Earnhardt Chandler Cadillac

After looking at 5 different dealerships, I decided to buy at Kachina. From the moment we arrived, everyone we dealt with was very friendly, outgoing, and helpful. The atmosphere was very laid back and buy at Kachina. From the moment we arrived, everyone we dealt with was very friendly, outgoing, and helpful. The atmosphere was very laid back and personable - a nice change of pace from other dealerships. Our salesman David immediately went to work for us, going back and forth with his manager until we could get to a purchase price we both agreed upon. Unlike most dealerships, this process didn't take hours and include negative attitudes and numerous "no's". Everyone was straight forward with the financing options and we got to the bottom line quickly. David continued with the great customer service by assuring me the additional items I requested for the vehicle would be replaced and brand new. As my new vehicle was being detailed, we were introduced to Ed who helped us with the financial part of the sale. Ed was quick and to the point and didn't push unnecessary extras on me, unlike other dealerships. It was the easiest it has ever been to buy a car! The car came back in mint condition and we were given the name of a great technician who would be able to help us with additional service for the vehicle. I left feeling great about my new purchase (which is not usually the case when buying cars) and would highly recommend David and Ed at Kachina to anyone looking for a new or used vehicle. More

I landed at Kachina Cadillac through the Costco Auto program & had not only a great experience but am now the proud owner of the exact CTS that I wanted. In these days of internet and being able to cho program & had not only a great experience but am now the proud owner of the exact CTS that I wanted. In these days of internet and being able to choose not only the car but the packages that are available I had immediate response to my online inquiry from this dealer. I then went over on a Sunday afternoon, did a test drive with Chuck, looked at diferent color & upgrade options, and the car I wanted was not in AZ but they would have to get it sent from TX! Both Ed Barowsky & Chuck Witthaus went out of their way to answer all my questions and give me all the information I needed to make a final decision. I picked up my car last week and was given a detailed run through of all the bells & whistles, and aswers to all my questions It is truly a fantastic vehicle but I cannot say enough about the customer service at Kachina.....something we don't see enough of these days. The entire staff were professional, courteous, and really went the extra steps it took to make what was a negative experience in the past a very positive & pleasant one. I would highly recommend this dealership....so many thanks to everyone especially Ed & Chuck...I love my car!!! Kathleen Stone More

Our buying experience was exceptional. We went to Kachina to have repairs done on my 2005 Cadillac and ended up buying a great used Catillac. The salesman did a tremendous job. Thanks Kachina to have repairs done on my 2005 Cadillac and ended up buying a great used Catillac. The salesman did a tremendous job. Thanks More

I recently had malicious damage to the hood of my car. The personnel at Kachina were able to buff out the damage completely. The friendliness, concern, and skill of the personnel were astonishing. I fel The personnel at Kachina were able to buff out the damage completely. The friendliness, concern, and skill of the personnel were astonishing. I felt feeling great, even though my car had been damaged. It kind of took away the hurt of the malicious act. You should be so proud to have such fine employees, who not only look after the physical well-being of the car, but the mental anguish of the car owner. Thank you Kachina Cadillac. Jackie Harstad, 815 N. Hayden Rd #B208, Scottsdale, AZ 85257 More

I was driving a 2010 Lincoln Navagtor L. I generally I was driving a 2010 Lincoln Navagtor L. I generally trade every two to three years. Because of a minor accident, I decided it was time to trade. I was driving a 2010 Lincoln Navagtor L. I generally trade every two to three years. Because of a minor accident, I decided it was time to trade. I checked out other dealers in the Arizona area that sold similar classes of cars as the Cadillac Escalade. KACHINA Cadillac had a large selection of the Escalade models that I was looking for. KACHINA Cadillac had the best price, and were willing to deal with the damaged Navagator reducing the stress of the accident. They changed the second row seating from bucket to bench type from another car. On a trip to Californa I had road hazard damage to a tire, I called KACHINA Cadillac and they told me to bring the car in. After inspection of the tire they covered it under their warranty. KACHINA Cadillac made me feel that I was an important customer to them, giving me good and prompt service. I plan to purchase my future Cadillacs from KACHINA Cadillac. The sales staff was knowagable, not pushy, the price was right and they have given me excellant service. Jerome Knudson Sun City West, AZ More

My husband previously went to another Cadillac dealer to lease a 2012 Cadillac CTS Coupe and he was told that he couldn't lease this vehicle without a down payment and there were no incentives available, so lease a 2012 Cadillac CTS Coupe and he was told that he couldn't lease this vehicle without a down payment and there were no incentives available, so he put down a $1000 down payment and was told that they would have to find the vehicle that we wanted and it would take sometime..in the meantime the next day he received an email from Kachina Cadillac that they had an offer for no $$ down for a 3 year lease on the Cadillac CTS Coupe. He immediately contacted Roberto Saenz and asked about this offer, he then insured him that he could get this vehicle without any $$ down and at a price that was in our range, he also stated that we would be able to get our $1000 down payment returned. Since our lease was up the 21st of December and the bank wouldn't let us out of the lease for the last month, he worked out a deal for us to have a CTS Coupe on loan til the vehicle we wanted was found which took approx 10days and also paid our last mo lease. Roberto Saenz has been very informative and helpful during this whole process, he kept us informed practically every day to let us know the status of our vehicle. When we picked up the vehicle 12/8/11 we were treated like VIP's in every respect by everyone at this dealership and when Roberto found out that this was my husband's birthday he then gave him a gift card. Have never been treated like this from any dealer since we have been leasing cars for the past 10yrs from Cadillac we will never go to another dealer without seeing Kachina first. Thank you Roberto Saenz for you honesty and integrity. Mike and Dorothy Mercado More

I have purchased many vehicles in the past. I do not look forward to agressive sales staff. This was the best dealership and salesman I have ever worked with. I told Roberto what I wanted on our phone calls forward to agressive sales staff. This was the best dealership and salesman I have ever worked with. I told Roberto what I wanted on our phone calls. He was able to email me everything I asked for. I had the vehicle picked out before I even went to the dealership. When we arrived my husband was not sold. He allowed us to test driver the smaller vehicle for a couple of days. Thats all it took to sell my husband on the Escalade. The other vehicle was too small for our large sons. Everyone at the dealership was helpful and friendly. We did not feel pressured at all. They did everything that they said they would do and we drove away feeling that we had a great experience. We would stongly recommed this dealership to anyone looking for another vehicle. Roberto was an outstanding salesman. I look forward to working with him in the future. More

I was very impressed with the friendliness without being pushy. They all were very professional and knowledgeable. Thank you guys for making it such a pleasant buying experience. We now feel like part of th pushy. They all were very professional and knowledgeable. Thank you guys for making it such a pleasant buying experience. We now feel like part of the Kachina Cadillac family More

Roberto was kind enough to "give me a lesson" on my car 2010 SRX. Wasn't sure how some of the systems worked. He was so very helpful and accomadating. Very much appreciate his time and expertise. on my car 2010 SRX. Wasn't sure how some of the systems worked. He was so very helpful and accomadating. Very much appreciate his time and expertise. He was a tremendous help. Very satisfied and have an invitation to call him ANYTIME for assistance. Will most likely take him up on his kind offer. Dicksie Patterson More

Overall a very good experience.We like the salesman. Would reccomend him. Very helpful, Very informative. It was almost painless.We will send our friends there. Would reccomend him. Very helpful, Very informative. It was almost painless.We will send our friends there. More