liked his approach and felt like we would be treated with respect doing business with Kachina. I have driven a Mercedes for 25 years and was accustomed to a very high level of a service manager and a salesman that I had dealth with for years. More

Charles Witthaus was my first contact when we arrived. He was super pleasant, very friendly, and most importantly listened to what vehicle and features we wanted and our budget. Ed the sales manager also cam was super pleasant, very friendly, and most importantly listened to what vehicle and features we wanted and our budget. Ed the sales manager also came to meet us and both worked very hard to find the proper vehicle with features and price we wanted. They even had a vehicle brought same day from another dealership to try to meet our needs. Ultimately we bought a vehicle we were very satisfied with from them and they worked really hard to meet our needs on price, warranty, and other terms we needed. All along the way they were very professional and went above and beyond for us. When we picked up the vehicle for final overview and drive-away, Charles called us before and congratulated us (on his day off!) He told us that Rich would review the vehicle with us at pick up. Rich reviewed all the technical features of the vehicle which are many. He helped us complete all settings and preferences and even offered to come to our home if we had problems with setting garage opener feature when we got home. During the review and pick up, Rich was very professional, friendly, and even helped the experience to be fun and enjoyable. Ed made sure all our terms were met as I would expect from a sales manager. He and I talked a few times in the following weeks after I bought the vehicle to complete a couple terms with the sale such as head phones needing to be ordered, fixing a scratch, and a couple other minor things, all of which were addressed with utmost importance and care. Overall, the service was superb and the price for what we got was excellent. I would definitely buy another vehicle from Kachina Cadillac and recommend to other buyers as well. More

Chuck and Ed did an outstanding job making the deal. Chuck took my requirements of a car and found us exactly what we where looking for without any hassles. Was a great experience and already recommend Chuck took my requirements of a car and found us exactly what we where looking for without any hassles. Was a great experience and already recommending the dealership and Chuck as the salesperson to our friends. More